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February 2024 by jjc23and10
David was super kind, went above and beyond! He provided amazing service with a smile the whole time! Love this location!
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February 2024 by Dave Rodriguez
Ordered food via DoorDash. Entire order is completely ruined. Items missing: red beans & rice, mashed potatoes, Cajun fries, biscuits. And the chicken we received is burnt! How can you get the entire order wrong? I’d blame it on DoorDash, but this is not the first time this has happened here — even going though the drive through.Get it together!! We live in Gurnee and want to support your store. But the Round Lake store gets it right every single time. Why can’t you?
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February 2024 by Jack Hellmann
Didn’t give us food and when asked for a refund over the phone, they hung up and then ignored us.
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February 2024 by Mark Kaplan
Horrible food and service. And all restrooms were out of order.
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February 2024 by Neel B
Worst place ever. Manager feels like bill gates for talking to customers like their slaves. They think they’re giving away free food to you and paying you to eat. They don’t give any sauces, not even 1 sauce with food. I understand you pay if want extra but not even 1. Terrible employees and everyone got attitude problems in that store. Worst location ever !Go to the location in Round lake beach, it is the best. Avoid this
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January 2024 by Renato Saavedra
Im so grateful for work ethic amongst the staff. It's rare to see folks that care about the customers.
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January 2024 by Daniel Garbett
Pulled up to the drive-through was supposed to be open till 11. I pull up at 10:30 actually 1022 and they said they were closed. I pulled away !! This is now the second time that I’ve been to this new Popeyes that they’ve been closed early on top of it. They do not have food that is on the menu has the time all I can say is poor management poor shift managers. Very poor restaurant experience will not be visiting this Popeyes or maybe no Popeyes from now on
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December 2023 by Josh Powell
Our order took an excessively long time, with four people behind us served first. They should provide more wing details, including sauces and bone status(bone in or bone out). More garbage cans are needed, and the doors require fixing. They also made mistakes with our order, and I had to request my receipt back three times, highlighting a need for improved employee attitudes.
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December 2023 by Troy Smith
Literally stood in the drive thru for 30 mins for a tender meal when the bag was sitting right next to the drive thru employeeNever will come here again
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December 2023 by Everardo Reyes
The quality of the food has really gone down over the years. I thought by this being a newer location the chicken would be better but I was sadly disappointed. I had the spicy chicken tenders which tasted like burnt oil. My wife had the spicy chicken sandwich which also tasted like burnt oil. The Cajun fries were old and soggy and the cokes tasted like just carbonated water.
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December 2023 by Lauren Williams
I had a horrible experience dealing with Uber eats trying to order from this Popeyes. This Popeyes management is absolutely phenomenal because they went above and beyond with my order. Uber was not helping with the fact that the dasher forgot some of the order and would not refund me. So I called the store and they helped incredibly and went above and beyond during the next delivery process. Thank you for your communication with me and helping me with the rest of my order. Mostly to Omar since he himself went above and beyond. Thank you
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December 2023 by Ivan M.
Lemme start off my saying this, i felt safe in this popeyes, but that's not a good thing, this chicken was not made by the hood. Good popeyes only comes from the hood. It tasted so plain with no seasoning and my chicken was pink inside:/ The biscuit was the driest popeyes biscuit i've ever had in my life. The fries were terrible. HOW DO YOU MESS UP FRIES??? The employees were amazing tho fr, shout-out to my homie pepe
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December 2023 by Steve H.
Terrible wait in drivethru, gave us the wrong food, and forgot to give our credit card back. Overall poor performance but the food was decent.
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December 2023 by Phil Schultz
Can’t get an order right to save their life. No sauces with my order and it was to go, so didn’t realize till I got home. The sauces were on the receipt! Incompetence!
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December 2023 by Don’t Worry about it
Rude employees, specially the one with the tattoo of the cross on his hand, I ordered 3 meals, 3 drinks they forgot one of my drinks so I went around and said I think you forgot one of my drinks he responded with “YOU THINK” In a rude very rude way, then when I get home I notice there is no straws, no sauces, no napkins nothing rude, lazy and don’t pay attention to their details I’ve had multiples mess ups here and this was the last STRAW so I’m leaving a review
