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February 2024 by Lynn C.
First encounters are everything. The first agent needs more customer service training. She then dumped me off to someone, who was much more pleasant. Thank goodness. Customer service is everything FedEx leaders.
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February 2024 by Gladis Bridges
They could not return to AT&T, the Technician told me they had an account, so return, they said I need a ticket from AT&T
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February 2024 by Latoya Liddell
This is one of the worst fedex spots to get a package delivered from. Because they will say try to deliver knowing they never try to deliver your package. It's the fourth time this has happened to me. I'll be waiting on a package all day. And they'll tell me no one was there to receive the package. Just deliver people package when you suppose to people don't have time to be waiting around for the package all day. Just for you to lie and say you tried to deliver knowing you never try to deliver the package!!!!!!
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February 2024 by Abby Castillo
The package which requires signature was supposed to be delivered on Tuesday. I called 3 times and explained that I don't get home until 5pm. They told me they would have it delivered after 5pm. Next thing, I see the package is out for delivery in the morning whic caused my package to be delayed. I paid out of pocket to get the package delivered between 4-6pm on Friday. The driver was past that time and didn't even bother to ring the door on an apartment building.Worst service ever. I'm not sure how FedEx is still on business. UPS is always #1
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February 2024 by Oscar Torres
The quickest stop to drop off and pick up packages!I love this location as it is super easily accessible. They have plenty of parking.You can do all services there, and being one of the main shipping centers they take next day shipping till 8:30pm.The staff is super friendly and their service is great.I have never had an issue in this location.
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February 2024 by Jasmine Shahbaz
Terrible service, horrible customer service very rude and inconsiderate. As I can see this particular location has so many complaints and apparently nothing is being done about it, if I had a choice to decide who delivers my packages it definitely wouldn't be FedEx that's for sure!!
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January 2024 by Cihan Kizilarmut
Once again FedEx delivery drivers are lazy and failed. Left a note with my tracking number ,my name and signature under my mail box. And they take it back.
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January 2024 by Peter Ballin
Didn’t ring doorbell or leave notice
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January 2024 by Jerome Brown
Too far,why couldn't they have arranged my package to be picked up at location close to my address? I tried to do this and the package was still delivered to my address.I spoke with customer service and this problem still was not resolved.No one on their end took the time to read the updated delivery instructions.A.I. has no common sense.
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December 2023 by Belgica Martinez
Their drivers must drive around without getting out of their vehicle just to get paid for the day. I’ve been expecting a package since yesterday and since then they have attempted to deliver my package THREE times. Every single time they say I’m unavailable. Mind you I’m at home all day, every day on maternity leave. I also have a RING doorbell and no one has rang my doorbell! I checked the times they have said they attempted to deliver and there is no FedEx vehicle anywhere to be found. I even called FedEx and told them if there was a problem to please call me and I will gladly come outside. This is ridiculous. Whichever driver is coming to my location from Hillside is playing FedEx. They’re not delivering on purpose!
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December 2023 by Aditi Sharma
Terrible service. Please fire your driver. They left a note saying we missed it so i stayed home the other day waiting for the bell to ring. They did not even bother to ring the bell. Just said no one to accept packages. So unfair and unprofessional. Why even bother to deliver if i have to go puck up in the end. Please change your driver.
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December 2023 by Robert Yao
This place has a lot of 1 star reviews. Not sure how this place is still in operation. Someone sent us a package paying overnight priority to our business. They delivered it to "a residence" and the picture of the mailbox isn't even ours and doesn't even look like any mailbox of houses in the area. Everywhere you look they have a ton of 1 stars. Close this place down or hire more competent drivers!
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December 2023 by Enrique Gonzalez Jr
Bad Service. I was Expecting a Package N The DRIVER Didnt Even Try To Ring The Doorbell or Even Knock on The Door. I Requested Next Day Delivery N Again Nothing. This Time The DRIVER Claim To Delivered The Package But My Cameras Say Otherwise. THE DRIVERS NEED TO BE HELD ACCOUNTABLE FOR THIS BEHAVIOR. VERY BAD SERVICE STAY AWAY FROM FEDEX. GO SOME WHERE ELSE BEFORE YOU GET ROB BY THESE CROOCKS
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December 2023 by Ma Pro
The delivery people in my area do not make delivery attempts at all. I literally saw the driver stop the truck go to the back, then got back in the driver seat to drive off. Meanwhile I got an email stating their was a deliver attempt. This was in September and I had to get in my car and chase the driver down to confront this lazy dude. Which lead to him lying that "no one was home" I told him I wfh to shut him up. Now months later fed ex again leaves a slip saying they "attempted a delivery" I called the 1800 number to inform them what happened last time and that the site informed me to go to this location to pick the package. The agent after listening about the situation, stated that she would inform the site manager about what happened. Why is it that we have to do extra steps to get Fed Ex, to get their drivers to do their job or even go to this BFE site to get our packages?
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October 2023 by Mike Wasielewski Jr
Stayed home from work just to watch the truck drive past my house and then received a notification saying that nobody was home. I looked in mirror to see if I really was home and confirmed that yes I was.Update: The more they help the worse it gets so I’m trying reverse psychology and told them I don’t want the package. I’m out of options
