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October 2023 by Eric Criss
NEVER USE THIS COMPANYWe had an appointment to install a new solid cover and close our pool down, an appointment that DNL reached out and moved up earlier than originally scheduled. On this appointment day no one showed and when I called to ask if any one was coming I was bombarded with excuses and attitude. Then I spoke with the owner, he very quickly threatened with just dropping our pool cover off and we can close our pool down and install the cover ourselves.It seems as if this is a trend if you read other reviews with other individuals experiencing the same issues while the company just makes excuses for their actions.VERY POOR CUSTOMER SERVICE AND EVEN WORSE COMMUNICATIONNeedless to say, I took them up on the offer and had them drop off the cover and the pump. Well I thought so at least. I confirmed with the individual who made the delivery that the pump was also in the box and was told yes. Well it wasn't and they had to make another trip back with the pump.If the initial experience is anything like the quality of their work, I am not taking that chance.
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August 2023 by Jen Benningfield
I contacted this company in December of 2022 to work with a hottub leak. They had a tech come out that week and found I needed a new heater. Heater replaced and turns out I needed a pump ( this was a second hand tub that was obviously sold to me with glue and toothpicks from a private sale ). Pump replaced and by recommendation of the tech we did a run thru and saw the circuit board was starting to fail. They searched high and low to find the model I needed. Needless to say tub is about as new as it can get. Sandra and Mallory, who I’ve spoke with many times when calling in, are so friendly and SOO helpful in getting to the root of the issue and getting me on the books. The techs that come out are professional and efficient.I’ve recommended this company to anyone in need with a pool or tub.
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August 2023 by Chadd Boland
This is a great company to get pool help from, cause they know their stuff. However, you've got to understand that no matter if you call them or any other store for a service call, it will cost money, which seems to be a huge complaint. The only difference, is D&L will do their best to help in your budget, as well as provide alternative solutions.
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July 2023 by Marita Tuggle
LOVE me some D & L Pools! They put in a beautiful pool for me and have been oh soooo patient and helpful (wayyy beyond the call of duty) with maintenance and every concern or question I’ve had! Don, Leslie, “Dawg” and everyone else at the HC office are amazing! No matter how many times I ask the same questions lol they answer them like it’s the first time!
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June 2023 by Katie Liescke
D&L knows their stuff! They don't try to push products you won't need. They let you know the best options and answer every question.
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June 2023 by Brett Berns
The level of service and quality has taken a dramatic drop! The overall communication and customer service is just not at the level you would expect!!! Paying a high price for poor results and service! I canceled their pool maintenance and going to do it myself! It just drives me crazy when you pay good money for a service and they just don’t seem to care!So funny how D&L is so quick to respond to a google review but not to customer service!!!! So expensive and don’t care about quality!!! Feels like Ingot ripped off for four years!!!! I highly recommend that everyone take over their own pool or go to Epic Pools!! My pool has never looked better since I have taken it over myself and it is so less expensive!!! $30 to throw chemicals in a pool….2 minutes of work??????
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June 2023 by Jacob Shorey
D&L Pools has been terrific to work with. I have a difficult situation with a pool that has not been opened in several years and they have been more than helpful with guidance and support not only with the on-site opening but also with helping me deal with the crazy amount of debris removal and work required to prepare the pool.I bought a new pool vacuum hose at their Peoria store and it was the same price as Amazon.Wonderful team at this company who are happy to help you if you have realistic expectations.
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June 2023 by celeste pollack
High priced for what you get in the pool home service. I’ve had my above ground pool for 14yrs. My normal pool guy I had to let go because of his personal problems. Since I’ve had D&L my pool is green with algae every spring. This last year when they closed the worker took both of my pump plugs with him. I’ve had terrible pool service from them right off the get go. Do not recommend. I’m doing my pool by myself with help from other family and friends.
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June 2023 by Lana Berardi
Friendly prompt service. Kept us informed of the status of our order.
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June 2023 by melissa gnehm
Very helpful and always have what I need to open up my pool.
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March 2023 by Ryan Carballido
Employee threw out garbage from the company van onto War Memorial in Peoria. Don’t patronize this littering business.See video (dash cam) evidence. :08 mark, zoom in on driver’s side window - hand emerges and drops litter, clear as day.
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March 2023 by Ryan C.
Employee threw out garbage from the company van onto War Memorial in Peoria. Don't patronize this littering business.See video (dash cam) evidence. :08 mark, zoom in on driver's side window - hand emerges and drops litter, clear as day.
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August 2022 by Kimberly Harris
Maybe they are better at pools? Would not dream of purchasing a hot tub from them again and will never buy another Aspen Spas tub. Installed mid May and we're on our 3rd replacement display that you control the tub with and it's mid July.Update 8/1/22...3rd replacement display/top side installed 7/21, Tom with D and L came today to replace the spa pack to hopefully stop all the issues we've had and instead left us with only one working jet. He clearly didn't test anything before leaving or give us the chance to make sure it was working before he left.
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August 2022 by Randy Williams
D&L always takes great care of us. Wouldn’t trust our pool and spa needs to anyone else. Their customer service can’t be beat
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June 2022 by Kath Hurt
This is just the best pool supply store!! So friendly, helpful and knowledgeable!!!
