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October 2023 by Rami Suleiman
The Porsche Exchange is fantastic to work with and everyone working here is a true car enthusiast. I purchased a 911 from them and working with Paul, Trevor, Bruce and the entire staff was a breath of fresh air. Keep up the great work and hope to see you soon!
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October 2023 by Valeria Fugali
Michael is the best! His assistant, Sam, was knowledgeable and friendly!The Exchange is a great dealership.This is our 6 th car purchased from them.
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October 2023 by Gregory Stewart
Peter is the best!Everything on time and organized, no last minute bait & switch done at most dealers.Sam also did a great job explaining all the features to me.This dealer is highly rated for a reason - their staff is incredible.
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October 2023 by thomas calcagno
just purchased an almost new car...always a few "details" in buying used, however one employee stood out as simply trying to make the "Porsche Experience" the absolute best.Alex Cook demonstrated a willingness to prove more than just the known quality of the brand, but more importantly, the integrity of the dealership.This is why I will return to the Porsche Exchange for my next car.In a time when customer service as we used to know it is hard to find, Alex stands out as impeccable as the brand Porsche.There truly is no substitute.
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September 2023 by Dmitry Sokol
Terrible experience and customer service at the Exchange. If you want to be treated with honesty and integrity, choose another dealership for service. It's unfortunate that such an awful dealership is representing the Porsche iconic brand. Brought my 2018 911 for warranty service due to the windshield seal partially disintegrating. The car has 19k miles, never driven in winter, and has a full CPO warranty. Clearly a manufacturer's defect as this is not a mechanical part and is fixed to the windshield. The Exchange denied warranty coverage and as if doing me a favor, said they would pick up 3/4 of the cost and I would owe the rest. No explanation, verbal or in writing, was given for denial of full coverage. After reaching out to Porsche North America and filing a grievance claim, the Exchange continued to deny service under warranty, stalling communications for weeks. Ultimately Porsche North America apologized for not being able to help, and explained the Exchange is an independently owned dealership and they have the final say regarding honoring warranty claims. Entire experience was incredibly disappointing. Definitely not what you would expect from a Porsche dealership. So if you have a choice, don't choose the Exchange for service and warranty needs.
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August 2023 by rick kueller
Pleasure to work with. Nick was super helpful and responsive in person and through texts/emails. Excellent ability to get allocations for more rare builds with out any arrogance (encountered at other Porsche dealerships). Would highly recommend
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August 2023 by G S
Sam Romero at the Porsche Exchange Service center has been awesome to work with. Constant communication, professional in his approach and always puts the customer first. The Exchange may not be the most economical but if you have a Porsche and want the best care for it, you will not be disappointed. They have taken good care of my 1st Gen 987.
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August 2023 by Michael Hannaman
From start to finish, Porsche Exchange not only impressed me, they delivered a WOW factor that’s extremely uncommon in the auto business. They took what could have been a tedious and nerve racking process and turned it into one that was easy, fun, and memorable. Their sales staff should run a seminar on no-pressure sales methods, it really was that comfortable. I knew I was in for a treat the second I walked in the door of their unbelievably gorgeous showroom. My car was in stunning condition when it arrived on delivery, like I was getting it brand new from the factory. Absolutely won’t hesitate buying from them again, they have a lifelong customer in me. Thank you for finding me the car of my dreams.
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August 2023 by Barry Rosenberg
Paul was one of the best salespeople I have ever worked with. He was patient and answered the many questions I posed with intimate knowledge of the car. Alex was equally, if not even more informative.
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July 2023 by Yevhen P.
I bought Macan S 2015 which was 2 years old car. My car was very well maintained, regular oil change, brake change and service done on certified Porsche dealership. My car has 82k miles, which is around 10k miles per year. I was driving on highway when the car completely lost a power and start shaking. All possible faults board computer showed. Mechanic said that the compression in the 4th cylinder completely lost and it might be do to broken piston, piston liners, or broken valve, as he can see oil on the spark and metallic parts in the oil. My car is out of warranty, but the question is how that possible that the car engine with such pedigree and history is broken on 82k miles. It was my favorite make. I bought it when was a fellow physician. I finished my fellowship, and now became attending surgeon. I was looking other Porsche to replace that one. I was ready to buy 911, or Panamera turbo s or Taycan. Now, Porsche is my biggest disappointment. Never again.I do understand that for Porsche one client plus one client minus is not a big deal, but still I hope I'II let people know what you can expect. And there is no any other assistance programs to assist with repair that was estimated around 10k. And it was not my fault that metallic mechanical part broke on such low milage.
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June 2023 by kari armstrong
The level of luxury service and attention to detail is why I will continue to use the Porsche Exchange for all my service needs. My service rep, Andrew, was absolutely amazing to work with - he's knowledgeable, transparent, and communicated with me frequently; even following up days after the completed service to make sure everything was going well. Thank you, Andrew...the Porsche Exchange is lucky to have you on the team!
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May 2023 by BTF
Aside from the world class showroom, this dealership’s service department is exceptional! Everyone there is always ready to go the extra mile! Whether I need to be squeezed in on short notice or a ride home while the work is being done. Even picking up and dropping off my vehicle at my house is never a problem. On top of all that, the work they do is top notch! I highly recommend this dealership’s service department for all your Porsche needs!
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May 2023 by Basam Abdallah
It’s going to be hard to express how great my experience was at Porsche Exchange, but I’ll give it a shot.First, communication tends to be an underwhelming aspect in car buying when you need to wait months to your car. Michael and Rocco would reply within minutes, all the time. For a dealer with this much volume you’d think they fall short, but everyone was fast to get answers.Finance, I leased a car and the entire experience was one of the easiest I’ve had. Forms, paper work, different options were expressed to me in detail. I felt comfortable the whole time and would trust them with any of my friends that fear the numbers part of buying cars. These guys done hide markups and try to nickel and dime.Delivery, Sam was amazing, sharing in my excitement for my car, a true enthusiast. I already owned a Porsche, so he only covered the differences between the new car and old. You can’t do this without knowing the cars wellParts/Boutique, I was absolutely pampered by Crystal, got all my goodies including a lot of freebies from the dealership. Simple things, like Porsche books, coffee cup, all stuff that really gets you more excited about the brand.I’m so happy with my purchase and mainly this dealership. I live in Austin, TX and have no intention of buying a Porsche from anywhere else but Porsche Exchange. They really did go above and beyond.
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May 2023 by Derek Rucker
I had an amazing experience at the Porsche Exchange. The staff were highly knowledgeable, extremely approachable, and have a true love for the brand. I enthusiastically and unconditionally recommend! A special shout out to Paul Michalczyk who managed the bulk of my visit and brought me into the Porsche Family!
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May 2023 by Eugene Chang
Worked with Steven at Porsche Exchange, and he was excellent from start to finish. Always kept us updated and he has a wealth of knowledge around what options make sense. Would highly recommend Porsche Exchange and ask for Steven, he’ll take great care of you.
