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August 2023 by Jason L.
I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.
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July 2023 by Kurtis K.
Consistently rude staff, will go out of my way to avoid this store at this point. They don't care at all about you. Go to Waukegan store.
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June 2023 by Ahmed I.
If I can give no stars I would. The tool rental is total scam, I had rented a tool that wasn't functioning right and when I took it back to the store to return the tool rental was closed. I talked to the manger and I told him my story and my frustration with the tool and how that I have to now pay for two days instead of one for a tool that wasn't working he said exactly and I quote"that's right" it's on you that you didn't read the contract to know that the center close at 8 I have mentioned that his staff didn't mention it but he was so rude. Don't shop there don't rent there. Menards are across the street and I have never had a problem with their tool rental.
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September 2022 by Matt Pajor
I've rented from Home Depot for years. Gotta say that the service here was terrible. Employee was really rude and arrogant. Couldn't get anything done when I called them. They treated my employees like garbage. If I was their manager I'd send them packing yesterday. Never coming back here or sending my workers here.
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September 2022 by Matthew Pajor
I've rented from Home Depot for years. Gotta say that the service here was terrible. Employee was really rude and arrogant. Couldn't get anything done when I called them. They treated my employees like garbage. If I was their manager I'd send them packing yesterday. Never coming back here or sending my workers here.
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September 2022 by Paul T.
order date: Aug 27 2022. Total $191.82, missing items = $74.88 GII Morningstar Gray Cordless blinds. I ordered (5) 36in blinds and (3) 35in blinds. I received one box with (5) 36in blinds but I did not receive the (3) 35in blinds. I called the customer service to dispute the order, and home depot Customer service Rep named Demarion said that the only way I can get the money back is by disputing it with my credit card as an unauthorized charge. I told Demarion he is handling this all wrong. I ordered the blinds from home depot, and my money went to home depot. It doesn't matter if it is fedex's or the vendors fault. The blame goes on the one I purchased the items from. I asked Demarion if 74.88 is worth losing a customer for life. He said he is sorry about this mistake but the only way to handle it is to file a dispute with my credit card. This was not handled professionally and Home Depot did lose a customer over 74.88. I will now take my business to Menards, Lowes, or Amazon for any further purchases, and I will not buy anything from home depot moving forward. Your customer service rep did not do an adequate job in handling the problem. Money back or resending another delivery for the missing items would have been the only way to handle this mistake. I ordered a washer and dryer 1 days ago and it could have been from Home Depot but with the way my issue for only $74.88 was handled, I decided buy my LG washer and dryer from Lowes for a total of $1,830. Already losing from trying to be cheap and save 74.88. After this I will be posting a review on facebook, google review, and Yelp to make sure everyone knows how Home Depot handles Minor order mistakes.
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July 2022 by Lauren F.
Victor from the paint department (department supervisor) was SO helpful and generous. When I explained that I was looking for paint samples for a graphic design class, he took an interest/went above and beyond to help me. I wish I could have thanked him more for his kindness.
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November 2021 by Marie M.
I have visited this Home Depot so many times in my career and for my own personal use that I was on a first name bases with a lot of the employees. I work in real estate and help flip homes and manage many homes. This is the first place I come to when I need something - Home Depot... until this past week. For the full details of this story, search for ARS Services and ready my review there as well. To summarize, I contacted Home Depot to have all the furnaces tuned up in the managed rental homes. Here's how this played out... -Requested 23 properties to have furnace tune-ups -Waited 2 weeks to get a call back -Was passed on to another manager - had to request all over again -Spoke with Manager Brian - got passed on to Manager Gilbert -Spoke with Gilbert 4 days later. Requested info regarding billing and was told he would get back to me. 1 1/2 weeks passed. -Called and spoke to Manager Brian. Passed on again to Manager Gilbert -Gilbert gathered information and said he'd call back. -Didn't get a call back. Called again and was told Brian went on vacation. -Spoke to new manager - was confirmed and they connected me with ARS Services (Please view ARS Services Review) Summary: Disappointed in the level of service received. To think that in 2017 I was disappointed with the level of service from the Round Lake Beach location and have since been coming to the Gurnee location. Now I think I'll just go to Menards. I'm sure I'll get better service there than what Home Depot gives out. Pretty sad.
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September 2021 by Mark E
Worse rental place around. Attitude problem from the start. Slow...hate going here.
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June 2021 by Sharon B.
I ordered a $3500 refrigerator/freezer on 5/31/21 they told me delivery would be on 6/15/21 - they delivered but said that they could not hook it up because the guy didn't know how to and he did not bring the water line that was purchased with the product. New date for delivery set for 6/25/21 (10 days later). I was on phone for 45 minutes prior to delivery date with customer service person with heavy accent that I could not understand. Finally understood that she would make sure that the team that would come back to install the fridge on 6/25/21 would be equipped to install the unit. I unloaded the contents of the fridge and freezer for the second time and the guys arrived except they did not bring the new fridge/freezer unit!!! I have never experienced such utter and complete incompetence. As I write this seething review as catharsis, I am on hold with someone else with Home Depot that has now taken up 75 additional minutes of my time trying to get this straightened out. I am not confidant that that will happen. I will never order from Home Depot again who, by the way, uses EXPO Logistics to deliver and install and they are just as incompetent apparently. If the option existed, which I strongly think it should, I would give them 15 negative stars. Appalling....
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September 2020 by Alex P.
The store is clean, your typical Home Depot layout, maybe mirrored. The staff however is always walking the opposite direction, and good luck getting help with in-store services like cutting blinds. No concept of who is first in line, no concept of customer service.
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May 2020 by edwards R.
I went to here to rent a tool I waited in line for about close to an hour which I didn't mind because of the COVID-19. However the gentleman working there named Brad you could tell was very not into his job or customer service. I rented my tool I figured he was just having a bad day he did not answer any of my questions. I went To drop off the two or the next day and he tried to charge me an extra $40 for insurance but I never purchased then on top of that he told me that I brought back the equipment dirty which was not true I actually cleaned it. He also went as far as to try to talk down to me and tell me that I brought the unit back without enough gas which after he looked at my rental sheet he realize that I actually brought it back with more gas than his hand. Rather than apologize he just said next time make sure that you clean the machine before you bring it back basically he is a rude Person with no customer service and actually acted like a complete a** I'm not going back to this Home Depot anymore I'll go across the street to Menards at least they're nice to you there
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April 2020 by Tommy E.
Went to home depot to see if I can get some pcv pipe to match what I have to fix my kitchen sick. The older guy in the plumbing section was no help at all said he couldn't help me that they don't have what I need. Didn't even look. Went to menards went over and beyond to help me. Got what I needed.
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January 2020 by Jim K.
My go to store, great inventory, friendly knowledgable staff and Dennis in garden is my all time favorite when it comes to suggestions on equipment.
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January 2020 by Carele B.
We were at the paint counter and waited for our turn. The gentleman behind the counter was in the middle of mixing paint so we were more than happy to wait. The whole time we were there, he never acknowledged us. Then another associate came to the paint counter, and they spoke briefly, just when another customer approached. The first associate then tells the second associate they needed to be helped, all the while we were still standing by the counter. It took the second time for me to say, "we were here first" that the second associate says "I didn't know, I thought he already had helped you and I can help you after I help them." At which point my husband had already told me we should just go to our regular Home Depot location. Even when this quick exchange happened, the first associate didn't even say anything, just no acknowledgement period. Overall, bad customer service. I've seen the paint department associates in our regular store greet every customer that comes through whether they are waiting on their turn or just passing by.
