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March 2024 by Hosein H
I spent 300$ on a pair of work boots and I ended up tearing my skin apart. I have been Red Wing customer for many years but today is the END. I bought my boots over a month ago but I didn’t get a chance to use it and when I used it I saw actually the top of safety toe rubbing on my skin. It’s actually very painful. I went back to store hoping they can fix it but all I got “ your 1 month warranty is over”Shame Red Wing.
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January 2024 by S S
5+++ Stars! This store is a gem! It was my first time at this location-huge selection of footwear. As soon as I walked in Silvia greeted and welcomed me inside the store..measured my feet and even recommended an insole to help my arches. Customer service here is amazing. Will be back soon to buy their slippers. Keep up the good work :)
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January 2024 by Muhammad Arshad
They are the best. Gave me a perfect size shoes.
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December 2023 by Kaila Pullega
Adrian and Alize are always super helpful when I go in to get boots. They take the time to measure feet to make sure I’m very satisfied. I go in quite frequently and make a point to only go to them, even if that means waiting while they assist other customers. Unfortunately, the other times I’ve gone in and they weren’t there, I’ve encountered 2 different staff members who have not been kind & i have not been satisfied. I was not greeted, nor helped. They stayed on their phone and looked very annoyed while I was asking questions. I asked for a manager at one point but they never seem to be in. Not a great way to run a business. From now on, I call to make sure the 2 employees who care are working before making my drive to redwing.
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December 2023 by Ubaldo Arroyo
I just want to share that even though the website and the store sign has the hours of 11:00 am to 4:00 pm is a lie. I arrived at 3:30 pm and the person was putting shoes away and when we had his attention he just made a sign that it was closed. He didn’t bother at all. What kind of customer service do you provide?
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November 2023 by Oscar Lara
Came in to buy some cowboy work boots. Got custom fit
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October 2023 by zak dudones
At the beginning of the year the boots I was looking for were not to be found anywhere in the country. Fast forward to this week. I called corporate after hours and left a voicemail. After I hung up I sent a message on the contact us from your website. A few days later I received a call from very helpful young lady. (I do not remember her name but I would love for her to get some recognition the call was on 10-13-2023 at 12:33) she asked for the style number size also width. She gave me the number to a store in Utah that had 6 pairs and a store in Illinois that had 2 pairs. 3 min call was all it took. I called the store in Illinois. Again a very attentive and helpful gentleman. I told him what I was looking for, he went and confirmed they had them and he told me about a promotion they had going on and I believe it took $30 off the price. I paid for the boots and he said they would ship out and be no later than next Friday. I then checked my email and had a message from Tim basically asking the same questions as the young lady that called me. I sent him a reply explaining I just got off the phone with her and was very appreciative. That being said, your customer service is top notch. I have been wearing Redwings/Irish Setters for the past 20+ years and will continue to. Customer for life. The only boots I will buy.Thank you!Zak
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October 2023 by Todd Sorden
Great experience. I had the BOA lace on my shoe break over the weekend, and I had to be on a job site, in a different state, on Monday afternoon. I walked into the store and they got me a new BOA lace with no hassle.
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September 2023 by Ed Villarreal
Staff was courteous...boot selection was through the roof. Needs more work shoe options ??
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August 2023 by SSSniperMonkey
I received an email for a friends and family discount coupon and was told that it only applies to discontinued shoes only. I used to work in sales at different retailers and friends and family discount applies nearly to all items. How deceiving.
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August 2023 by Paul Yarnold
Outstanding products, outstanding selection, outstanding staff, outstanding patience (I tried on a lot of boots): I recommend this store at 100% without any reservation!
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August 2023 by Christopher M.
States on the door and on their website that they're open till 5 PM on Saturdays. I go up there at 4:30 they have the door locked won't answer the phone and are looking out the window at me. That's the help now a days. GOOD FOR NOTHING.
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May 2023 by rr tt
I had a great experience at Red Wing. Alize was very helpful in my boot purchase.
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March 2023 by Bob Erl
I had put a pair of boots on hold w a pick up time and they sold them out of my hold ... surprising! I expected more from a Red Wing store... The Manager was nice, but It was poor customer service on the associates part. I left empty-handed
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January 2023 by Michael McGowan
Brought in my old boots, in need of new soles. In their busy neighborhood, they have free rooftop parking for customers-wonderful! Nice shop, friendly guy showed me my options, made the whole visit simple and pleasant.Good experience.
