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October 2022 by Gerramay Basa
Very friendly place. Shoes are high end Swiss made, Italian made etc. The staff are very accommodating too! I will recommend this place. ?
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December 2021 by Marcy F.
I have bought several pairs of shoes at Lori's in Highland Park since moving back to town this summer, which is why it disappoints me to share this big customer fail. Last month, I purchased the L'idea (store brand) lug boot at $378. I loved them and wore them for one week. That's when the problems began. The "leather" began peeling off the right boot in two different places. I promptly brought the boots back. The store salesman was very helpful. He said they couldn't just replace them but would send them out for repair and that it would take one week. Nine days later, no word. I called to find them. The boot came back clean and buffed, but you can't do anything about "leather" that has peeled off. At this point I asked for a new pair or a full refund. Again, the very helpful salesperson said he was not authorized to do that, but I should call Matt at the downtown store. I did, twice. And left two lengthy voice messages. I have not had a return call. #CustomerFail $378 boots should last more than a week. Actually, any boots should. I think a store should stand by its product (L'idea is Lori's house "brand") and work with customers to do the right thing. It's too bad. I'd much prefer to buy shoes at a local shop than on Zappos or at a large chain. But, I won't shop here again.
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December 2020 by Ruby F.
BEWARE: THEY DO NOT ACCEPT IN-STORE RETURNS FOR REFUND. That is an important detail that I did not realize. However, the people that work there are nice and they have a lot of great shoes, scarves and bags. I have not stopped staring at the scarf I bought there. It's very special.
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March 2020 by Samantha Gutierrez
Great customer service with Jon. He really took his time helping me find the right shoe.
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July 2019 by Debora Pinzur
Great merchandise; friendly service; moderate prices. I enjoy shopping at Lori's.
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October 2018 by Leslie Henderson
Great selection and friendly service. Home away from home.
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June 2018 by Maura C.
Wowww - stopped in to get a gift for a friend - asked to use washroom (I'm 9 months pregnant) and was told to go to the mall down the street -WILL NEVER SHOP HERE AGAIN ! I asked twice very nicely - I can't believe a woman told another woman - with a medical condition that I couldn't use their washroom - wowwwww
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April 2018 by Elaine M.
I love having Lori's in my town. They stock super cute shoes and is a great place to hop into when you just really need a new pair of shoes for that date night with your hubby. I usually find the staff to be fairly friendly. It is kind of hit or miss though.
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September 2017 by Amy Silver
Great shoes Great prices. Been going for years. Always high style shoes and comfortable. Must go!
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June 2012 by Sharon G
the place to go for shoes but i wish the lincoln park store would add more room so you can see displays better
