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December 2023 by JOSEPH DICARO
Hello Wintrust. I want to share my experience today, 12/14, that I had at the Hinsdale Bank in Hinsdale, Illinois. I needed to get a new corporation off the ground and needed to open up a new business checking. The lady in the service department greeted me immediately and sat me down and proceeded to handle everything I needed to get it off the ground. She was very thorough and very clear on every aspect. I was in there possible 60-70 minutes and it seemed like 5. I was so relaxed throughout thanks to the young lady. When I brought the paperwork to my accountant after he was amazed how fast and and precise the folder was set up for me. Before I left I asked the young lady if it was rude if I asked her her age. She politely smiled and said “I’m 23”. Myself being 62 I was in total disbelief how professional and well seasoned she was. The last thing I said to her was please do me one last favor and she said sure. I said please go home and tell your parents what a wonderful job they did with their daughter. Thank you Alma. I look forward to doing business referrals in your direction.
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December 2023 by Colleen Kelley
Fabulous experience at the Hinsdale Bank & Trust!!!I actually had a real person to talk to who took the time to talk to me and find out what my needs were. Eye contact, very knowledgeable about all the banks offerings. Thank youAntonio!!!!!
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December 2023 by Ronald
Anitra in the Hinsdale office did a great job in getting my accounts set up appropriately and was very thorough in her work.Keep up the great service.
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September 2023 by Ronald Brown
Wintrust is the absolute worse bank there is. It’s so hard to do almost any and everything regarding banking here, without having to come all the way to your primary bank. Their banking practices are extremely outdated and poor quality at best.
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March 2023 by Steven Hoffman
Friendly and helpful people who know their products who will inform you but not ram it down your throat. Jessica is great. She is the only one I have worked with but sitting there and hearing rest they all seem to be great.
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September 2022 by Admin
Worthless doesn’t come close to describing the incompetence at this bank. Avoid. Also, avoid Antonio Spizzirri.
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September 2022 by Lily O.
Used to be the BEST banking experience ever. Now that it's corporate, it's the WORST. Worse than the big banks even. At least for small business. They make their problems your problems. They change systems, institute new charges, etc. and don't even bother to notify you. Then surprise! You get charged new fees. And you can't get into the online system. Hours and hours and hours and hours trying to get basic information and/or fix small problems that never should have happened if they had notified customers properly of changes. 2-5 days to get into your account because they changed their system. Literally takes days to get something fixed that was their fault to begin with. Keep getting passed around from department to department. No one can see you through. LOTS of time on hold. Arrogant banker at Hinsdale. (Laughable that this review got a response within an hour or so when I've already provided tons of feedback to them directly and no one cared, responded, answered the phone, fixed the problem, etc.. So don't believe their marketing copy.)Not a random event. My husband has had the same issues for his accounts.
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July 2022 by William Kemp
great app, just josing
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July 2022 by kate schmelka
Their Zelle STINKS, and this is how I like to do a lot of my banking. Always declining transactions, have to call their hotline often to get things cleared up, DEFINITELY not a smooth process. The people are nice they get two stars. Thinking of going to Chase.
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June 2021 by Miodrag Stojiljkovic
Terrible customer service,the worst ever... 0 stars
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June 2021 by Audrey O.
This is for Irene! I've talked to her twice on the phone and had the best conversations. She's been so great - super helpful and personable! Thank you :-)
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April 2021 by Andrew T
I've been a customer since they opened. I couldn't be happier with the people and the service they have provided me and my family!
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April 2021 by James Peteterson
Great place to bank.. this is just what you want. Small town bank with large bank acces. They know you when you walk in the door and are always very helpful.
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July 2020 by Samuel J Girgis
Outstanding personalized service. That go above and beyond, every time.That were amazingly helpful with the PPP loan. Great to have a local bank, with a family like atmosphere, in an era where it is common to see the opposite.Highly recommended.
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July 2020 by Leif Lockhart
Absolutely awful customer service. Awful app.