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November 2023 by Taseen Esfar
Just bought a car from gravity autos I have to say I had an excellent experience. Salesman Joe was very resourceful and transparent about everything, he went above and beyond even pick me up from the airport. I was confident enough to make a deal coming from out of state and even got finance offer better than what was initially quoted. Overall had a delightful experience, would buy from them again!
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November 2023 by Alfredo Gallardo
Great cars at unbeatable prices. The most outstanding customer service friendly team. Trevor Gutierrez has to be nominated for car salesman of the year. Helped me choose the right vehicle that fit all my needs. They prioritize leaving customers satisfied.
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November 2023 by Steve Barnes
This was a really great experience. I have purchased cars for delivery before but these guys were BY FAR the best. Charles was straight up and reasonable and they made the whole shipping thing easy. The car was EXACLTY what they said it would be(better actually)Really great operation. Proceed with total confidence.
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November 2023 by Hurain Iza Khan
I LOVE EVERY SINGLE PERSON AT THIS DEALERSHIP I got my dream car plus made a few new friends like Trevor who are so helpful and kind. Everyone was very supportive. The person who was assisting us with paperwork was also VERY thorough and quick. He explained the entire process and immensely helped with warranty questions etc. Thank you all so so much and I will surely be returning here with friends and family in the near future.
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November 2023 by Ahmed Ih
Matt and Carl are amazing!! They went above and beyond and sold me a beautiful ram pick up truck! Very knowledgeable and very courteous and answered all of our questions! Highly recommend thank you guys so much!
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October 2023 by John Good
Trevor was a great salesman and ensured I felt valued throughout the experience. He was very helpful, patient, and genuinely wanted me to find the perfect car.I felt as though I received a fair deal and all involved in the process were professional.Would definitely purchase another vehicle from them in the future!
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October 2023 by Alex Rodriguez
It was an amazing car shopping at the Gravity Autos Chicago. Steve Bernstein made the experience so smooth and quick that we ended up getting 2 cars on the same day! He’s a true professional and knows how to meet your needs. 10/10 for the professionalism and customer service. Thank you Steve. Much thanks to the financial team as well - John Lee and MJ.
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October 2023 by Sean Fortin
Absolutely amazing experience! Carl the finance manager was extremely helpful and did everything via FaceTime and email. Showed up, gave me my copies and was on my way! They even went so far as to repaint my mirror cap that had a scratch in it. I didn’t even ask for this, they were just trying to exceed my expectations and did for sure! Highly recommend!
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October 2023 by Nuski Hernandez
I walked in not knowing what I wanted to buy and came out with a nice ride!! Thanks to the wonderful salesman I had! Trevor was very patient and helpful and helped me get my dream car!! Very handsome by the way. 10/10!
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September 2023 by Danielle Eddington
Great guys! Really helped me out with what I was wanting and looking for! Thank you Trevor, John and everyone else at the gravity family!
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August 2023 by Patrick Waverly
A gentleman by the name of Carl was exceptionally good. He answered the phone every time I called he was very helpful to myself, as well as my wife and my sister anytime I needed anything he was right there to assist me very nice very professional very on time and very consistent. He deserves a five star automatically whatever you do look him up, tell him Patrick sent you he works in finance
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August 2023 by Nick Krob
Great experience! Jesus was great to work with and helped me get a vehicle I was extremely happy with. John in finance was also very helpful and friendly.Update: Man, what a great dealership. After I bought the vehicle, I needed to return my rental car and get an Uber back. John and Jesus insisted that they could help me out. They followed me 20 minutes out to the rental agency, picked me up (in a Maserati no less), and stopped and bought me lunch on the way back. Mind you, I had already completed the purchase and signed all the paperwork at this point--they weren't just trying to "butter me up" to make a sale. They were providing excellent service.Of course, this is a car dealership at the end of the day, so there are some drawbacks that are just unavoidable (upsell attempts, negotiation tactics, etc.). But Jesus and John more than made up for the typical dealership-specific annoyances. I would certainly buy from them again.
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August 2023 by Robert Levy
My salesperson, Xavier was excellent.I was never made to feel pressured by him or by any member of the staff to make a quick decision . I basically found a car there that I was looking for by happenstance and everything fell into place in one day. The team at Gravity made me confident that if I had any issues at all once I drive off with the vehicle I could contact them and they would answer my questions quickly and make everything work out. And they did . They are very responsive and they do car. I even pointed out a few blemishes on the exterior and they said they would fix them easily without cost.Additionally, I was able to store my wife’s vehicle there as well until after I got back from vacation since I drove her vehicle in to see the car I ended up with afterwards.. They delivered on my price point too. It’s obvious they don’t just offer any sort of vehicular service - they deliver quality cars.It was a very good experience all around snd I recommend Gravity Auto for the time and attention they put into my purchase.
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August 2023 by Nodell Graves
Literally the best service I’ve ever gotten!!! Not overbearing like most dealerships, Carmen was a delight to work with she even took me to see The Goat Micheal Jordan house on the test drive. Her boss was also helpful, professional, and super respectful. I’ll come her again if I ever need another car/truck. Thanks Gravity Auto. You guys made the process PAINLESS
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June 2023 by Lucy Sears
I had a great experience here buying my first car! Everyone at the dealership was super warm and friendly, and helped walk me through all the complex steps with patience and understanding. I felt very at ease and never felt pressured or anxious by the experience, and would definitely return in the future.