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March 2024 by M Lamothe
Friendly, helpful, professional
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February 2024 by Bob Gregory
The people are very friendly and efficient.
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February 2024 by Mikah Mercari
It's heartbreaking to see how such amazing, patient, and kind staff have to deal with such unbelievably hot headed customers. Most of the time there's only ever one or two of them taking on so much. All of them deserve whatever bonuses ups has to offer!!!
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December 2023 by R Racasi
This UPS Store should be awarded with the absolute best customer service award!! The young lady is such a pleasure to talk to every time I get serviced by her.. She always greet you with a smile and always delivers excellent quality service! The other men are also so very pleasant! I just want to share this positive review! Keep up the good work! My favorite location to drop off my packages! Thank you for making a big difference in my customer service experience! You matter!
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December 2023 by R Shrader
I visit a variety of UPS stores on a regular basis and this one is far and away the best! It is very well managed and staffed with knowledgeable, friendly and service oriented people. I drive past most of the surrounding UPS stores to do business with this one.
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October 2023 by frank wisinski
high cost; also showed my AARP card but did not get any discount although the AARP web site says there is a 5% discount.
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October 2023 by Mary Circelli
Extremally courteous and helpful staff at this location.
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August 2023 by Shabana Baig
Easy accessible parking right out side the door. It was not busy when i went so it was super quick. Place was clean. I had no issues with service.
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April 2023 by Hossein Ataei
Professional and friendly staff. fast and easy to work with.
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November 2022 by Kip Ashbourne
Lazy person behind counter tells me we don't do what I have had done 2xs in the last year. Another ups encounter that makes me pray for their companies complete and utter collapse done with their bs. please go out of business do the world a favor
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July 2022 by AlaKa Glam
This store is the absolute worst. I shipped a very expensive item for. This location. It arrived damage. I contacted UPS corporate to file a claim for insurance. I was told that the check would go to the sender (which was me).I was then contacted by Carrie, who claimed that she was a manger at the Tylersville UPS store. She said that I shouldn’t have started the claim with UPS corporate rather I should have contacted the store directly. She asked for more pictures and receipts from my purchase. She said that I had more than enough insurance to cover the replacement piece that I had to purchase. Carrie told me that She said That I could expect my check in 7-10 business days. Then she said the opposite of what corporate said, she said that UPS would send it to the store first(why?) , then the would mail it to me. After waiting 14 business days I still had not received my check. I called back to the Tylersville UPS store. This time I spoke with Andrew who claimed that he was the manager and not Carrie. He had not been informed of a claim but assured me that Carrie had filed it. He said that I probably had not received my check because UPS had sent it via USPS, and USPS was running behind. I told him that it had been a month , they aren’t that far behind. He told me to just wait. I waited another 10 business days and spoke with Andrew again he said that it shows that he sent the check. I asked him for the check number and to trace the envelope since I still have not received it. He said that he couldn’t and I should just wait a few more days, he would check with the operations manager and call me back. I had to call Andrew back. Now 2 months laterAndrew’s story has changed he says that a claim was never filed. How when UPS corporate sent an email saying that they issued a check on 4/26? Andrew then blamed me. He said that I shouldn’t have started the initialclaim with UPS corporate, I should have called the store directly. I asked how much longer should I expect. He rudely replied “Like I said, I submitted the claim.” My patience had run out. I asked to speak to his manager. He said that I couldn’t. I asked for her name. He said that he couldn’t tell me her name. I told him that he could. He then said that he was uncomfortable with giving me her name, but he would have her call me. Just like all of the other times he was supposed to call and follow up with me. Be ware using this location! This is beyond poor management. This is bordering on fraudulent. I paid for insurance. Allegedly a check was issued but I never received it and cannot get any answers.
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June 2022 by Addie Jones
Great service…always willing to help if needed. Thanks.
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June 2022 by rigby
asked the guy to package my computer monitors for me for my move, he was super personable, the monitors came out fine, and i got an among us. didnt catch his name but i think im in love with him
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April 2022 by Tyler C
Most of the time this place is ok. Customer service isn't usually the strong suit but I rarely have a problem here. It's definitely annoying to make a special trip there only to show up to a sign that says back in an hour during standard open hours..It's understandable to step away but at least do it at a consistent time if needed.
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March 2022 by Honest P.
do not come here!!! came here for their printing service and was met with very bad customer service. they never gave me my copies and didnt give me a refund. i had to go to my bank to dispute the charge because they never gave me my copies! they didnt even try to help me out
