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January 2024 by Jason K.
Alex in pharmacy told me to go around and get back in the drive through line because he didn't want to fill my one prescription which he told me would be ready on the phone. I said I waited for 20 minutes like everyone else and why wouldn't he just fill it. He said I'm not doing that for you and you can just sit there. I asked for a manager and he said there wasn't one. Note there were at least two cars behind me in line and I had not minded at all in waiting my turn but this was stupid. A female that didn't identify herself came and helped me. Once she started helping me I had my meds and was done in less than two minutes literally. I understand customer service is hard but you can't take your c@ap out on a customer. This is why i usually avoid the Highland park Walgreens but the one in Highwood was closed. This store has a history of hiring a-holes in pharmacy. I hope the Highwood one reopens. I hope someone has an intervention with Alex. Good luck if you go there.
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September 2023 by Rob A.
pharmacy could be the worst on the planet....certainly the worst in the area. they never answer the phone, charge more than any competitor and are astoundingly rude and unprofessional.
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August 2023 by Nate M.
I guess this place doesn't like when non American people buy alcoholic drinks. They'll ask for proof of pass port instead. I don't know if it's like this for most stores in general but still I find that shame full
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August 2023 by Karyn M.
I know the pain of waiting in the 45-minute line for the drive-up pharmacy, I've been there too, but this review is about the store. This is a convenient location. It is open 6am - midnight and it has all you need for a quick trip from OTC meds to groceries/snacks and batteries to TP and diapers. There are cards and gift items for last-minute birthday/anniversaries and seasonal items, not to mention open on holidays. So when you need to run out, you know they've got your item here. I've read about the highly unusual staff here (I am a longtime customer) but I didn't see any of them on a recent visit. The staff is friendly and helpful (though short-staffed). I sent over 100 photos to print (photos? I know!) and though no one was at the photo counter when I arrived, I rang the bell and someone came to help me. It took a little time to find my order (not unusual I find this happens) but they did locate it and I was pleased with the results.
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November 2022 by scott c.
This store is regarded as the freak show of walgreens and even other stores make fun of them. The pharmacists never answer the phone and it goes into a voice mail loop. The customer service is non existent as they do not have enough employees to service customers. The people that work there everyone I come across regard them as strange and from another planet Thiis has been an ongoing problem for many years Do not waste your time with these people Go to Highwood Paul and kelly are great or lake forest or roger Williams Avoid this place
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September 2022 by T P.
Everyone here is so nice! People need to be patient with the staff! They're so kind!!
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August 2022 by M S.
The pharmacy people are atrocious. I called in at 6:30pm yesterday to find if my prescription that my doctor submitted electronically at 4:43pm (I was on the phone with him when he submitted it) and was put on hold 12 times. I called in and went into the hold queue. I could hear someone pick up the phone (office noise in the background, sometimes even voices could be heard), and then was put back on hold. I understand they are busy, but 12 times was unacceptable. I was on hold for 37 minutes. When I complained to the person who finally answered, his only explanation (No, I'm sorry you had to hold so long) was they were waiting on other customers. Well, I'm a customer too, but I guess some customers are more worthy of attention than others. Everyone I know is complaining about customer service at Walgreen's pharmacies. Time to find a new pharmacy for me. They obviously don't value me as a customer.
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July 2022 by Melissa B.
Don't be fooled by the pretty ivy growing around the drive thru pharmacy. It will take you at least 20 min but usually more (once it took 45). What a waste of time!
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June 2022 by Fred H.
Phone system is a disaster. You sit on hold forever (I've sat 40 minutes more than once), and then the call is dropped and you have to start all over again. Our doctor has sent in prescriptions multiple times and the pharmacy says they haven't received it, when my doctor has sent me a screenshot showing me that he HAS sent it in. I had been going to the HP Walgreens for many years, and these are somewhat recent developments. Please get back your former staff.
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June 2022 by Jodell K.
Received email and voicemail that prescription was ready. When I went to pick it up first they said they didn't receive refill from the doctor. When shown the email they said the prescription was put back- less than 24 hours after notice it was filled. They then claimed it "expired" again 72 hours after it was submitted. They are so incompetent they can't even get offer a cogent explanation when they screw up
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March 2022 by sage markgraf
Disappointed from waiting 30 min for a flu shot appointment in the afternoon. The pharmacy line never moved. The Highwood location was completely empty.
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February 2022 by Marc Z.
DO NOT get your prescriptions here. Just sat in drive up lane for 15 minutes and there was only 1 car in front of me. This place is the worst.
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January 2022 by Hermione G.
I would give 0 stars if I could, but that's not an option unfortunately. The staffing levels at this pharmacy are horrendous (this has been going on long before COVID, but it's only gotten worse). It's almost impossible to get through the pharmacy line in under 30 minutes, even if there are only 2 people in front of you. There is only ever 1 person running the counter, and no matter how long the line gets, they will never call for reinforcements, even if there are multiple other people working in the pharmacy at the time who could easily jump in to help customers. I stood in line for close to 30 minutes yesterday. There were only 3 people ahead of me in line. The person behind me in line got so agitated about the wait that he kept going up to the counter to get anyone else's attention (he never managed to), all the while angrily storming around with his mask half off his face and making no effort to social distance. Come to find out, he's currently ill with COVID, and got very agitated and offended when the other people in the line tried to distance themselves from him. It was not a safe environment to be stuck in line with that person. At no point in time did anyone working the pharmacy take any notice of what was happening in the (now very long line). I would avoid this place at all costs. And rest assured, if you don't have COVID before you go in, you'll certainly catch it in line at the pharmacy, like I'm sure I did.
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January 2022 by Thomas W.
Pharmacy is the worst. Prescriptions never ready even after receiving a message stating that they are ready for pickup. Some medications not in stock. Ceo of Walgreens stated to CNN that N95 masks were in stores starting today, not this stores. Long lines at checkout. Overall it is probably a better choice to change your Pharmacy location.
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December 2021 by Ben K.
This is the most incompetently managed pharmacy I have EVER encountered. It takes four people to register one person for a vaccine. The lines are always atrocious and communication is not a skill they try to hire.
