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February 2024 by Mahannah Mal
I hope they improve their service, make it easier for the customers to get their prescription
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February 2024 by jahaira reyes
Great experience! Definitely recommend. The doctor is amazing. Very informative. Briel was very helpful in helping me choose my 1st and 2nd pair. Amazing deals. Buy one get one free.
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February 2024 by mumydee1
I never experienced such professionalism. Dr. Gunn was so helpful and caring.
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February 2024 by Liliana Figueroa
Just recently went for an eye exam and new glasses. Very friendly staff. Everyone was helpful, especially the young lady who helped me pick out my frames. Bigger frame selection.. affordable prices.. Recommend this location
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January 2024 by Melanie Felix
Overall, my experience as a new customer was good. Price for service and glasses was reasonable, affordable. Staff was friendly. The only reason I gave 4 stars instead of 5 is because the staff that checked me in kept insisting that they never heard of my insurance, and that it was not insurance. He stated that the insurance carrier was the name of my employer and was not vision insurance. Unfortunately, I did not have my insurance card and the insurance company was closed due to the holiday so he could not verify my coverage. However, my coverage is through my employer, and they have used VisionWorks for years. I was insulted that he thought I didn't know the difference between my employer's name and the name of the insurance company. Other than that, it was a good experience. I recommend them.
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January 2024 by Jasmin Perez
Very knowledgeable and efficient.
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January 2024 by April Wafford
I was very disappointed in this place. After I had taken off work for my eye appointment the GM of the store informed me I could not have my exam without purchasing glasses the same day.I explained my exam is 100% covered but I wanted to come back another day and pick out glasses as I had left my HSA card at home. I asked twice and twice he said no.I knew he was 100% wrong so I left.Lenscrafters gurnee treated me the exact opposite. They allowed me to do the exam and come back another day for glasses. They were kind, informative and very helpful.I suggest you go to Lenscrafters.
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January 2024 by Erick O
The doctor was great and very helpful. Staff was wonderful and made picking out frames a breeze. Definitely my new go to place.
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January 2024 by Anthony Morehouse
The process was alot easier than other places that I've gone.I was à little concerned about ordering glasses with my current eye condition but it all was very easy.
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January 2024 by David Turney
I am a Returning customer over six years but this time something about the frames wasn’t jthe same but overall the customer service pricing as well as the examination went well. My wife and I were happy over all, But this frame choices. It just seemed a little lacking from years in the past.
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December 2023 by Dana Florian
Think twice about going to this place. The eye doctor didn't want to listen to me he only wanted to talk. I asked him to see if my insurance covered bifocals but he wouldn't. So he ended up giving me a script for either nighttime glasses driving, or computer glasses. What happened to people that can't afford bifocals but they get glasses that help them whether they're driving or they're looking at a computer. When he showed me the lens for driving at night and then the bifocals, I could not see with the regular lenses because they were only for driving at night. I've never even heard of this. So another words they're just trying to sell get you to spend money so after 2 hours I walk out with no glasses and my insurance is charged for an exam so I can't get another one and they refused to give me my prescription. Then the lady says oh we won't charge you and I said okay let me have proof of that and she said I have to talk to my manager. she didn't have the authority to do that so she lied just to get me to leave.this place is a joke. Make sure you ask as many questions as possible and make sure the eye doctor actually answers you before you decide Dubai glasses. I was going to spend $170 on frames for nothing. And Tammy her attitude is terrible. She said things she shouldn't because she's not an eye doctor but she did anyway. I know they will be charging my insurance she just thought I was stupid enough to believe her. I will be contacting my insurance to report this
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November 2023 by Kayla Wheeler
I had an eye exam the other day and the man at the front desk refused to order me a trial pair of contact lenses. He said I had to buy a 3 month supply to get a trial pair. I've been wearing contacts for over 20 years and have been to many eye doctor offices and this is the FIRST I've ever seen an office not get you a trial pair prior to ordering a full set. This causes a problem as most times the prescription needs adjusted so you order the trial pair to make sure the script is right prior to spending qctual money. I bet if the script was wrong you would have to buy another set to get another trial pair. I thought I'd come back for glasses but now I'm leary to do any kind of business with them do I'll just wait til January then find a real eye doctor elsewhere and get a new exam. Stay out of here this place isn't professional at all. Seemed like a family run thing with lots of young attitudinapeople. The doctor was average at best not that good either what a waste of a insurance copay..
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November 2023 by Vanessa Lopez
Briel was very friendly and attentive during my visit to Visionwork at Gurnee Mills Mall. I couldnt decide between two pairs of glasses and she was able to get me a great deal for both. I love my new glasses!
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October 2023 by Rizza Vizcayno
The front Customer Service is so Rude, And they don"t know what there doing, They don't know to verify the right insurance, name information and give us a hard time a lot of question non sence. They think about your stupid but they are. No respect and thankful. I am not going back this locations There are not good and educate.
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October 2023 by Sherri Carlson
Great service..Tammy took her time with my ordering glasses and all my questions about insurance. She absolutely got me the best deal she could find. Was here 4 years ago..just got cataract surgery and went back to them..friendly staff and good sales on frames.
