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March 2024 by Joumana Ghazi
"I am writing to express my profound disappointment with the treatment I received at your store During my recent visit, I felt targeted and falsely accused of stealing by the manger. To add to the frustration, the store manager then approached us. I explained what happened, hoping for some understanding. But to my dismay, he backed up his employee's actions. He informed me that it is Menards policy to check anyone's personal bags without any evidence of theft. I pointed out that we were unfairly targeted, but he didn't seem to care. And then, to top it off, he asked us to leave "his" store. I was humiliated in front of a number of other staff members as well as multiple customers, to say the least. This experience has left me deeply upset and I would appreciate a prompt investigation into the matter."
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December 2023 by W Smo
-0 Shame on you for only having 2 motorized scooters in all of your store. You're very busy on the weekends I'm here right now. It's freaking Thursday and you don't have any scooters available. Because both of them are out shame on Menards everybody can't walk around easily.
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December 2023 by Ava Ward
The worst customer service I have experienced at Menards in GurneeThe guy name Tomasaw in customer service was rude unpleasant unprofessionalI was returning a heater that was not taken out of the box paid cash for it and I had my receipt with me (purchase in the morning took it back in the afternoon)All he wanted to do is not refund me my moneyHe needs training badly
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August 2023 by J. L
Absolutely terrible shopping experience buying cabinets. It was so bad that we requested the general manager get involved. The GM was completely unhelpful and un-empathetic to an already bad experience. For decades, I've given tens of thousands of dollars to this store, renovating 3 houses now. That stops today!!! Absolutely terrible customer service.
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June 2023 by Dan Reamer
As a handyman, Menards is my go-to place! This is the only place I go to pick up building materials. You can drive right up to lumber piles in the lumber yard which makes loading super efficient. BE sure to go to the building materials desk and get a pick ticket. You can take the pick ticket to the checkout line and then pull your truck into the lumber yard in back for the most efficient loading!
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June 2023 by Donna M.
I purchased new Klearvue kitchen cabinets from Menards and the entire staff from cabinets, Jim, Alex and Sebastian to Ted and Crystal in Order pick up, Alex in Customer service were outstanding. My cabinets were very affordable too and the 11% rebate awesome! Love my new kitchen and cabinets are beautiful !!
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June 2023 by Donna Larsen
I recently purchased Klearvue cabinets for our Kitchen and the whole process was made easy by Alex, Jim and Sebastian in the Cabinet department! VERY professional and knowledgeable of their products.
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June 2023 by Carlos Brizuela
I stoped going here because everytime I went the gate lady name NANCY had bad attitude rude BAD BAD home Depot got business
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June 2023 by Frankflag
Great store! Super friendly staff! Especially that young gentleman, Sebastian. Only a few minutes before closing he graciously helped me find the ice cream coolers. Great customer service!
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May 2023 by CARLA ESTRADA
I had the worst experience yesterday, May 22, with a person named Karl who was the most rude and racist. We were looking for an estimate for a fence. I approached and although I speak fluent English, my husband doesn't. We are going to buy more than $2,500 and I think at least We deserved decent treatment. When I asked for someone who spoke Spanish, Karl ignored me completely and very reluctantly called someone to translate according to him. Karl behaved in a despotic way and made me feel like I was worthless simply by asking for someone who spoke my language.
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March 2023 by Layla Judah
Looking for floors wasn't easy thankfully Gonzalo in floorings helped me beyond in customer service. He helped me cancel my order and encouraged me to use the ease of the website to place orders so it can be pulled. Menards please take care of your great employees that exceed in customer service and makes me returning that much more! Thank you Gonzalo!
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March 2023 by Gabby D
Nice store employees are always helpful but Vernon Hills is much bigger and has a better selection
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March 2023 by Glaze's Alt
There are few times that I actually write reviews, but with the service today I felt obligated to. A employee named Jacob helped me out on monday morning, This interaction felt as I was being welcomed into their home. It is amazing to know I can walk into this store nearly at the crack of dawn and still get excellent customer service and feel like im wanted. Menards thank you
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March 2023 by Michael Schafer
One of the best Menards I’ve been to for shipping and receiving as for a semi. Most places are the same but this place was clean, very open, lots of space and easy to drive in and out.
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December 2022 by Jessica Williams
The customer service my family received from Shawn the GM was atrocious despite being ready to make a $1000 purchase. Little did Shawn know, I'm a contractor, so is my brother in law and so is my uncle. I will not be shopping at this store or any other Menards in the future and will be telling everyone I know about my experience. Go to Ace Hardware, Lowes, Home Depot, or any locally owned mom and pop shop, Menards cares very little for their customers.
