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January 2024 by Jason K.
Alex in pharmacy told me to go around and get back in the drive through line because he didn't want to fill my one prescription which he told me would be ready on the phone. I said I waited for 20 minutes like everyone else and why wouldn't he just fill it. He said I'm not doing that for you and you can just sit there. I asked for a manager and he said there wasn't one. Note there were at least two cars behind me in line and I had not minded at all in waiting my turn but this was stupid. A female that didn't identify herself came and helped me. Once she started helping me I had my meds and was done in less than two minutes literally. I understand customer service is hard but you can't take your c@ap out on a customer. This is why i usually avoid the Highland park Walgreens but the one in Highwood was closed. This store has a history of hiring a-holes in pharmacy. I hope the Highwood one reopens. I hope someone has an intervention with Alex. Good luck if you go there.
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December 2023 by John Linden
Staff is rude and disrespectful.
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September 2023 by Amada Schick
Doctors office, hold for over an hour. Ridiculous. Your better off leaving a voice mail!
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September 2023 by Rob A.
pharmacy could be the worst on the planet....certainly the worst in the area. they never answer the phone, charge more than any competitor and are astoundingly rude and unprofessional.
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August 2023 by Nate M.
I guess this place doesn't like when non American people buy alcoholic drinks. They'll ask for proof of pass port instead. I don't know if it's like this for most stores in general but still I find that shame full
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August 2023 by Karyn M.
I know the pain of waiting in the 45-minute line for the drive-up pharmacy, I've been there too, but this review is about the store. This is a convenient location. It is open 6am - midnight and it has all you need for a quick trip from OTC meds to groceries/snacks and batteries to TP and diapers. There are cards and gift items for last-minute birthday/anniversaries and seasonal items, not to mention open on holidays. So when you need to run out, you know they've got your item here. I've read about the highly unusual staff here (I am a longtime customer) but I didn't see any of them on a recent visit. The staff is friendly and helpful (though short-staffed). I sent over 100 photos to print (photos? I know!) and though no one was at the photo counter when I arrived, I rang the bell and someone came to help me. It took a little time to find my order (not unusual I find this happens) but they did locate it and I was pleased with the results.
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July 2023 by Vianka Sanchez
Great place, I’m not sure what the other customers were on but very fast and knowledgeable technicians, especially that one worker Tom.
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July 2023 by CM Financial Corporation
Wait times are ridiculous. If there is no one in the line you will wait several minutes to be waited on. If there are more than 2 people in line, it is a 45 minute wait. Intolerable. Switching to CVS.
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May 2023 by E Porfirio
Got hung up on twice while waiting on the phone for a total of 40 minutes. Find somewhere else to get your prescriptions filled.
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February 2023 by James O'Donnell
I must say this store is pretty disappointing for Highland Park. The store is very unclean and unsanitary . The coolers don't work and items are warm. When asking a Walgreens member about their coolers not working. you get a snotty sarcastic response, very unprofessional. The amount of money you pay to live in downtown Highland Park Area and this is what type of store people have to deal with for our medications or items we need. Very very sad management!
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February 2023 by Max Ellithorpe
Unreliable if you need a prescription filled in a time sensitive manner.
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January 2023 by Anthony miniscalco
This is without question the worst Walgreens Pharmacy I have ever been too. They give ZERO cares regarding personal privacy and overall customer satisfaction.I waited 47 minutes in the drive thru, took a flu test, waited three hours and never received my results. I ended up calling them and they said " they ran out of testing supplies". Couldn't even call me and let me know.Comically bad.
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January 2023 by Phoenix
0stars. They're very rude. The technicians can care less about your medication needs. They see a computer screen that tells them problems and they leave it there until it arises that you need your medication, then is when they tell you when there are problems rendering you either with nothing or having to go elsewhere after you've waited.I have never ever in my life had a worse experience with walgreens pharmacy as I have with this one for the 20+ years I give walgreens my business. And forget it if you need updates on when your medications will be ready or if they go out of stock and you're not told about any issues regarding insurance or stock.You'd think that they'd be a little more professional and courteous as they work in an environment that revolves around medication and pharmaceuticals. The staff hangup on calls when you call they put u on hold right away and if you do manage to speak to a technician, false information is given more than not. It's sad really. It doesn't cost much to put a smile on your face and at least care about your job handling patient's medication rather than just clock in and clock out.
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December 2022 by Dayna Mombach
Worst Walgreens ever. The staff could care less that you are waiting especially in the pharmacy area. Even though this is the most convenient location for us, we have begun going out it of our way to get better service. Really hope you figure this out.
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November 2022 by m b
Go to this Walgreens pharmacy if you want them to give you pills they dropped on the floor (outside of the bottle) and if you don’t want your GoodRx coupon code honored even though the employee started to say the coupon code price (cheaper) and then corrected themself to what they’re actually billing you.