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March 2024 by Shona “ShonuffMe” Perkins
This company or shall I say management and staff are rude and disrespectful. They put me in a storage that I did not register increased the price. Stole my son storage and sold it for auction.They also went into my locked storage and stole my things. You can climb in the unit from the other unit it was not secure. I could never access the gate with my code unless having to go into the office and never could get out at all.This area do really bad things to people out there.I’ve rented from another one of there locations and my things were stolen then too.
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March 2024 by Nakeisha Andrews
NEVER AGAIN!!! Worse experience ever. My mother moved from Springfield and used public storage in East Hazelcrest. First of all, Mike gave us a storage that was already occupied by someone else. He was in a hurry to go home so we had to go catch him before he left to give us a storage that was not occupied. ?? the payment was set on auto pay and was taken every month. They took the payment on October 9th and by the 25th of October they auctioned my mother’s furniture, clothing, appliances, patio furniture and smokers and grills…etc. without any notice. When we found out what happened and to show proof of payment the staff became very rude also stating there was no way to speak to management they would have to call us back. The staff was very rude and found the situation humorous when my mother and I left they were looking out at us visibly laughing. Mike and his co worker. I can’t remember her name may have been Nina. Don’t even think about calling because they never answer. They take longer than usual lunch breaks even though it says they’ll be back by a certain time. This place is trash. I wouldn’t recommend anyone to go here ever unless you plan on being scammed. Pay and still get your property auctioned. Units are raggedy and staff just doesn’t care. Public storage will NEVER get our business and I will tell anyone who says they are going there not to. Terrible experience.
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February 2024 by Tara Parker
Angela was very helpful and courteous. Very grateful for her customer service that was provided.
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February 2024 by Angela Fountain
Great experience with Michael and Angela. Very helpful.
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February 2024 by Tom Menard
Nina has done a good job helping.
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January 2024 by Odis Looney
Did some work there
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December 2023 by Tiffany Harris
Worst experience ever. The unit had holes in the roof my belongings have all be damaged by water and mold. The insurance is a joke and the reps are unresponsive. They increased the cost of the unit without notice. I called to complain they agreed to give me a credit for the difference for three months. I pay my normal bill only to find they never gave me the credit and have place a lien on my belongings over the $10 they already agreed to credit me. I feel they are running a scam to take your money and your belongings. After calling multiple times and asking to speak with a manager they credited my account. I go to the facility only for the horrible representatives to treat me like trash in person. I was yelled at by both representatives. The female was way worst. She started lecturing me about her responsibilities ect. Then she said she refuses to help me and told the guy you can help her because I’m not doing anything to help her. This woman should not work in customer service, her job is to provide good customer service even if a customer is unhappy. She just made everything worst. I wish I had never given a dollar of my money for this experience and service. Unless you want you property damaged and your stuff sold even though you pay your rent and you want workers to yell at you and tell you what they are not going to do to help you then do not I repeat DONOT rent a space here or with a his company.
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December 2023 by Khalyn B
Michael and Nina are the most disrespectful people I’ve ever can in contact with for a business transaction. If you gone have a stank attitude maybe you shouldn’t be working with people Michael initially rented out a storage unit he confessed that had torn installation and it was Noted in the file of this year and proceeded to rent me the unit anyways unpin me moving into the unit the installation fell all over my belongings furniture,clothing, appliances. I left the unit September 30th and upon leaving found numerous water damage from the cut out part of the installation that I had to request for public storage to come in and fix . I then closed out my unit via web/app. I received a notice maybe 12 days later informing that I was being charged another month of storage rent when I called in to resolve what I assumed was a mistake Nina yelled and had a nasty attitude and told me I left furniture in the unit which was a bold face lie. She hung up on my face and stopped answering the phone upon me denying I left any furniture upon me asking for proof that what was left belonged in my unit. She passed it on To Michael who was seemingly just as rude and unprofessional. I asked Michael due to the damage to my unit I was confused why I was being charged since I’ve directly came to him when each issue arose. Nothing was resolved and there’s a bill still pending I called and requested a owner give me a call with no return call ever received, all of my clothes where damaged from water getting in during a bad storm, my dressers where damaged, memorable things , irreplaceable items damaged and they still want $125
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December 2023 by Willie Giddens
I had excellent experience with Public Storage. ANGELA and NINA were patient and helpful.
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November 2023 by Beverly Lunford
The young man who was at customer desk he was pleasant to me and he was very helpful.If we would have more like him in the world OMG it would be a better place
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October 2023 by Curtis Harper
Experience was great. Knowledgeable about the service and patient. Very helpful.
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September 2023 by TISHA TURNER
I called customer service to ask about my bill, the guy I spoke with.....PURE JACKA##!!! He was argumentative and said it was me. He talked over me ,wouldn't let me as a question, then said "pay the money or we selling your stuff bottom line" and hung up in my face. He need to be fired.WAY TO RUDE.
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August 2023 by Beth M
I called the toll free number and Joseph was totally rude. I must of bruised his ego and manhood. He was upset because I didn't answer his question right away. Uh, hello, thought I was the customer here. If I want to ask questions and not answer your question right away, I can!! I'M THE CUSTOMER!!
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July 2023 by Vernel Wilkins Mullins
Phyneice Pleasant, very easy to get along with gave us all the information that we need and then some I wish you would give this guy young lady a raise. She is very very explicit when she explains things thank you. God bless you and we love her just met her, but she feels like family.
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July 2023 by JWVari
Nina is always cheerful and helpful whenever I come in the office. Would highly recommend this location.
