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November 2023 by Madeline Soerens
Spent over two hours here for a simple tire patch job. I would recommend going anywhere else if you can. Multiple customers came in and out while I was here, and all of them waited a terribly long time for simple issues.
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September 2023 by Dip Stick
Answer your god damn phone, ain’t no one driving their broken car to get it fixed if they can’t even speak to you guys smh ?♀️
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August 2023 by Kellie C.
Worst service. Tried making appointments several times online and when you get there they don't have your appointment even though I have confirmation they do not care about customers at all.. would give ZERO stars if I could
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July 2023 by Brad S
5pm appointment for an oil change and the car was still sitting outside at 550. If stuff comes up so be it at least let me know if your busy and not going to be on time. Or don't make appointments you can't keep
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July 2023 by Fred Banks Jr
They charge 3X the amount. Tried to charge me 300 for one HID bulb not including installation! HID Bulbs are 50 on amazon. Almost 200 for a oil change smh
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June 2023 by Jeannie Layton
My car was towed late at night to the Gurnee location for a tire the was blown out and off the rim. The next morning when I called at 7am, they not only had my tire already assessed but had it scheduled in to their day. They stayed in contact with me throughout the process of replacing the tire along with estimates and a thorough inspection was done on all tires for me. Everyone was very professional and empathetic to my stressful ordeal and work was done efficiently and without delay. Big shout out to the staff and to Reuben who were right on top of my repair. I will be heading back to the Gurnee location for future services.Service: Tires
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June 2023 by bella j
Ruben and Nigel went above and beyond to help our family resolve an issue with a tire on a day where we truly needed support. Their willingness to assist was exemplary of excellence in customer service.
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June 2023 by Alwc National
Great people working here.Ruben is the best guy. Good prices also
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May 2023 by Heather
Save yourself the trouble do not bring your car here. Not even for convenience. These guys do not know much about cars especially older models. Patrick is very unfriendly and rude. Will be reporting to the BBB. They will take advantage. Avoid at all costs!
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April 2023 by Larry Brown
CAUTION! They don’t look when they are backing up! Jim and Ruben were super hostile. Not to mention they don’t have cameras. ANYWHERE. Stay away people.Service: Wheel alignment
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March 2023 by Jose Rivera
We all hear horror stories about mechanics, but I’ve had the opposite experience with this Firestone location. I dropped off my truck for new tires and alignment. When I picked it up my bill was much less than expected and this was because they were honest and didn’t perform the alignment…it just didn’t need it. That honesty goes a long way and my truck runs like a dream. Right after picking it up, I drove from IL to FL without issue, and with an extra $100 because of their decency.
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March 2023 by rOpO
Got new tires from them first time last year. Great speedy service on my slow leak tire problems today but paid for the check/repair.Used to always get my tires from Sam's Club and they included free lifetime flat repair, balance and rotation.
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February 2023 by E M
Very kind. Woman and child-friendlyService: Auto engine diagnostic
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December 2022 by Eileen Bousquet
Had a tire blowout on Christmas Eve, when no other place would even answer their phone. Ruben was wonderful and made sure we could continue with our holiday weekend plans.Service: Tires
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December 2022 by Lauren R
I took my car in with the typical “it’s making a funny noise and doing a weird thing when …” complaint. The team was relentless and very thorough in their investigation and diagnosis of the problem(s). Reuben and Patrick both communicated in great detail what was needed and how much it would cost. The repairs were completed when they said they would be completed almost to the minute! While this was an expensive fix, I have no reservations about the necessity of the work done nor the final cost.
