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December 2023 by David P.
I bought a new Audi from Junaid Ahmed at the Audi Exchange in November 2023. I found him informative, thoughtful and honest with great follow through. This was my third Audi from the Audi Exchange, and was actively researching other brands. However, my experience with Junaid tipped the scales.
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December 2023 by Marjorie B.
I must say this was the best car purchasing experience I EVER had!!!! Ryan Paul was my salesperson and he was amazing from beginning to end.
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December 2023 by Jonathan P.
Came into Audi today with brother in law to look at an audi sq5. We had dealt with George S. George was great. Quick, smooth upfront. No hassle no games. Brother in law left with sq5 very happy. I definetley rexommend to deal with George. He made this transaction great. I will definetley be back next year when i upgrade my wifes q7. Thank you.
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December 2023 by Ben K.
My wife was very specific of the spec she wanted in a CPO Q5 Sportback. Bill Wilson found one for us and helped me make the purchase happen quickly. I appreciate all of the help you provided Bill. I will definitely be bringing my business back to Bill. Bill- I was able to mount the Q7 winter set today!
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November 2023 by Mike S.
Recentmy purchased a vehicle from the Audi Exchange. Everyone was very courteous and professional. My salesperson, Beatrice, was exceptional. I would recommend them to anyone.
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November 2023 by Armita Hezarkhani
I had the best experience purchasing my first car with Ryan. He was very attentive and patient with me understanding the process. He worked really hard to make this something feasible for you and took out the headache of buying a car. Very excited for my new Q5.
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November 2023 by Jordan F.
My experience with Brian Balinski and the Audi Exchange was, and continues to be, exceptional. His attention to detail, patience answering questions, flexibility to meet when convenient for my schedule and overall professionalism are top notch. The Exchange beat the pricing of other local and out-of-state offers, with discussions around price also being very professional. No hard selling, which was greatly appreciated. Even the service team is fantastic with a VIP experience. I highly recommend The Exchange and Brian himself for any Audi considerations. Great dealership. Great People.
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November 2023 by Nisha N.
We bought a certified pre-owned Audi Q5 from them and our experience was great. Junaid was our sales person and he was communicative and informative right from the first phone conversation to us leaving the lot. He kept us updated on the process and was able to give us all the info we needed. We were able to sort out a lot of details on the phone with him before driving in and that was very helpful to us. We appreciate his initiative to get us that info. total time in the showroom was a bit longer than we would've liked but it was a Saturday and very busy so it was understandable. Everyone at the dealership was extremely friendly including Robert who helped with financing. Thanks Junaid and Audi Exchange.
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November 2023 by Noah Taffel
My wife and I had a wonderful experience working with Cesar. He was incredibly attentive, answered any and all questions we had, and made the buying process very comfortable and easy. I highly recommend working with Cesar and team.
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November 2023 by Tommy Kim
Danny Cohen was my Sales Specialist, and Ryan Straz was my Finance Manager. Both made my experience very positive from sales to financing/ paperwork. They were knowledgeable in their respective areas of expertise, very respectful, and pleasant to engage with in both social and business discussions. I dreaded the car buying process before walking into the dealership, but i could’nt have had a better experience, especially because I haven’t purchased a car in 14 years! Thank you both along with the cashier folks and other team members on-site whom in passing, also took the time to acknowledge and say hello.
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November 2023 by Haris H.
I bought a Q5 and I didn't get much help setting up all the services and wasn't offered a walk through. However, I came back to get help and Bill Wilson went out of his way to help me with the app and user set up. He got me a manager (who was also nice) to help get everything completed. Overall, I give it 5 stars because of Bill but hope next time around Audi Exchange does it right from the start.
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November 2023 by Mohammed Faseehuddin
Very happy with my experience. Great sales rep, Ryan, who was easy to work with. Didn't try to pull things over on me. Car was great and ended up purchasing a Q7. Very happy with experience overall and would definitely work with them again. It felt like they had both of our best interests in heart and not just theirs.
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November 2023 by Wyatt T.
Don't give this place your time of day. If you want a brand new Audi, by all means you can't go wrong, we've purchased 3 Audis from this location over a 10 year span. I called the other day inquiring about my Audi s4 LID tail light. Audi tail lights like many vehicles have a portion of each rear tail light fixture that is divided by the trunk (the LID). The portion of the tail light mounting that is on the lid is the portion on the trunk. I've been aware since day 1 that the fixtures are comprised of individual leds. Because of this, I was skeptical when every led went out all at once. Because LEDS are sequential I assumed it was either one bad led, wiring, or even a fuse. Not wanting to waste any money I called the dealership where we've been a loyal customer for years in good faith. I was transferred after some time to a technician. I explained my situation, politely asked what my best diy option would be. Not only did he claim it's unfixable (which frankly is just absurd, don't insult the public, I'm a mechanical engineer and to hear unfixable almost made me laugh) but he said for a new fixture (which was my "only" option" that it would cost $617.00. Think about that lady's and gentleman. For a burnt or faulty single LED, or god forbid a burnt or detached wire, im given the ultimatum of either don't fix it, or spend enough money for 21 twilight bulbs for my Range Rover. It's insane. So I did my own research. eBay has CERTIFIED and documented options for as low as $114.95 + like 10 or 15 for shipping. Every until has the original Audis car vin it originated out of, mileage, and contact info. Bottom line, when customers that have spent well over a few hundred thousand at your dealer, you'd appreciate not being jerked around from some minimally educated mechanic trying to rob you of your money. Never pay such an insulting amount of $617.00 for new tail lights. I'll leave my email for personal inquiries as an engineer to provide fixings to any Audi faulty or busted tail lights with a legally stamped warranty from my LLC which is devoted not for profit but for accommodating with reason where larger business won't. This phone call with Audi took place on 11/3/2023 at 12:57pm. Again, I can't emphasize enough not just the absurdity of your prices, but I get that. However, when a regular client whom has bought numerous vehicles from you calls and inquires in good faith over the most reasonable move/repair for a simple lid tail light only to be forked over with one option--to replace--it's extremely insulting. Audi taillights are comprised of 88% plastic, the rest being different metals for wiring and screws, etc. The LEDS used are dirt cheap not even equating to a dollar PER. There's no universe where a simple plastic casing essentially should cost such an exorbitant amount. I purchased my alternative with immense satisfaction, and from EBAY out of ALL places. That's embarrassing. Take better care of your customers. Everytime I speak to what's supposed to be a professional it sounds like somebody at Audi passed the phone to some 17 year old rookie. Like, what the hell is going on over there? NEED TAIL LIGHTS? F*** Audi! Send me north shore Chicago inquires and I'll personally provide or fix any necessities in order to make your audi actually lit.
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November 2023 by Niki Adkins
Our experience this week was awesome! We have been looking for an Audi to fit our needs for quite some time. We reached out to Audi Exchange Costco Program & what a blessing! George helped us out immediately....he found the perfect car that we wanted & made the whole process simple! We highly recommend Audi Exchange & would highly recommend asking for George! Best car buying experience we have ever gone through!
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October 2023 by Bree Lopez
I had a wonderful experience! Shawn G. gave me great energy upon first working with the dealership. He introduced me to Khris P., who worked really hard to get me my first car. In addition to, I got to work with Ryan S. Who help explained to me how the process was going to work. I even got to strike up a conversation with Mr.Wilson. The team was amazing, the hospitality is incredible and it definitely made me happy to purchase my car from them. If you want first class service, then shop at The Audi Exchange.