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June 2024 by Gigi Garbanzos
I have been a customer of Michael's for years. As a teacher, I buy crafts and materials for my classroom. My last visit at Michael's was the worst I have ever experienced as a customer. The store manager Michelle was not able to help me with her staff's mistake and does not know Michael's policies. I had to go through their 1-800 - Michael to resolve their mistake. I suggest to go to a Hobby Lobby instead.
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June 2024 by Keith
One of the worst Michael's around. The store manager is rude and abusive with they way she speaks to customers. Blaming the customer for her systems malfunction and then refusing to help and walking away. This store really needs to find a new store manger.and staff. Always a problem with pick ups, coupons and general respect to the customer when in need of assistance while shopping. Corporate really needs to revamp how their employees treat the public. Stay away from this location
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June 2024 by Stephnie Valdes
It is now self checkout. So I will just shop online now.
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June 2024 by Shanita Rice
Michaels needs to fix their self check option. I reported this to corporate and from reading the reviews another customer had the same experience. It’s forcing you to enter a pin when you use your card or if you are paying with Apple Pay and the manager couldn’t tell me why or if this was an ongoing issue for customers. This has to affect millions of customers who wants to pay using this payment option
I left the store. Could I have went and got cash yes but it’s such an inconvenience and Michaels corporate has not returned my call yet.
The machine forces you to put your PIN number in on a card transaction Apple Pay and if you hit “credit” it runs it says “transaction not allowed”
Apple Pay never requires a pin at any store or restaurant! This is a malfunction of the systems they purchased
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May 2024 by David Jacks
Friendly staff the second time I visited. First time I could not find any help and bought the wrong item.
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May 2024 by Ioana Mihulet
The place is super clean and organized. Was looking for a frame but unfortunately even the plastic ones are around 40$ and up. But the customer service was great. Thank you
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May 2024 by Melissa Kampert
DO NOT USE MICHAELS AS AN ACCESS POINT FOR UPS PACKAGES. I wish I could give this negative stars. I wish I could make so many people aware of how awful this place is for packages. I’m putting my story below to hopefully save anyone the headache of a package being rerouted to any Michaels, stop it mid transit, send it ANYWHERE ELSE. They will hold your packages hostage until it is returned to sender and they are not qualified to handle your mail. They are even more strict than the DMV!
I made the mistake of ordering a package before going in a trip. No one was there to sign for my package (I don’t even know why someone needed to sign for it, my package isn’t even worth over $100 but items needed for a bachelorette party in a few weeks).
I called Michael’s, they said it’s up to the managers discretion to release the package. (That being said this entire issue is because of the manager)
I called UPS, they said to send someone over who lives at my address with a utility bill to pick up my package. (Literally a family member with the same last name who lives at my address wasn’t enough for them)
Michaels wouldn’t accept that.
They said I had to be there in person with a photo ID by March 8th or it will be returned to sender.
I called UPS back, they said to change my package delivery and have it attempted to be redelivered to my original address.
6 days later and it still isn’t redelivered and is still in Michaels possession so I called back and the manager of UPS (whom I am speaking with now because I’ve spent my ENTIRE VACATION trying to get my package picked up) basically tells me that Michael’s is holding my package hostage.
I don’t return to town until the 11th so my package can’t be picked up even though I’m following UPS guidelines, they won’t give it back to UPS to be delivered and now, it will ultimately be returned to sender and my friends bachelorette party will be ruined because of this Michaels.
DO NOT USE THIS ACCESS POINT AT ALL COSTS. UPS should not be partnered with them, they are not meant to handle mail and they are not qualified to be handling mail.
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April 2024 by Jes Bar Mgr
So let me get this straight. You’re greeted by someone who asks you to apply for their credit card, you say no and you are directed to a self check out lane where someone stands with you as you scan your own items . The machine then forces you to put your PIN number in on a card transaction and if you hit “credit” it runs it says “transaction not allowed”. I’m sorry but for whatever futuristic rule they are following , they’ve made this all feel so sterile, taken away jobs from cashiers, and just completely made the wrong move in my opinion. No thanks Michaels. Never again.
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April 2024 by Jesús Alberto Toledo Nucamendi
I love this place because it solves the purchase of several seasonal items. I love going to this place
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March 2024 by Jairo Cardenas
Excellent attention
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March 2024 by Diamond d
This is a great place to price and compare for arts and crafts
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March 2024 by Jackie Paulson
Great place. Prices good if sale offered.
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January 2024 by Patty Gorski
I was disappointed to learn that clearance items are not returnable.I bought some Christmas items online that were clearance priced but had second thoughts about how much money I spent and tried to return them to the Gurnee IL store, but was told they do not accept clearance returns .
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January 2024 by Bernie Maxfield
Love the sales on all the Christmas stuff before Christmas is here!
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December 2023 by Juli
I needed candle wicks, and naturally, Michaels didn't disappoint! Great holiday prices - 60% off TONS of stuff!
