-
February 2024 by Hector Garcia
This place is always on point from the food to the service,not like the location in waukegan...We order after having the worst experience at the waukegan location(waited 1 hour & 10 mins just to found out our order was canceled)...We order at 7:40 pm & our order was ready when we got there at 7:50...5 minutes before it needed to be ready,I wanna thank all the people working at the Gurnee location...You guys are the best,you are life savers❤️
-
February 2024 by cleangene17
Let's face it, nobody really eats at Pizza Hut anymore. At least not at this one. They do have seating, but it's a very small area. Everyone knows Pizza Hut is known for their value. I personally think that the boneless chicken wings barbecue sauce is the best i've ever tasted. I'm not sure what brand it is.Anyways Pizza Hut always has a deal going on, so look there first. Their food tastes very good. Make sure you're a member of their rewards club because eventually, you will get a free pizza.Sorry for my rambling...
-
January 2024 by Daniel Sprague
Stay away from this Pizza Hut. They send you food that is not yours and then refuse to give credit even when what they sent costs
-
January 2024 by Romy
Rude staff. Was not greeted at all at entry. Waited for a few minutes before anyone even said hi.
-
December 2023 by Vinny ™
I ordered a pizza at 7:30 PM, and nobody has delivered it yet! Very poor service!!! I do not recommend their pizzeria!
-
November 2023 by Christopher Gerou
I just called to place an order at the actual store and was told he can’t help me and I wasn’t able to place an order. He said, I need to call another number to a call center to place an order . This is not customer service and it helps me take my business elsewhere. I guess this Pizza Hut doesn’t want the business. I understand it’s hard to get help, but turning away business is simply idiotic since it allows you to get more staff. To whomever this franchise owner is good luck, since I’m never coming back.
-
November 2023 by David Ayabarreno
Placed an order on line and everything was delivered and was perfect. Pizza maker deserves praise for the quality of the food.
-
November 2023 by Dylan G.
I am very up set Mr "Pizza Hut" so get this I look at the picture online of a pizza and it looks awfully big then when I see it in person I think this looks like the portion I give to my 2 year old son and worst of all didn't get my stuffed crust you mother f 'ers and also I think the delivery girl got lost in my apartments and got mad so she spit in my pizza.Guess I'll give this "John" guy a try or maybe Murphy.
-
October 2023 by Lauren Winter
Getting my issue fixed was too easy. The rest of y’all need to calm down and maybe approach the employees differently, they are not doormats.
-
August 2023 by MR “DONTBEMADTRYHARD89” ANDERSON
Caught them last minute before closing fast hot food
-
July 2023 by Bruno S
Today I used the pizza hut website and chose the location pizza hut Gurnee IL 60031. I chose delivery. The website asked for my address and how much I wanted to tip, it sent me a email about when it will be delivered, and a delivery tracker. When I called the store I spoke to a female. Then handed off to a male who was very rude to me. He yelled at me for being to d*** to use a website correctly, and that he will just refund the order and hun up, while I am trying to explain to him but he just hangs up. I call him back and he was even more rude. I'm thinking to myself why do you hate your job so much? I'm so angry and upset with this that I'm making sure this review gets to the owner and corporate. Nobody deserves to be talked to this way, hung up on or called d**** I have receipts saying that the order was going to be delivered. If you can't handle customer complaints find another job... He was soooo mean.
-
June 2023 by Thomas A
Not a fan of their wings, very wet and soggy. The pizza was overall fulfilling, the crust was amazing and cooked to perfection but dough was slightly bland and lack of toppings.
-
May 2023 by Erika T.
I ordered a chicken bacon Parmesan pizza melt after months of waiting only to be HUGELY disappointed. The crust was well over cooked & extremely crunchy. The inside of the melt was dry & instead of bacon, like i ordered, there was ham inside instead, which i did not order. Give it up to pizza hut for the worst melt ever.
-
April 2023 by karina e Diaz
Food was good.But I ask for curbside and never came out .I needed to get down from the car with my newborn baby to get my order.
-
March 2023 by Bill Sullivan
The Hut uses DoorDash drivers to deliver, which ends up being 45 minutes after the delivery time estimated on the app. So, that means, it takes an hour and 15 minutes from order to delivery.
