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December 2023 by Collin
At the risk of spilling the beans, this pharmacy is one of the best kept secrets in Lake County and potentially the whole Chicago-Milwaukee corridor. After visiting several Walgreens and CVS pharmacies in the area--all of which were highly dysfunctional, overworked, and incompetent--I started going to Sam's Club Gurnee. Often there is no wait, and if there is one it's miniscule. The employees are kind, they'll pick up the phone if you call, and the prices are good. Very possibly you don't have to be a member to go here. I have no idea why more people don't use this pharmacy. Somebody needs to do a case study figuring how this pharmacy has managed to stay light years ahead of other chains. Better employee pay? Not open on Sundays? Being tucked away in a corner? Lack of advertising? Requiring customers to walk a ways from the parking lot?
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January 2023 by Amy Gamache
This pharmacy is like a lovely neighborhood pharmacy. They know your name, work with you to get your medications, and are always kind.
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May 2022 by Cody B.
I recently went to Gurnee and I decided to buy some groceries and I ended up in this place. It is my first time at this location of Sam's Club and nothing is really different. The parking is wide and spacious. The store was so busy, but the cleanliness of the whole place was still maintained. I chose this place for my groceries, and the main reason is that they have a great selection of literally everything that I needed. They also have better prices. They have a wide and fresh selection of produce. There are a variety of options for snacks, and my favorites are available. I also went to the liquor section, where I found a wide selection of different liquors, and I could just choose anything I wanted. The 818 drink, which I think is kind of famous now, is also available, and I never tried it, which made me buy one. There are no worries when it comes to the stocks in this place because there are a lot of stocks, or more like unlimited stocks, for everything. I was about to go to the checkout when I felt famished, and the good thing is that there are foods available inside. I bought a hot dog and a brownie sundae, which were definitely delicious. There was a long line at the checkout, but it did not frustrate me a lot after eating some good food before proceeding in there.
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April 2022 by Elmer Bensen
Excellent services!!!!
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May 2021 by Stan Florez
Everything is in one place, essentials, electronics and great service, a place for the whole family to walkout happy with everything they need!
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December 2020 by Linda winter
Didn't have what we wanted
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November 2020 by Tracy Alisha
I have called multiple times their tire department because they said my tires have arrived. I’ve been calling to make an appointment and no answer I keep being transferred to the department and still no answer. It’s an easy walk from customer service to there to see what’s going on but no they keep transferring me and now they don’t even pick up. It’s very frustrating! Now I have to travel from Chicago to Gurnee to just make an appointment And then go back again for that appointment.
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October 2020 by Angie M.
Product is fire but the help is a zero. We bought a big fireplace here and the person at the front said that someone is going to help us put the fireplace in the car and the people that we're going to help us we're just staring at us and just left and didn't help at all and they just watched us do it ourself so I do like Sam's club but I hate the help
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September 2020 by Stephanie P.
Tire department is horrible, they never pick up the phone! Waiting 25 minutes on hold for tire department, 2 days in a row. Hung up, called back and asked to speak to a manager, 15 minutes waiting for a manager who ended up being a supervisor, Lupe. She was nice said she would go find out the information I needed and call me right back. An hour passes and so I call Sam's again and now I've been waiting 20 minutes for Lupe to pick up. The customer service at this club is awful, I can't believe I pay for a membership to belong to a place that could care less about their customers.
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January 2020 by Daisy Pizano Ortiz
In recent months a lot of empty shelves and it could be cleaner,
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December 2019 by Ladii L.
I ordered an 10 inch cake and 10 cupcakes with blue whipped cream frosting and blue flowers and gray writing . What I received was an 5 inch cake with 10 cupcakes with red frosting and blue Ana yellows balloons. Which is not what I asked for. When I explained to the young lady that the cake Ana cupcakes were wrong so explained there was nothing that could be done, unless I wanted to have it re-done and pick it up tomorrow? Which was not option as today was my brothers birthday and it was the first celebration we have had since the passing of my father a week and a half ago. The staff that I encountered and expressed my concern, not one of them showed any concern. And was very rude ! I will never shop at a Sam's Club again. And while I understand I am only one customer and it may not matter if I shop at your store again or not, I am still very disappointed.
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July 2018 by Claire
Great model car selection and nice bedroom/linen stuff!
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April 2017 by Connie Kramer
I've tried for an hour to get some by phone at this pharmacy and no-one ever answered. I just get disconnected!! NICE!!