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January 2024 by Judith Magel
The staff and veterinarians at Cairo are excellent - caring and responsive to the needs, health, welfare, and comfort of pets and their owners. My dogs have been patients at Cairo for decades. I highly recommend Cairo to pet owners and their pets.
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December 2023 by Jose Mulero
Service is top-notch!
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December 2023 by Patrick Cerny
Dr. Orzyp is the best
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December 2023 by Shelley Jaffe
This has nothing to do with drs at this hospital. I honestly believe that corporations should never be allowed to be in involved in patient or pet care. This is the most expensive place to go for pet care. I went there for years until it just got to expensive. There are plenty of other good vets. to go to that are less expensive. I have been paying out a bill.This was pre-arranged. They have a newer business manager by the name of Deseree who is the most horrible person you will ever meet. Please believe me. She has no customer service skills. The power has gone to her head where she is completely out of control. She hides when clients come in. I have no idea what she looks like. She is the nastiest, meanest, evil person you will ever meet. I compare her to what is going on in the world today. She is just sickening and makes this practice intolerable. She sets the tone for the receptionists to follow. Apparently they do not have a brain and will do whatever she wants them to do no matter how wrong it is. Just like Hitler. I make a payment every month. I go in to the practice to make the payment or I call it in. Apparently she expects the payment to be on the 1st. On the second or third of the month, two days later, you will get harassing phone calls and emails to the point you block them.There is no need for this harassment. This is a power playing game where she gets a high on this. She has severe mental problems that are not addressed and this practice allows this behavior. She will have her employees make these calls and they listen which is astonishing. They dont know the difference between right or wrong. They are her puppets without a brain. If she does not get the payment by the third, she will turn it over to a collection agency. She now sends threading emails. Everyone has charge cards and statements. It is law that you have to be 90 days late before a collection agency gets involved. She does not care and makes up her own rules that suite her. She gets a complete high on this. She is out to ruin you and your credit. As I said, I make a payment every month. It might not be exactly on the 1st but it will be as close as I am able to it. I recently came in to make a payment. You should see all the notes on my acct needlessly to the point that you are so embarrassed that you have to leave. Who does not take money? Only this place. This receptionist was reading the notes and left in front of everybody as I was waiting. It took so long that I left and no payment was made out of embarrassment. I contacted corporate who gave my phone number to the district manager by the name of Joanna. It is now almost two weeks since I originally talked to her. I have made several phone calls to her. If I did not call her tonight, I probably would have heard nothing. She does not get back in a timely manner. Nobody cares at this corporation including this Joanna. She seemed so nice in the beginning and now she is completely different. Her tone was so cold and distant over the phone.I told her this office manger should be fired.and she only wants me to deal and talk to the devil which will never happen. The pressure she put on me to do this was completely wrong. You can not reason with someone who has severe mental problems.What I will do is report this practice to the FDIC, BBB and States Attorneys office along with all social media sites. They do not care about reviews which is obvious. Stay away from this practice. Your life will be made miserable! It is so horrible I can’t stress this enough.
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November 2023 by C Park
We got in quickly and had our options explained very clearly. Good experience!
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October 2023 by Chris Gallagher
Unbelievable experience! I brought two puppies to Dr. Cairo based upon a couple overwhelming referrals and I see why he has such a good reputation!He spent 90 minutes which is way above and beyond the necessary time for a standard checkup to ensure that he answered all of my questions. Finally, Dr. Cairo gave me his personal mobile number to text him if I had any questions... AMAZING!
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July 2023 by Debra P.
We had to let our sweet little cat go last night and Dr. Natalie Smialek was just so kind and made the process as gentle as possible. The entire staff at Cairo was very kind and caring during the process.
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May 2023 by Thomas Archer
They expedited it for me to be completed within the hour. They were so kind, accommodating, and went the extra mile to print out information on the prescription for my kitten.
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May 2023 by Mark Sonken
The caring and friendly staff are all very warm, welcoming and considerate. They were very helpful and proactive with providing great care to our dog and it already made a nice difference.
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April 2023 by Marky Mark
The caring and friendly staff are all very warm, welcoming and considerate. They were very helpful and proactive with providing great care to our dog and it already made a nice difference.
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February 2023 by Jorge Myra
This is an amazing veterinary clinic. The staff is very friendly, the doctors are extremely helpful, and they exhibit care and compassion for their patients at every turn
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January 2023 by Melissa Forman
Dr Levy and her quick thinking, intelligence and most importantly compassion helped saved our dog while we were away on vacation. He encountered an emergency and life threatening situation and she made arrangements for him that actually saved his life. The depth of our gratitude runs so deep. The entire Cairo staff is ALWAYS helpful, kind and caring as well. Nurses, every doctor there, front desk staff. Top notch and truly compassionate. Dr. Levy I have no words for how grateful we are to you. ?❤️
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October 2022 by Michael Metcalf
I am a veterinarian. This is a highly excellent facility (private tour). Highly recommend.
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August 2022 by Combort Oliver
The staff is friendly and scheduling is easy. Our dog is still a little nervous and very excitable when he goes to the vet,
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July 2022 by David Wilson
I'm a veterinary surgeon in the region, and I work with Dr. Steven Cairo both professionally with respect to pet referrals, as well as have served as a surgeon for his own pets. He embodies professionalism, kindness, and compassion. He's an outstanding person to work with. The Chicagoland region is lucky to have a guy like Steve.
