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September 2023 by Lovessa Gloria
30 people in line for 1 cashier...very incompetent customer service
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July 2023 by SHAREN RENEE PARISH
Makayla Is Awesomely Kindhearted!?She Has The Utmost Patience, Integrity, Ethics & She Treated This Disabled Nana The Way She’d Of Wanted Her Own Grandmother Treated As Well. Tell Her I Said; I’m Genuinely Thankful & Grateful For Best Costumer Service Last Friday!?⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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May 2023 by N.E Betts
The store manager Porsche was extremely helpful and kind by taking time out of her busy schedule to locate a pair of boots. Excellent customer service. Five stars the individual and the store she represents. ❤️
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February 2023 by Eileen Harper
They always have some of the cutest clothes !! Only window shopping this trip , but will definitely be back !!
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January 2023 by Syd Fields
I tried to return a shirt I received that was damaged. The receipt says returns are valid through 60 days on purchase, but the employee kept insisting it was 30 days, not 60 like my receipt, and their store policy, says. Manager came over and said the same thing. Please do your job correctly and read recepts thoroughly
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September 2022 by Terra C.
So I purchase a game from Amazon a couple days ago, of course they cannot deliver today like promised (that's another story). So I cancel the order from Amazon, I go online last night looking for the game, it shows Forever21 has them in stock at the Gurnee location, AWESOME! I order it right away, it says I'll get an email when it's ready to pick up. No email by noon today so I call... manager gets on the phone and informs me that they don't have it. She proceeds to tell me that corporate puts those numbers in and MAYBE it's being shipped to them. Corporate says "oh it shows here they have 6" I inform them that the manager claimed she searched for it and none are there. The man was rude, offered no solution, and said Id be refunded in 3-5 business days. Not one person for the company offered to help or provide a solution and when I asked WHY it shows in stock he told me it didn't that it showed they are out of stock. My how the story has changed! NEVER will I shop there again!
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August 2022 by Pablo Alonso
Is nice placed price are very low and they have a lot styles for all ages
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August 2022 by Torie Thoman
No plus size section anymore
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July 2022 by Lauren Staley
By far the worst customer service experience ever. Not only by an associate, but also by their "store manager" as well.
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June 2022 by Wanda Gunn
They need more large and extra large clothing
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April 2022 by Misha Walker
I left this store in TEARS !!!! I am currently pregnant and places that sell maternity clothes are slim. So I opt to size up. I went in here to shop for a Passover dress, and when I went to the back the EMPLOYEES ( yes, I checked ) said “ there’s a pregnant lady here why is she shopping for clothes ? She’s too big for here” another one made a comment on how I was dressed ugly, And then another employee said “ shhhh! She can hear you!” Yes, ladies I could. I get it. I’m big. I’m heavily pregnant. But that is the most blatant rudest thing I have EVER seen when going into a store.I would HATE to know how they treat plus size customers.
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December 2021 by CJ Wells
Gurnee Mills Forever 21 is pretty nice inside but the employees are rude and not helpful.
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September 2021 by anniesia williams
Polite and helpful.
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March 2021 by Silviu V. Sofariu
Clean, well organized store and helpful employees.
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January 2021 by John Carter
The holiday sales at this location were impressive and they will discount products further if there are defects. For example, I was able to pick up a men's jacket (normally priced at $80) for $21 because of holiday sales and one of the pockets were ripped. This store puts customer satisfaction first.
