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March 2024 by Amulu Y.
Judy Was amazing. Best customer service ever. She greeted me with such warmth and was very kind.
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September 2023 by Nataliya Nenasheva
Marina is one of the best people I have ever worked with and honored to now call her a friend. We stopped in to see Marina today and talk about submitting for a particular Rolex (which she was very gracious to help us with) and I ended up falling in love with their 36 Oyster Perpetual on the side. Marina was so nice that she also gave us a special gift upon departure. I can’t wait to see her again in the near future..
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September 2023 by christopher hunter
First time, proud ROLEX owner, Katherine Lasinsky made it happen at RAZNY Jewelers! She took the time to actually get to know me, understand my goals, and what I actually wanted; incredibly friendly, genuine, and down to earth. My experiences at other Authorized Dealers didn’t even scratch the surface of the services RAZNY provided. My only regret is I didn’t find them sooner! Haven’t stopped checking my wrist since I left the store!
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September 2023 by Jude Baldo
The act of buying a luxury product should make you feel special. Not just from the product, but from the purchasing experience. Any competent luxury retailer can sell a product. But an excellent luxury retailer will curate the purchasing experience to make the client feel one of a kind.This is exactly how Lina at Razny makes you feel. Sure, Razny’s boutique is pretty and the offerings are what you’d expect from from a retailer that sells luxury products. However, it’s truly their associates that make the customer feel special.From the moment I entered their boutique, Lina provided me white glove service. Even though it was my first time visiting Razny, she made me feel as if I’ve been her client for decades. She was attentive without being pushy and knowledgeable without being snooty. Shopping with Lina was a curated experience that made me feel as valuable as the things I was shopping for. Finally, make sure to chat with Judy, she’s not just the greeter, she’s like sunshine in February.
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September 2023 by Kevin Luc
Razny in Highland Park is unlike any other jeweler I've been to. The moment you walk in you're immediately greeted with smiles and assisted to where you need to be. When you interact with the staff you can tell they want to create a long-lasting relationship rather than a simple transaction. Lina was especially helpful during my visits here. She has this friendly personality and a wealth of watch knowledge that just gets you excited about horology. I look forward to doing business here for years to come.
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August 2023 by David A.
Excellent customer service selection and on-site repair/support. I moved to Chicago and am thrilled with Razny Jewelers. I needed to have my Breitling watch bracelet sized. Called Razny spoke to representative and she provided confirmation that I could stop in and they size the bracelet on site. Went to the store today, they took care of me immediately and completed the resizing within 15 minutes. My watch fits perfectly and I will definitely plan on my future purchases from Razny Jewelers .
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August 2023 by Jeremy S.
Simply the best!! Whether I am buying a small gift, high end timepiece or major jewelry piece always am treated with the highest level of care, patience, education and honesty from Sally and her whole amazing team ! (Sally, Marina and Michael alike) I've been a loyal customer for a very long time but they have been a loyal provider to me and my family. The best!!
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August 2023 by A M
Lina is absolutely wonderful! We met her at the Oak Street location when she was covering that day and she was immediately hospitable and very helpful. She helped us select my husband’s dream watch and put it on a wishlist. We were very lucky and surprised that within less than 2 weeks, she called us to let us know the watch had come in! We went to pick it up today from the Highland Park location (we were given the option to transfer it but wanted to see Lina again) and we are thrilled. The service is impeccable, and Lina is very knowledgeable, friendly, and goes above and beyond. All of the staff in both locations have great energy and are very warm. Big bonus that they also love dogs. First and great experience with Razny Jewelers!
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August 2023 by Martha Julia Ramirez
Marina (Razny - Highland Park) was kind, extremely helpful and knowledgeable! We are grateful to have sat down and spoken with her regarding our new chapter/journey. She made our visit extremely comfortable and I am looking forward to future visits!
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August 2023 by Louis Weitkam
My son and I walked into the Gold Coast location during a recent trip to Chicago to look at a few watches . We were assisted by Lina Kim, a sales professional. I can’t say enough about how awesome she was to work with and speak to. What’s even more amazing is the amount of time she spent with us even given we were not from the area and thus based on watch manufacturers restrictions couldn’t sell us a watch or put us on a registry. A lot of places and individuals would have just ignored us given we weren’t a potential sale for them , however this was not the case with Lina as she couldn’t have been more helpful, friendly and knowledgeable about helping us find the right watch that could be hopefully purchased else where. I left wishing I could give my business to her and that location, customer service like that is so very rare these days , it’s absolutely refreshing to see it still exists. Thanks for making our visit so special .
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August 2023 by Mark Larsen
Marina at the Highland Park store was fantastic. She was able to explain all of the features of the Rolex timepieces and helped me to choose a classic design. The attention and the service level were fantastic. I will definitely come back and purchase more timepieces in the future.
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August 2023 by Amanda A.
lina kim was the best today! she really made my visit to the rolex boutique at razny in highland park, il. awesome! she took time addressing my needs and wants and executed them 5 star! i will no longer shop anywhere else for my rolexes or higher end jewelry; razny will be my new location for any of my future purchases all because of lina!
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August 2023 by devon brown
My fiancé and I had a wonderful experience at Razny in Highland Park. We walked in on a Saturday without an appointment and were welcomed right in and seen almost immediately. The selection is extensive and Marina was very thoughtful with her input and patient as we picked out bands. Very happy with our purchase - highly recommend!
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July 2023 by Glenda Genio
Lina and Razny have done magic again!I have never had a better experience with a Rolex AD than with Razny. Lina Kim is the consummate professional who gave me an honest and aggressive expectation on two special orders – a Cartier and Rolex Explorer ii. She delivered ahead of schedule and faster than I thought possible.The whole time the Razny team went beyond expectations of the high end experience one expects from a Rolex AD. True professionals who absolutely love what they do. It feels more like a hobby than a job with them, and you look forward to every trip there.Lina remembered every detail of our conversation, and even my children's names better than I. LOL.Congratulations on the epitome of customer experience. I wish I could hire their whole team for my company.
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July 2023 by Kaz
I finally decided to swing by Razny Jewelers in Highland Park, IL in hopes of securing my first Rolex.From the moment you walk in, to the moment you leave, you receive a truly world class, red-carpet like 5-Star shopping experience!The entire Razny Team is absolutely amazing and I was fortunate enough to work with Katherine.Katherine is kind and extremely knowledgeable. She asked all of the right questions and helped me determine which piece would be best for me.This place is a must for anyone that craves excellent customer service and fine jewelry & watches!!
