Jim Hayes Inc. is praised for its exceptional service department, which is described as 5 Star. Customers experienced timely repairs and knowledgeable staff who could identify and fix problems efficiently. The service department's effort, including mobile unit availability for blowouts, is highlighted as a strength. They successfully resolved issues that other dealerships could not, even with multiple warning lights on vehicles. Recalls were also handled in a timely manner. The staff is consistently described as friendly, helpful, kind, patient, and courteous, making the purchase process pleasant and ensuring customers feel supported in getting the best deal for their budget.
I had a blowout and the mobile unit from Jim Hayes was able to come and retrieve my vehicle and got me fixed up within a day! Great service department effort lead by Justin!
September 2024
Picked up my truck for warranty work. Completed work and returned it. Very happy with all involved.
September 2024
Our 2022 F250 had multiple warning lights on. Had it at another dealership 3 times and couldn't get the problem resolved. Took it to Jim Hayes Ford where we bought it and they found and fixed the problem in a short period of time.
