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February 2024 by Tim Johnson
I believe his name was Max and he was wonderful and should be promoted after I dealt with him. He was helping in every aspect you can think of and I was shocked that he told me he wasn’t a manager. Meanwhile other workers on staff were terribly rude and I will never be going back ever again and will promote this everywhere and make sure everyone knows about this. GET BETTER!!
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December 2023 by Alexander Vandergriff
If you need a suit that will fit and be ordered correctly the first time, then don't come to Men's warehouse. We had to go back multiple times for even the right items to be ordered and then things never shipped in time and we almost didn't have the full suit ready for our event. We had to work with 5 different people and we got different measurements and suit pieces ordered everytime that ended up not fitting until we finally got the right size, to find out the pants never shipped from the warehouse and caused us to have to go back to the store way too many times. Overall, the customer service was very poor, they eventually got things resolved, but it was after way to many back and forth trips and less than 24 hours before the event when we started buying the suite more than 3 weeks out from the time of the event.
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November 2023 by Shannon Guardi
Almost ruined our wedding because all tuxes were lost and couldn't give us an update. The day before the tuxes got in, great. They were either too short, the wrong color, too tight, smelly, or had garbage in them. One of the groomsmen had to go purchase a new shirt because there wasn't enough time. I had to ask the manager to issue partial refunds because all he said was "sorry." No, make it right. Nobody should use men's warehouse.
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October 2023 by Tyler Duncan
Men's Warehouse added an absurd amount of stress to my Brother's wedding. 10 of us were fitted by this location at 3 different times, 7 of us had to return for fitment issues within 72 hrs of the wedding. From damaged shirts, to pants being too short, to the shirts being way too small by multiple sizes, we had an array of issues. I don't know if I could ever return to this location and have confidence that we would be fitted correctly. If it was 1 or 2 people I likely would not leave a review as that could be contributed to maybe weight fluctuation or a random mishap. I personally had a button hole on my shirt that was ripped enough to where the button would no longer stay fastened, and my pants thighs were too tight even though I specified to the gentleman who did my fitting that I need to size up. Another groomsman's pants didn't even reach his ankle bone they were so short. The Groom's vest did not fit. Multiple people had wrong sized shirts. Overall it was just a mess causing unneeded stress due to extra trips back to MW and day of the event trips to pickup the replacement items. My Brother, one of the groomsman, stated that when he went in for his issues, he was treated poorly by the middle age man who made it seem as if the improper fitting attire being returned was an inconvenience to him. The only positive of the ordeal would be the way Lucas handled the issues and provided options to expedite the re-order of the improper fitting items when he realized that there was issues with nearly the entire wedding party.
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June 2023 by Scott Holst
Stopped in today for a couple wedding outfits. Was immediately helped out by a friendly associate named Lucas. I have no taste in style. Lucas measured me up and got to work finding me some stylish new outfits. Was very happy with the customer service and my purchase.
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June 2023 by David Peters
Very helpful,the young man who helped me was great,and I'm sorry to say I didn't get his name ,he made the experience all about me.
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May 2023 by The Punisher
Rented Tuxedo for Prom for around $250. You can pick it up two days before the requested date and drop it off one day after the pick-up date at any Mens Wearhouse. Prom season is from March to May, so extremely busy. You can purchase a suit and all accessories. Great customer service. Limited parking because of neighboring businesses.
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May 2023 by Bobby Miller
Normally this place is great. Today 20 minutes of standing there. Not a single offer to help me. Walked out and now going to find somewhere else to shop…..
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April 2023 by kyabas zbee
Staff was amazing we were in an out fast and good price for ptom tux
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April 2023 by Cow Tipper
Very friendly and knowledgeable people. A gentleman named Samuel helped me find exactly what I needed! A little expensive, but overall, great place!
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April 2023 by Lora Atanassova
Honestly if we didn’t really need a suit asap we would have went elsewhere. Didn’t like the customer service at all, it took them a while to even approach to ask if we needed help, they all just stare at you and while they eventually did help us after we just stood their during the measures and try on they would whisper and smirk amongst each other and just give awkward looks. We obviously knew they were making comments. All the young men working there this past Sunday need better customer service skills. Won’t be back. Very uncomfortable experience.
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February 2023 by Ryan
Very nice people. I thought Alex helped me out wonderfully but way too expensive. I recommend just going to Kohls.
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February 2023 by LT
Excellent service great clothing! The mens shirts are very comfortable and stylish. The suits are tailored to perfection.
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January 2023 by Kris Stephens
Absolutely terrible. I've had nothing but bad service here, the staff is incredibly unknowledgeable. Hosted a wedding and used MW, countless issues.Be sure you check your suit, try on everything and pick up early because you will have mistakes.
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December 2022 by Dave Korus
I purchased a suit jacket and pants separates a tie and a shirt all PU for my mothers service I looked them up online as my brother from Texas asked me what I was wearing so I was going to show him a picture I happen to find out if you purchased a jacket pant tie in shirt online or in store it was on sale for $350 they also had separates deal of jacket regular 199 on sale 149.99 pant separate normally $99.99 on sale for $59.99 I came to pick up my suit today I just tried it on as I could see my socks all the way around my leg between my dress pants and dress shoes I was told that is the correct fit now keep in mind my mother's service is in 2 days I told them absolutely not I am not wearing floods to my mother's celebration of life then I asked about why I did not receive the sale price they told me it was online only I showed them a picture of a screenshot then I was told that is a different suit after I had already asked one of these sales gentlemen if it was a slim fit he explained to me no it is modern fit and again when I was told that it was only for certain suits and online I was also told it was only modern fit suits not slim fit at that point I do not have time to argue I have a lot going on as I am hosting my mother's celebration of life hopefully they will have my suit the correct length by tomorrow evening the earliest I can pick it up when I need to be at the church at 8:45 a.m. the following day Men's Wearhouse is the only place I buy my suits from normally but usually I am in Vernon Hills this is the gurnee store which I will never visit again one more thing I forgot to mention when I did go in to try on suits with my daughter the manager helped us and when we did not like the first two ties he set out he walked to the middle of the store and completely ignored us like he was pouting so the deal for $350 for the exact suit that I purchased plus shirt and tie I was charged $468.77 not a very classy move under the circumstances I was overcharged $118 plus dollars for my mother's funeral needless to say I will be purchasing my suits elsewhere from here on out
