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October 2023 by Magdalena Wajda Porczak
Us Bank provides great service in general but this branch is Amazing! Both the manager Haitham Suleiman and the teller Jakub Chajec are great! Very knowledgeable, helpful and informative. Always Best service from them!Jakub is the Best teller we ever had!Thank you!
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August 2023 by Aaron Steigelmann
US Bank generally is very good about taking care of me as a customer. Andres at the St Charles branch is the best!!!
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July 2023 by John Buczek
The teller Jakub is the best teller in the city, very knowledgeable and willing to help in any banking situation. Very patient and professional and a pleasure to do business with. They need more like him at the branch and at US Bank in general. Keep up the excellence Jakub.
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May 2023 by Dorde Nosovic
Skip this branch go to some other. They always do something wrong with your accounts, adress mixing etc. Also I had an issue few times with check deposits, they can’t do it, but if you go to some other Us bank branch they do it without problems.
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March 2023 by Emily
After dealing with terrible service from the branch in Norwood Park, I came to this branch to cash some old savings bonds. Jakub was great and able to help me. There wasn't anyone else there, so I was in and out within about 5min. Thank you for the great service!
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March 2023 by Oleg Karpiuk
ATM took my cash and didn't add to my account. And the same happened to person in front of me! same time
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December 2022 by Tony Aristodemo
Came here this morning to open an account.Mary was VERY helpful,pleasant and professional! Thank You so much.
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October 2022 by chichi get da yayo
Inconsiderate and unprofessional employees just look after themselves and not the customers
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September 2022 by C Thomas
US Bank, 4343 N. Harlem, Norridge have provided me with friendly professional care on several occasions. But on this recent occasion, Haitham S and Jakub C. provided me with prompt service, by working as Team with the US bank at 11 Madison, Oak Park. Contacting my home US bank so promptly! (Cynthia A. and Gloria J.) And then called me later that day to help me further! And together with this teamwork , they stop me from having a financial crisis! Thank you ?
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March 2022 by Iwona Wnek
I've had the atm at this location malfunction on me 2 times over the past few years. They need to maintain their machines better. I've never had an issue with any other atm before, and I've used a lot over the years. The first time it malfunctioned it took over 1 month to get back and then cash my check. The second time was a withdrawal, that was reversed the next business day. For a "newer" branch their ATM is archaic and failing. They need to either maintain it properly or get a new one. When the branch was located down the street that drive-thru ATM never had issues. Instead of convenience it's more of a hassle!
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December 2021 by Chad Patel
No mananager there in case u have a problem or questions. Would be looking to change banks and Rena was not friendly or lack of customer service.
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July 2020 by Bradley White
Extremely knowledgable tellers and investment planners. I have been with this bank since it was St.Paul Federal in the 80’s. Glad they moved closer to my home.
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December 2019 by Patrick Lundin
Tellers were very friendly and helpful. Long wait due to understaffing but great branch otherwise.
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December 2019 by Ewelina Wojcik
Bad experience with uneducated employees. I spend about two hours opening IRA account and they still didn’t know what to do and I had to leave and go to the Norwood Park location and they did it within five minutes. I would not go to this location again.
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August 2019 by AHA Time play
Us bank it good bank but they don’t have phone number it’s not good for business I hope you guys do better job
