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January 2024 by Bridget A.
being in this hospital was the worst experience of my entire life. they overmedicated me and didn't listen to me at all. they also claimed I didn't have insurance (a lie). literally felt like I was in a prison. dont ever send someone here
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November 2023 by Pita NSerna
this is a horrible place to send anyone or to transfer anyone, my family member is in there in which she never gave consent or let her family members give consent to send her there the only reason they sent her there was because of insurance very pathetic, she has been there for days and still no medication giving to her, as in any physcward you are supposed get the help you need and the medication everyday, horrible food and making her worse she’s not crazy as the people who are in their with her, please help and please don’t ever send you’re loved ones there
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August 2023 by RowKeena Ellis
It was terrible. I'm still trying to undo the damage of being hospitalized on top of the trauma I already experienced. Madden is nothing but medicated babysitting at best. I needed help. That was the reason that I was admitted because I needed help. This is not the place where you will find it. Actually, I learned everything else but how to deal with my trauma. I learned how to play poker, gin rummy, four corners, make hooch from fermented pineapples and ketchup.. Hell, I learned to cook crack. What I did not learn was how to cope. I saw the psychiatrist twice. Once when I came in during a panel so he could prescribe drugs and finally to be released. I saw my social worker three times. The only way I got to see her a third time is because I almost got into a fight. Some of the workers are angels. They were extremely kind and understanding. The others were not. They were dismissive, had nasty attitudes, and were rude. I'd think a mental hospital is where people needed kindness and compassion most. I understand if patients approached them with a terrible disposition but that's how a few of the workers greeted you. Nasty. Patients are in there for a reason. Workers chose to be employees. There's a difference. I saw a man restrained like 12 Years a Slave on one hand; and I witnessed another woman commit acts of violence twice against another young man. She was allowed to say, "I'll k i l l you," four times. I was baffled how mental patients were allowed to say they would k i l l someone and were able to walk about freely afterwards.I know if she were to threaten staff in the same manner it would not be taken lightly but she could threaten and attack other patients with no real consequence. The second altercation I witnessed with the lady is when I had enough and decided to defend the young man. That's how I got to see my therapist a 3rd time. As a patient, you will be lost if you have no one on the outside advocating for you. The only reason I got out as quickly as I did because I have a supportive family and friends. The food is terrible. You have milk with every meal but there's no water served. We have a fountain with mouthwash cups, but they tell you to remain hydrated. laughable. We ran out of laundry detergent. Where are tax paying dollars going? I only got to go outside once because I advocated for myself. Thank God. Flipside, Justin, bless his heart- I liked him, read to us about how sunshine is helpful in our healing. It's a joke. If you have another option, please send the person you love there. Otherwise, you will be spending time trying to unpack the damage of being institutionalized plus whatever else they're going through. There were a few rock stars- Jill, Ms. Williams, And Justin. Ronnie the nurse always smiled. Ms. Owenetta is a security guard who radiates. Ms. Bella, Ms. Vivian, the young man who coaches, and others who made my stay less painful by kindness. The others were lackluster and lacked warmth. Good luck finding good health care in this country if you can't afford it. It will let you down. Worse, it might damage you more.
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August 2023 by Denise Wright
This facility is trash all they won't is a body there so they can get paid they don't care about these patient at all
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July 2023 by Tammy Paisley
I am giving a two star rating solely based on Profecto's, the head nurse's, attitude. Raising his voice, curt rude and sarcastic answers, dismissive, and just very unpleasant. If this is how the head nurse feels comfortable to act, I shudder to think how he runs his floor. God help you if I find out my sister is being mistreated. I have a candle and some herbs just for you. ?
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July 2023 by Wesley Alford (United States Attorney)
Power of Attorney Wesley M AlfordIRS tax returns and / or exempt we have to pay for the debt in your business and automobile mileage tax and stay blessed. Are you going to accept me and look up for IRS Power of Attorney
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July 2023 by olivia moorhouse
I will have nightmares about this place for the rest of my life. Some of the staff was great though.
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June 2023 by Wesley M Alford (US Government Owner)
Power of Attorney Wesley M AlfordIRS tax returns and / or exempt we have to pay for the debt in your business and automobile mileage tax and stay blessed. Are you going to accept me and look up for IRS Power of Attorney
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May 2023 by Alexa Lautenschlager
Years later, I still have heart palpaltations and nightmares thinking about this place. I am shocked it hasn't been investigated or condemned. I wouldn't want my worst enemy in this "facility."
