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January 2024 by Juju_ Nutzz
didn’t give good customer services and neither did the other employee they took an hour just to try and trade my controller
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January 2024 by Mellisa hamil
Called up to game stop was told by the associate that his name was Bill which was a lie ask to speak to someone else and he told me NO cause neither one of us was not getting no where in our conversation. I decided to go up to the store where I ask for manager information I was told he name was Adam and I could not get anymore information from “Johnny”. If the employee does not know information In regards to there policy they should not be giving out bad information. Never experience any unpleasant interactions at any game stop. I would NOT be coming back to this location at this point my lost on this remote.
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November 2023 by Chris Press
Horrible customer service. Bought my ps4 here, they have no record of me. Bought a used game registered it to my friends number and they lost that information in 4 days. Guy said he's name was "angel", wouldn't look at me as he sad "ahh the policy changed". I called about returning a 4 day old used game. The policy apparently changed on my way to the store. Left the game, disputed the charge and already have my money back. Do not shop here. Horrible customer service.
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July 2023 by MoonLitLuis
I've been trading in my games for a while now & today I ran into a lady named "Tess" , she gave me a hard time over needing an ID to trade in a game when at all the other locations I was never asked, just my phone number and signature, so if you go here beware lol
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May 2023 by The Punisher
The Pro:Large variety of new and used video game consoles, games and accessories.New shirts and hoodies for all types of fans.Wonderful selection of collectibles.The Con:I sold a 3DS almost mint condition with a stylus pen and original charger. Gamestop gave me $60 in store credit. I saw the same unit or similar one there for $180. The same goes for games. You will get about 10%-15% of the value you paid. I understand Gamestop needs to make a profit but it seems the customer selling back the product is at a loss. Just reminding the customers not to expect much for their gear.
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May 2023 by Thomas Trepanier
Horrible! Do not go here! I believe his name is Luis, provided incorrect information and when questioned about it refused to accommodate my purchase or contact a manager… turned away multiple people in front of me because he does not know how to do his job.Went to the GameStop in Kenosha and was able to trade my games in, provide me with information on a system I wanted to buy and sell me a controller. Again, do not go to this location!
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September 2022 by Sara Molina
Your employees need to work on their customer service(specifically Tyler I think I overheard?) Of the few times I've been in this location the employees have been rude and disrespectful. Came for the Pokémon event that is FREE and the employee was very rude to the gentlemen in front of me because we happen to both came for the code, he was mad about him not pre-ordering the game at his location and was insinuating we had to purchase of pre-order the game which wasn't true as per NINTENDO. Previously as I've been to this location, the employees must not believe woman play video games as I'm never taken seriously when asking for games, consoles, or accessories. Will stick with going to other locations for future needs.
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September 2022 by Steve
Staff is very kind and friendly. One of my favorite stores to come to.
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August 2022 by Cisco Alejos
I drive all the way from a different city to buy here. The team is always on point and take care of you the right way. Shout out to Charles (SGA) for best customer service
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August 2022 by Mike Ran
Great location, very clean and organized. Cory is knowledgeable, friendly and has excellent customer service!
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June 2022 by Jack K.
Went in because I heard that they had used Wii games. We ended up buying Wii Sports Resort. Was not told the price until after game was scanned and way overpayed for this game. Spending $50 on a game I could've gotten for $30 on eBay. Very disappointed
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December 2021 by Alexis Mahnke
Corey and Juan were super helpful. I went in looking for a switch and they helped me out with figuring out which one to get and what games. Went back in today to buy another game and they both helped me out again. Juan helped me pick out two games that I can’t wait to open. Thank you guys!
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December 2021 by Laura Kayler (Laura Elizabeth)
Love Game Stop! They have everything we need for gaming and more. Great store with good warranties on products.
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November 2021 by The Ackman
My son loves going there to look at the games
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October 2021 by Jennifer Villarin
Great service. Staff are very friendly and helpful.