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February 2024 by Alex Zimmer
More doing
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February 2024 by Stefan Asceric
Horrible customer service!!! Managers of store are not helpful (Adam)Avoid this store!
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January 2024 by Teresa cosentino
Always great customer service..Usually has what yr looking for
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January 2024 by John Brown
Need a pack of contractor 15 or less contractors bags but they don't carry that few
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December 2023 by simon shin
I purchased stove and I was told they would contact me 4 hours before the item was delivered. However, it wasn't until 8 AM on Monday that I saw that a text message had arrived at 6:55 AM on Monday. The content of the message was that the message would be sent at 7 a.m. and delivered in 30 minutes. Not everyone wakes up at 7am and typical business hours are 9-6am.I would prepared to accept for delivery on 7 am if I was told a day before even though early morning. Do I have to stay awake 24 hours for delivery?So, I called her warehouse, and rather than explaining the situation, the female representative didn't even listen to me and kept talking about her own words. She was a woman with absolutely no training in entertaining guests.Feeling uncomfortable, I went to the Home Depot store and complained, but rather than listening to my complaints, the fat female working in the appliance dept responded curtly and very dissatisfied. My voice may have been a little higher than normal conversational tone, but the fat woman emphasized that she was very offended that I was yelling at her, so she called her manager. Of course, the manager only made it seem like they were acknowledging something wrong in the warehouse, but there was no apology for their mistake, such as saying that they could have called me on Sunday from the warehouse, which was quite an unpleasant situation. If the warehouse called me on Sunday and I didn't answer the phone, they should have left a voice message on Sunday, just as they left a voice message at 7 a.m. on Monday.I don't know if the warehouse works on Sundays or not, but if they don't work on Sundays, shouldn't they have called me on Saturdays and told me in advance about Monday morning delivery?Anyone can make mistakes. But isn’t the way professionals communicate by quickly acknowledging mistakes and correcting them? I think the best way to deal with dissatisfied customers is to quickly admit your mistake and apologize. Home Depot seems to need a customer service training program for its employees.I end up canceled the order.
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December 2023 by dawne pohlman
Great store, well organized
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November 2023 by Lynn Kuemmel
I walked in overwhelmed , and David helped me out in Blinds what a nice gentleman. He informed me of all the services you have. So happy, asset to your company.I will be back.
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October 2023 by Jim Scott
My wife and I went to buy a washer and dryer. Stood back in the appliance department for 15 minutes with no one working in the department. So I called the store and ask if anyone could help us. The service desk said maybe they were at lunch. Really? No one else is available for a $1800 sale? Another associate passed by and I ask if there was anyone available to help us. She said she would find it somebody. Another 5 to 10 minutes pass no one shows up another associate passes by I ask if there is anybody working in the department and they inform me that they didn't come in till 5:00 p.m. and walked on. So a store as big as the home Depot chain has nobody working in the department except for certain hours? That was enough for us. We left and passing by the service desk I spoke with an employee behind the counter and explain to them what had happened and they just lost an $1,800 sale and she seems unfazed by the event. Home depots customer service is absolutely atrocious. They're associates are apparently not cross-trained to work another departments much less trained to work in their own department. And it's obvious that there to do one thing only which is stock shelves. So unless you know exactly what you want and know where it is don't go to Home Depot try Menards of Ace Hardware!
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October 2023 by Robert Brownell
I am a general contractor who comes here and buys a lot of materials. Came in this morning on October 12 to grab plank flooring samples to show a customer so that I can purchase 2500sq ft of material.Dave is flooring was rude and condescending. I’ve spent over 40k at this store so far this year and this is how they treat people.
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September 2023 by Wesley T. Nichols
Great customer service. They either have what I need or can quickly find and get it for me. Very satisfied with the overall experience.
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August 2023 by Keith Hunter
I got a paint sample at the Gurnee store but the paint tech mixed it with the wrong base such that the color was way off. When I went back to get the problem corrected the service desk person was not helpful even though I explained in detail the problem. I had to argue with them to get what I paid for. If not for the paint dept people fixing it, they'd get one star. Poor customer service.
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August 2023 by Jason L.
I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.
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August 2023 by Pamela Hejhal- Borderie
They didn't have what I needed so, I went to Menards a block away and bought the item. Menards had a ton of them! From now on, my first stop will be Menards! Plus my rebate was already sent in for 11% plus plus my item was cheaper at Menards to start so? Doesn't take a genius to know where to shop.
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July 2023 by Kurtis K.
Consistently rude staff, will go out of my way to avoid this store at this point. They don't care at all about you. Go to Waukegan store.
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July 2023 by Frank Esquivel II
Tried to order parts from the Home Depot appliances . Worse experience ordering anything. Complete waste of time 4 months later I still do not have my part and I had to cancel my order . Stick to selling hotdogs Home Depot.