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March 2024 by Rachel Moore
this place is the stufffff!
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March 2024 by fsvinnie 22
Extremely rude employees in the store.
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February 2024 by Gag Reel Movie News
Called 3 other GameStop’s and they answered the phone, called this location 4 times and no answer. Awful customer service.
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January 2024 by Alejandra Sotelo
So i bought a xbox live gift card on the 20th .it was a christmas present.come christmas it was opened and they tried to use it said the card had not been activated.we call gamestop they tell us to reach out to 1800 4my xbox that they couldnt help us.we call microsoft 1800 4my xbox they tell us that gamestop has to resolve our issue since we purchased the card through them and not microsoft.We call gamestop back they tell us its not a problem they can resolve that microsoft has to issue us a new code.we call microsoft back they explain the same thing.At this point im tired of the back and forth and lack of help from gamestop so i go in.we talk to katrina she tells us to call the 1800 4my xbox.we yet again explain the back and forth .she proceeds to call ken the district manager who again cannot help us tells us to call the 800 number on the receipt and tells us that they can offer us 50 percent off a card and they cant help us.FRUSTRATING.so we call the number were on hold for 30 mins the person hangs up.we call yet AGAIN this guy tells us the store has a internal help desk number thats suppose to assist them in these kind of situations.WE GO BACK AGAIN and they tell us their system is down theres nothing that can be done .We ask if we can get help at another store with this situation they tell us yes.HOW CAN A MANAGER AND DISTRICT MANAGER HAVE NO CLUE HOW TO HELP A CUSTOMER????IF YOU NEED HELP WITH A CARD NOT BEING ACTIVATED CALL YOUR INTERNAL HELP DESK AND THEY WILL FIX THE ISSUE IN 5 MINUTES!We ended up going to the gamestop on diversy address 6451 w diversy g9 chicago .Jamal called the internal store number and fixed our issue within 5 MINUTES!Management is a freaken trainwreck at hillside.go to the gamestop on diversy if you need helpJamal will have your issue resolved within minutes .The most frustrating part is knowing that katrina the manager and the district manager ken had no clue what to do and their only solution is waste more money on a card that might also not work.IF ANYONE HAS ANY ISSUES WITH A GIFT CARD THE STORE NEEDS TO CALL THEIR INTERNAL HELP DESK.ITS NOT HARD AND THE PROBLEM IS SOLVED IN MINUTES!
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November 2023 by Sleepy2o12
The guy with the ear rings his always rude always has a attitude…. For no reason. Especially now that his on tik tok
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July 2023 by Drew M
The store is always bare minimum and the two male employees here are very rude. They never help the make it seem likes it’s a problem you came to the store.
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July 2023 by a
Worst customer service ever
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December 2022 by Jason Finneran
Avoid this one. Ran my card and saw the charge go through on my bank app. They refused and said it didn't go through. Showed them the phone. Was promised that charge would "just fall off around midnight" it did not. Almost a month later I am still having to work with my bank and gamestop corporate to resolve. Still out $80. Paying for stuff twice kind of sucks.
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November 2022 by William Mitchell
Worse customer service ever! I purchased a video game on the website through a 3rd party for delivery. I went on the site to see if I could pick it up at a store close to me, and it said yes in the website. So I call game stop customer service gave them all my info they don’t have anything in the system I’m like I was on hold for 30 minutes and she the rep told me to go to the closest store near with me ID and pick it up. Get to the store they don’t have anything on there system that’s impossible! The guy at the store told he can’t even tell me what store is is even shipping it !! If it’s not out for delivery I could still pick it up at a store it states one the website this as well. Nobody in the store tried to help me at all resolve problem at all they kept giving me the run around. And toll free number customer service gave me wrong info and drove 20 minutes to a store that she told to me to go to for nothing because of her lack of knowledge of not knowing her job will never go back to this store ever again l!! Never solved my problem, never escalated the issue at all!! You guys are the worse!!!
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September 2022 by Two Good
Nice customer service
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August 2022 by John Vitas
Friendly staff, good product selection
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June 2022 by Merrick Reader
Great customer service
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April 2022 by John V
Friendly staff, good product selection
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February 2022 by Alexander Najera
Nice staff and had good items in stock
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January 2022 by Andre maxima
Long check out process.
