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December 2023 by Guillermo Arizona
Employees over the phone very helpful I need a change of unit and they did it fast very pleased
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November 2023 by Tiffany Navy
Great customer service. The prices are a bit high these days...
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September 2023 by Brian Pedersen
Great experience, love Red Dot
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June 2023 by Quentin Boyd
Rented a unit for motorcycle storage and ended up being locked inside for an hour. Their is no way out without a car to activate the sensor and open the door. There are no gate doors and no attendants. They were aware of what I was storing and rented me a space knowing I wouldn't be able to leave. I moved my motorcycle out asap and also needed a car for this because the sensor doesn't pick up the weight of a motorcycle. Thanks for wasting my time.
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April 2023 by Jennifer A.
The process was pretty easy. It's also a good price for the size unit I got.
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September 2022 by Meleanie Lowery
I’m okay with performing functions online. However, if I want to visit a business I should have that right. In person visits should allow me to perform all of the functions as I would online. Not every person wants to call a customer service representative. Not every person wants to give their credit card number to an automated system that doesn’t operate correctly. Paid a little more but Extra Space Storage in person service met my needs.
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August 2022 by Jon Fox
I would not rent here again. Rates were raised and level of service decreased. Our unit was broken into and all our expensive items stolen, empty unit next door with a red dot lock on it was used to peel back the wall. My sisters outdoor unit also had her wall peeled back. Sadly seems to be a common theme here. There is no one on site checking up on things. Snow wasn’t plowed for days after a snowstorm. Overall you get what you pay for…
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June 2022 by Donald Paulausky
All though I had a bad experience trying to log in ,,(I had to call to get info) We moved back to Illinois by driving a Penske rental truck. I had rented in this storage area back in 90's. so drove up to Red Dot only to find an electronic screen to check in. Everything went perfect. Rented a 10 x10 unit and we unloaded the truck into this unit. I then found an apt in Waukegan and little by little moved alot of my belongings to my apt. Then I wanted to down size to a 5 × 10 united. Had trouble logging in Had to call. Over all I was happy with the experience!
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May 2022 by Clarence Goodbeer
Thank YOU!
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January 2022 by Angela Usher
I have been trying to contact you all because I did not receive the code to get into the gate to reach my storage and have not been contacted back.
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July 2021 by Rhonda Eubanks
I booked online. Very easy and fast. I received my passcode and locker number at booking. Great process.
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October 2020 by Reverend C.
I agree with the other review; this is a terrible company to do business with, and I do not recommend them.1. I emailed them three times after making a reservation to ask questions. It's been two weeks since the first email and still no response.2. Called to get answers. Even taking into account the pandemic, their wait times for a rep are outlandishly long.3. I had asked if a truck could be easily navigated as the place looked narrow from Google maps. I should have trusted my instincts. It is a challenge for a truck - trees along the edges overhand the driveways, you have to loop around the find your unit, and if there is another truck parked to unload, no way you're getting through. Plus you cannot back a truck up to the unit to unload, you have to put the truck parallel to the unit, which adds distance to your carrying trip.4. After three hours of unloading a 16 foot truck I find out the latch on my unit won't slide. Call for help (NO ONE is at the facility .. ever!) and after a long delay, and a long conversation, their solution is to have me move everything over to another unit as they cannot get out there for two days. I refuse, they offer no other solution (I wound up having a friend come over with tools to help me get it closed).5. Asked to speak to a supervisor ... was called back two hours later by same rep who told me supervisor would not talk to me, and no credit would be given for my inconvenience. I set up the appt to have them put a lock on my unit so I could remove mine and then they could fix the latch and still have my stuff secured. I was told they'd email me the combination.6. I get a call to my mobile (not the number I gave them to call me back on, nor the one on my account) Friday night saying they have put their lock on. No combination has been given, and I have a crew scheduled for two days from now to move more stuff in, but I have no way to get in there!7. I emailed them again today; it's been four hours, still no reply. I also called them ... four hours, no reply.8. Small detail, but the area from the driveway to the unit has two levels of uneven concrete. Makes it harder to wheel in a handtruck or dolly. Just poor planning.Do not rent from them. No matter how good the rate, this place is horribly run.
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September 2019 by Gerardo Cano
(Translated by Google) For increases without explanation or reason and not with whom to speak ??????
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February 2019 by Erica Sherman
Easy access
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May 2018 by Sky The Napkin King
Ultimate storage experience
