Party City in Gurnee is a large store that offers party supplies for all occasions, including baby showers, birthdays, Halloween, and holidays. Customers appreciate the wide selection, as it seems to have everything needed for different types of parties. The store provides convenient shopping, with helpful staff like Jeff, who is known for his patience, kindness, and willingness to go above and beyond. He assists with questions, arranges balloon displays, and even manages balloon deliveries, offering exceptional customer service. The management team has improved over time, making it easy to order bulk items and handle deliveries, with a smooth return process and helium replenishment. Customers have also relied on Party City for complex balloon displays, which remain beautiful and shiny for weeks. Despite some concerns about prices and product quality, many customers continue to choose this location for its friendly service, helpful staff, and ability to meet their party needs.
Jeff went above and beyond to get us our order after I screwed it up. Super appreciative of all your hard work today. Jeff and staff are absolutely fantastic. Thank you so much.
Troy Foster
May 2024
If they don't have it, nobody will when it comes to party type of things. The place is big. Prices get expensive for what I consider cheap Chinese stuff. I guess you pay for the convenience of getting what you need quickly.
July 2023
Excellent attention!!! Anecdote: my daughter had a balloon burst leaving the store and they very kindly replaced it!! ?
