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January 2024 by Michael McFarland
They Very polite as well as accommodating to assist me in a registration process .No hassels
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November 2023 by Edgar Martinez
very poor system of service customers at this location.got checked waiting over 25 min .no sense of urgency.
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November 2023 by Galina Yune
If I could give them zero or negative reviews I would. Customer service are indifferent and rude. And I returned my equipment however I never received the credit for it yet. Yes I have a receipt and if I do not receive the credit I will have no other choice but report it to the FCC.And I just sent a note on that link however it is http not secure. By the way I got hung up and this link is useless. Thank you for the generic response.
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November 2023 by Jose Davila
Been waiting here for 20 minutes to return their broken internet router. Im debating if I should leave it on the floor and walk out. Who ever came up with this service layout needs to be slapped upside the head and fired.
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November 2023 by Syndee Mears
People helping are nice enough, it's the actual internet service that is iffy. Plus, it's pricy...
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September 2023 by Valentina Perez
Worst customer service. I was attended by a tall African American young man who refused to look at additional plans available and he bluntly said to take or leave what I had unless we purchased a phone. What a joke!
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September 2023 by Lucas Johnstone
Please remove me from your call list, I get 13 spam calls a day from you guys and you don’t even service Wisconsin.
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August 2023 by Ernest North
Even booking an appointment does not help avoid insanely long wait times for a simple drop off of old equipment.
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June 2023 by Charlie Medina
Phone service sucks so we went to return the phone and cancel service. This was three months ago and we are still getting charged for a phone and service we no longer have. We have been back two times to get these charges dropped and we were reassured it has been taken care of. Clearly not if we are still getting a bill.Prepare to deal with my attorney to get this dealt with since you like to scam people.
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June 2023 by Lexy
If I could leave NO stars I would. Goodness where do I began… was new to the area a few months ago and was hearing good things about Xfinity. There’s not many choices for internet providers so we decided to give them a shot. Everything went perfect and smoothly for the first 24 hours HA. Signed up online and went to grab the box from instore, easy. So the person who lived in my home before me didn’t pay their bill to Xfinity so somehow that has something to do with us and our internet. Literally the next day my internet was cut off and I was being told I needed to pay the previous balance to get it turned back on. Even though it wasn’t me or had nothing to do with me. Me and my husband went back and forth with the foreign representatives for weeks!!! Nothing was ever solved, we ended up just cancelling our service and we STILL ended up getting charged when we had internet for one day. Now here it is 2 months later and we still haven’t even gotten back our measly $75 from the charge that they weren’t even supposed to charge us. How you gonna charge someone for internet they don’t have/use, then take WEEKS to refund it. Steer clear of this company. We were told several times that someone would reach out to us, no one ever called us. Was given numerous numbers to the “collections” department even though we’ve never even had this provider or even lived in this area, and they just never answered the phone. HOW DO YOU SEND THE CALL TO VOICEMAIL AND YOU’RE A BILLION DOLLAR COMPANY. Do yourself a favor and just go with Verizon or T-Mobile. It’s easier and less of a pain.
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June 2023 by Emmannuel Espinoza Garcia
Awful service, very rude representatives.100% looking into switching to another company.
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May 2023 by Luis Blanco
The were rude, I had been waiting 1 hour, and then they the solution tha offered was cut my service. I would not recommend visit this store thank god. I don't have contract with them any more.
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April 2023 by Alexa Deleon
There are two employees in this store that have no customer service skills.I saw how rude they were yelling and cursing customers out.I didn't get their names but I will go back to the store and get their names to put in here, I hope they learn to treat people in a respectful way, they need to remember they have a job thanks to the customers.
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March 2023 by Diane L
I had to wait for 45 minutes to return a small tv adapter box. You walk in and give your name and what you're there for and they say have a seat and they'll call you. I was waiting behind customers that were getting new phones and switching to Xfinity....etc. They had no return equipment area!! When they finally called my name it literally took them 30 seconds to scan the label and hand me my receipt. They should have a separate desk with an employee scanning in returns. I counted a minimum of 8 working employees. Customers were complaining. Poor customer service!!
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March 2023 by Hugo Rodriguez
Terrible service. They don't care about the customer. I canceled my service for internet and instead went with Tmobile home internet. The best decision that I've ever made. Goodbuy Scamcast you lost a customer for life. Along with all my family memebers.