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February 2024 by JL Vic
I arrived a tad late for my appt and this location was super accommodating and still took me first which I appreciated. All of the people working here were so kind and my phlebotomist was awesome. Making an appt and check-in were so easy. I just tapped the link in my text and my name automatically popped up on the board. No issues whatsoever. I will definitely come back here for future bloodwork.
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January 2024 by damnit dom
Only appointments aren't for 2 weeks. How is this viable for anybody with time restrictions??? My Job said I had to test within 5 days at a Quest. How is that possible with slow af facilities like this one? Automated system all around and zero employees in sight. Probably all out back smoking.
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October 2023 by Aysh Trikkled
If there was an option to not give any stars I would have done that.A urine test takes a few hours..maybe a day max but Quest not only took 5 days to have a result, they also didn't send my results to my doctor.I had to take a screen shot and send it to them.A urine infection is an extremely painful condition and for 5 days my condition is getting worse since I still haven't gotten any medication due to Quest not being able to have my result ready for 5 days and unable to send the result to my doctor.i am in a lot of pain and extremely upset.
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September 2023 by Jenni Farano
Refused to give a blood tb test for work what is point of advertisement. I think bc 530 am and the female did not feel like working so she refused in first 2 minutes of being there
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April 2023 by Madiha Chaudhry
They don't have any one working at front. There are tablets to sing in. I have had really bad experience with their lab. Today I saw two different patients stating that they had appointments but the system is not showing that they do. They had to sign in as a walk in and even than a lady showed up stating that they might not be able to take walk-ins as they are very busy and walk ins might have to wait for hours and service is not promised anyway. Not taking walk ins is not the problem here, the problem is communication. If there was a receptionist than people who walk in didn't had to wait for hours and than knowing that they were super busy. You get business from people. Having once receptionist won't break the banks..
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April 2023 by Cat Daddy
The people here are very very rude , not only are they rude to people they are being super disrespectful to older people, I seen them being super disrespectful to a older veteran right in front of me. If I could rate this place 0 stars I would.
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February 2023 by S In
Such a quick process. Everything took 15 minutes and basically no wait time. Staff was really nice.
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February 2023 by Cris Tina
Sad facility, can't even afford a mask, make sure you bring your own mask or you will have to go and get one.
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January 2023 by Patrick Wohadlo
The location in it self has been very good for me, however the automated phone line is absolutely terrible. It's impossible to speak to a human being and cost me an appointment, sorry staff.
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December 2022 by Kim DeRose
The Gurnee facility is very organized and professional. I have some anxiety about getting blood drawn and they put me at ease and talk me through it. I have had very good experiences with them. Maria (the Lead) is a delight and great at her job.
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November 2022 by Megan “Merwin” Esparza
Very professional staff that were able to quickly get the blood draw done for my son who is absolutely terrified of needles and completely panicked. They helped calm him down and effectively get a good stick right away. I'm very grateful for them!
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September 2022 by Jeff M.
Computer system to log in doesn't work. No receptionist to help. Very rude unhappy people work here. I walked out no Thanks plenty of other places to get blood work done. Waukegan location women came out of office and asked me if I knew how to read and that we don't do walk ins.
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August 2022 by Meagan Molinari
The GURNEE location does an exceptional job. The staff is very friendly and patient. Today they were short staffed and the lady allowed me to go back to my car to grab my doctors order since I brought in the incorrect form. The only issue I had last time with this location, was my doctor never received the results even though his fax number is on the order. I am hoping this time he receives it, so I don’t have to pull it up on the app awkwardly at my appointment.
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August 2022 by Lynda M.
This review is for the Round Lake Beach location. If you value your time and sanity do NOT go here. Rude, incompetent staff, computer system doesn't work properly.
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April 2022 by Tabitha V.
I was honestly worried about the bad reviews, I went in at 8 am on a Wednesday. Everything was clean and i checked in on the iPad I had barely sat down when they came and got me. I gave them my id got asked some questions drew blood and I was on my way! My results were ready by the next day. I did see that there were very few employees and it's a small clinic, so I can't imagine having their waiting area full even with a full staff it would be really hard to get all those people through in time so I really think the bad reviews come from other management or simply when they were overbooked and filled with walk ins, especially for COVID screening. It's not the businesses fault.
