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December 2023 by Max Man
Totally unprofessional, The staff refused to get me a shower just for using my brother's loves card which I always get a shower at other loves locations, and never said that to me..the issue not getting the shower..the issue is her attitude to me was extremely rude with her loud voice like yelling at me and super rude, she reminds me of “Karen”..I don’t want the manager to be confused with other ladies, she’s in her 30s, so I’m having that review not because I didn’t get a shower but for her rude attitude..please be more professional when you refuse.
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November 2023 by Meranda Burkhardt
Stayed here overnight and then some guy decided he was going to tell a professional driver to leave because we are not an rv. I did not see him knock on any other doors but ours and I was sitting in the front seat, it's just funny that there is two other vans in RV spots and yet nobody is asking them to leave. this whole place was designed for truck drivers. NOT RVS to come stay the night and park on their vacations. Even those same people will park in truck spots and nobody says anything to them. It's not fair to the truck drivers that keep this place running that we would be treated like this when we fit perfectly fine in the RV spot. I've attached pics of the lot with all the vans that didn't get bothered to leave.
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November 2023 by Today I chose Joy
Rude lady at the counter "Debbie", extremely disappointed with this love's location, always great service, but this time was horrible, lady keep following me and wife at the store, we purchased coffe told us "keep the receipt so they know you paid" 6 people behind us, 4 purchased coffe she never told anything to other clients, only hispanic clients at this love's store, she won't stop staring and looking at us, been customer for over 10 years, fuel my truck always at Love's but this was horrible felling. My wife keeps telling me to leave she was extremely uncomfortable.
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October 2023 by Janine Scott
Purchased a coffee. Noone at front counter, so went to truck counter. Returned an hour later for a refill. Man at register said "That looks like a new cup." Then radioed to someone else asking if he saw me come in with a cup.Told me I needed to mark the cup. I'm a silver-haired woman, clean, and wearing a Bluetooth. My first bad experience at a Love's. I think this guy has missed the training meetings.
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September 2023 by Deandre G.
Don't come here!!! I came to this trash establishment to get a refill and chips...The guy telling me this cup... pic will be added below was there's... I most of looked at him with the stupidest look ever... this cup have dog hair oil all kinda stuff on it!!! Bro I would hope your cups look better then this!! Customer service was trash!!!! No stars at all!!!
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September 2023 by Jazzy Baby0720
Could use a good cleaning other than that a pretty good love plenty of parking
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September 2023 by Btl Bt
Most loves Speedco I go through oil change other services they gave you shower point and have snack waiting time but this place manager & who is my service guy Josh not nice even nicely asking have shower said no we not losing money like that other guys when enter request services he is not polite kind rude even not properly unswer this location my first uncomfortable feeling Speedco main guys so bad talking to other guys spending tons of money for bad services after their service let's see how much valuable job they done services ok only thing is no more after oil change any shower points
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August 2023 by Surinder Singh
Good thing large number of parking for trucks. Nice and clean restroom , showers. Nice working people.
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August 2023 by Marcin Ossowski
2.30am Aug 10thLoves in general clean and spacious, BUT 2 stars because only 3 shower available and 4 out of service clearly for no reason ( or the reason is to avoid cleaning too much). Someone left the shower and after 20min still not cleaned. Everyone in this stupid industry trying to show driver that respect for our time is big 0EDIT; changing to 1 star I was told by the only guy in the store that nobody can clean the shower, because there is no people, total wait 50min, I was second then first , then he told me that it might be another hour, he seriously said that
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July 2023 by Timothy Smith
Biggest truck stop in the area, but is always full. Instead of removing those trailers with no tractor’s attached they’d rather make Driver’s move in the middle of night to make room. You wouldn’t have this issue if you make people move their trailers and bobtails park in the bobtail lot. Police was called at 1am forcing drivers to move and be woken up from their sleep.
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July 2023 by Kiki Tiki
Just stopped for fuel and a restroom break and this place was amazing! Clean!!!! Nice staff. Overheard a little girl walk in to the restroom and say, “It is always so clean in here!”. That speaks volumes coming from a child! Ran into a family traveling also from Ellicotville, NY and left the same time we did. Funny because they said the plan ALL their fuel and restroom breaks at Love’s! Following that plan! Better than Buc-ees today!!! ⭐️⭐️⭐️⭐️⭐️
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July 2023 by Jose Torres G
The burgers are great! Good food selection. And the bathrooms are clean. A lot of products to help you stay safe on the road! (Antifreeze- all oils and bulbs)
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June 2023 by Ashley J.
if I could give a zero I would. whoever they send out to ask people to move is very disrespectfu. they wait til after midnight and beat on people windows to try and make them move their trucks. they assault you, they take pictures of you and try to get you banned because you don't have the hours to move your truck. he kept beating on my door while it's still a row full of other drivers he haven't even bothered. he beat on my door 6 times just to keep harassing me. this whole store has been nothing short of rude, and dirty and unorganized. I wouldn't bring my worse enemy to the hell whole
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June 2023 by JesusNameAboveAllNames
Bathroom is nasty. Needs deep cleaning. Stood at shop counter forever. No acknowledgement. Called shop number and they come running to answer the phone. Hmmm. Something wrong with this picture. Need something simple done on truck. No one in bays. Sorry. It will be at least 3 hours to get to you. What!?
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June 2023 by Gary Terry
Bathroom was dirty and no paper in the stall. Asked the young man at the fuel desk to please have it addressed, he asked me "what are you, a bathroom critic?". Discussion went down hill from there. Manager was very polite and promised to have the restroom serviced and council this person on customer service. As I was walking out, he made more rude comments. Frankly, this guy should not be employed in a customer facing position.Update... 3 hours later, bathroom still needs to be cleaned. There is paper though.
