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November 2023 by Vernes D.
I came in on a busy Saturday to come and look at an Taos S. When I came in I was greeted with a big smile, and I felt warmth from there. I worked with Josh, and he told me he wasn't working at VW for very long, but he seemed to me a professional. After we drove, I loved the car, and he showed me some details that I never knew before, and got me very excited about the car. It was a very easy process, and highly recommended to come back for my future car needs! Thanks Josh!
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November 2023 by Douglas C.
Dear Muller VW,I would like to take this opportunity to express my sincere gratitude for the exceptional service I received from your team recently. From the moment I stepped into your dealership, I was greeted with warm smiles and friendly faces. Everyone was so helpful and knowledgeable, and they took the time to answer all of my questions and address my concerns.I was particularly impressed with my salesperson, David Trungh. He was very patient and understanding, and he helped me find the perfect car for my needs. He also made the entire buying process so smooth and easy.I would also like to thank the other folks and their excellent work. They also kept me informed of the purchase progress every step of the way.I am so glad that I chose Muller VW for my car buying and servicing needs. I will definitely be recommending you to my friends and family.Thank you again for everything!(PS .... Popcorn Machine - where is it?)
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November 2023 by E M
We felt no pressure to purchase a vehicle, we were given options. Each manager took time to discuss and address our questions. Overall very smooth transaction with follow ups through the entire process. We will definitely be recommending and returning for our next vehicle.
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November 2023 by Elayna Feller
The staff here are amazing! I found my car on CarFax and everything was accurate. Mark was very delightful to work with. Not only did he nice, advocate for us, and listen, but he was very knowledgeable about the car. I have never felt so comfortable at a car dealership! I know that if I have any questions I can come to them even though I bought the car. I traveled from 3.5 hours away and they were able to help me with financing so I did not have to come back the next day. They exceeded my expectations in every way!
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October 2023 by Sean Pittacora
The process was quick and easy. My salesman Andrew, the sales team, and financing team were knowledgeable, efficient and helpful in completing the transaction. I did not feel at all pressured into a deal. I am very happy with my 2024 Jetta GLI & the services provided by Muller and VW on their new vehicles.
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October 2023 by Steven Q.
Had a great and easy experience buying my used VW Tiguan with salesman Chris H. It was a very smooth and quick process and any questions I had we're answered. I felt very comfortable through the whole process and never pressured or rushed. I will for sure be back when my wife needs a new car!!
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September 2023 by Judy Bergh
Chris Hayman was a delight to work with! He listened and quickly understood what my needs were and my budgetary limitations. I sincerely appreciated the information and options he presented to me and LOVED that fact he didn't push me into something I didn't need or want. He made it a pleasant experience (knowing I did not want to spend money on a new car).
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September 2023 by Boris and Nina Vaynman
We always have a great experience shopping Muller. Thomas was terrific in helping us select and lease the ID.4, working to ensure we received a great lease payment for the car we were looking for.
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September 2023 by Francisco Chajon
The car buying experience was great thanks to David and to Randy. Unfortunately, scheduling the interior and exterior protection /service has not been so smooth. It would be great to be able to schedule that on the day of purchase. Otherwise, I am very happy to be a repeat customer and will possibly bring in a family member to purchase their vehicle from here as well. Thank you!
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September 2023 by Jing Chen
Randy was very transparent and straightforward. I didn’t need to go through playing the games. We negotiated rate over email and phone, when I showed up, they were ready to take my check instead of trying to get more money out of me. The service they provided was outstanding. David helped us to complete the transaction and gave us in depth training about how to use the vehicle.
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September 2023 by Eric Koppmann
My wife and I bought a VW Atlas almost two weeks ago now. We went to Muller solely because it is located in a convenient location to our home, and in a prestigious location within the North Shore. David, our salesman, was very knowledgeable and helped us along the way and did a great job in helping us with the test drives and allowing us to visit as much as we needed to compare trim levels, look at vehicles multiple times, etc. He was very kind and understanding! We ended up purchasing the car from David because we value & appreciate being loyal to someone that gives us their time.Once we were handed off from David to officially complete the paperwork to purchase the vehicle, we began working with the business/finance manager. Not only is this a big purchase for our family, this was the first time that we were buying a vehicle. We did not feel like he took his time to educate us on the verbiage listed in the paperwork and what exactly everything meant, it felt very rushed.However, the next morning we had a phone call from Randy, the sales manager, asking us to come in to address our concerns. It felt incredible that he was looking out for us like that and he was a perfect remedy for our stress and uneasiness. Randy really made it his mission to ensure we were happy with our purchase and that the financial agreement was what we wanted. At the end of the day, that made the world of a difference for my wife and I. We truly appreciate the time and effort that he put to help this thing cross the finish line and ensure we were happy and comfortable.
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September 2023 by Kristi Merriman
We had been looking around at other brands/dealers and it was a literal circus. When we walked into Muller, David greeted us with a smile and was so pleasant to work with. It never felt like a sales pitch, it felt like he genuinely wanted us to find the best car for our family needs. We bought our two previous cars at the same Jeep Dealership and tried to remain loyal but never felt there was reward or value in that. Muller is a huge improvement and a place we'd like to remain loyal!
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September 2023 by Emmanuel Alvarez
The Volkswagen service department exceeded my expectations! From the moment I walked in, the staff was friendly and attentive.I visited the service department to get a used car inspection. The used car inspection ran me $160 and was well worth it. Luke did a great job making sure to keep us informed throughout process. Their professionalism and efficiency made for a seamless and satisfying experience. Highly recommended!
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September 2023 by Vraj Patel
I had a great experience purchasing the car here. It was one of the least painful experience, as it was pretty straight forward. Daniel did a great job explaining everything. the managers were good and worked with me on getting good numbers from the bank.
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August 2023 by Raquel R.
I wish I could give zero stars! This staff is not knowledgeable or possibly chooses to ignore defects in vehicles. I had a problem with my vehicle that was only diagnosed when I took it to another dealer. Apparently, an issue prevalent in this particular make and model, however the staff in Highland Park was unable or perhaps unwilling to diagnose the problem after several stints in the service dept. I'm looking to get rid of the defective car soon. I'm done, Muller has turned me off to the VW brand! If you want honest and knowledgeable VW car sales and service look elsewhere. This location is NOT the place!