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February 2023 by Kayforlife ..
if I could give 0 stars I would. PLEASE READ THIS BEFORE YOU THINK ABOUT SENDING SOMEONE THERE. i am 20 years old and this was the most dehumanizing and traumatizing experience i've had in my entire life. i was in pavilion 8. I almost pity the workers, but I can't because of the power trip most of them were on. that's a choice. food is inedible. I went 3 days only having a piece of stale bread. the other patients in there would give me their bread (which was the best part of the meal most days) because they knew I was not eating the disgusting and expired slop they served and that the facility would keep me in there longer because I wasn't eating. they have 3 rooms for women yet I can't even count how many there are for men. one of the rooms is no bigger than 10 steps across and 4 steps wide yet they had 4 women crammed in. despite there being a cleaner in my unit almost everyday, the living conditions were dirty and unsafe. nobody is there to help you. nobody is there to make your time any easier. the longer they keep you, the more money they make. emotional breakdowns and resistance to therapy and medications are looked down upon, and if you don't obey you will be kept in there longer. they can find ANY reason to keep you. I had to have my breakdowns in the bathroom in fear of not being let out of that place. they literally told me "you're upsetting other people and we can't have that" when I cried in the main room. I was not offered comfort or care one time, despite there being at least two behavior techs in the unit at all times. there's scheduled courtyard time in the daily schedule, but if the employees don't want to stand in the cold (with their coats, hats, gloves, etc) for all of 10 minutes you don't get taken out. I didn't touch grass or experience nature for 7 days. it's crazy because nature is proven to improve people's mental health and outlooks on life! there is no privacy, except in the freezing cold/molding showers. they denied me visitors because I didn't schedule soon enough, even though I let my social worker know 24 hours before visiting time (AS THE RULES SAY...) I don't know how this facility is still in business, and I can't understand why anybody who works there doesn't push for change. the social workers are f****** awful. they know they have the power. they use it against you. in my week long stay, I probably spent 10 minutes total with the psychiatrist. I received threats against my well-being from other patients, I was yelled at, verbally abused, berated, and felt physically and mentally unsafe my entire time there. they treated me like I was a wild animal. madden was a prison without the criminals. two of the people I talked to in there were literally put there because they got too drunk in public, and the police took them to the hospital which sent them to madden. what the actual f**** I was there for suicidal ideations, and that place crushed any spirit I had left. I have genuine ptsd, and new long term trust issues with the mental health system because of that experience. as someone who has been in many inpatient programs, tons of therapy, and multiple hospitalizations I have never in my life experienced what I experienced at madden. someone needs to shut this place down. i'm not religious, but I frequently pray for the people who are in there currently. nobody deserves to be treated like that, nobody deserves to endure something like that, and nobody comes out of there feeling like a person. there's no picture of that place online for a reason.
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February 2023 by Josh Haver
Staff is generally more concerned with control than care. The only person I saw medically was not authorized to write prescriptions or diagnosis. I was done by consensus of people I never even saw. When given my records they determined the meds that had worked for 9 years were incorrect. I was literally there for lack of access to meds. We're not talking about controlled stuff that gets you high or something. Just a low dose mood stabilizer and antidepressant that are known by the medical community to be low risk. I finally found assistance elsewhere. Now it's going to take over a month to get my records transferred so I can begin my actual care. They haven't helped, they've made it worse.
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January 2023 by Elizabeth Moreno
I was there in 2016 and I'm still traumatized from my stay. The staff is rude, extremely difficult to speak to your care team, and I believe I've been miss diagnosed. I was never given a test to determine my mental health. The moment I said my mom was diagnosed with bipolar, I was branded with bipolar, again, never was I given the test for myself. Experiencing this made it hard for me to get treatment at other facilities. The state of IL do not care about their patients.
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December 2022 by Stephan Z.
Do not go here here, the medication they gave me chemically castrated me and made my life worse. They were horrible doctor's and nurses. They surrounded me with security and would give me a shot that would make the right side of my body shake, several times. This place needs to be shut down. F*** this place. F*** my parents for lying and saying I wasn't taking my medication when I was, f*** the doctors for believing them, and f*** the security guards and nurses that made me take that s*** even when I begged and told them about the harm it does. There's a special place in hell for people like ya'll.
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November 2022 by Sameera Khan
Dr. Nasib , Dr. Jennings and social worker Aisha Smart is very helpful. My brother got right treatment in short amount of time. He is back to normal now.
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September 2022 by Chris DiFiore
Dr Scott was great, the best Physician I’ve ever met in my life , the rest of the staff not so much.. I couldn’t sleep without aid for the first week. Food was mediocre on the best of days , entertainment was minimal. Staff was damn near oblivious at all times , neglected violence actual needs ect. Security was timid.I’m grateful for the help I received , just would have preferred better communication with my family. It shouldn’t feel like solitary confinement, when you’re trying to get help.
