Mr Ace is a locally owned and operated Ace Hardware store that is part of the community and committed to being "the Helpful Place." The store offers personal service, quality products, and a convenient shopping experience from local experts. Reviews consistently highlight the helpful, polite, knowledgeable, and accommodating staff. Employees are described as going above and beyond to assist customers, providing world-class customer service and resolving issues quickly. The service is noted as amazing, good, and extra helpful, with staff allowing returns even after closing time and patiently helping customers find specific items. Customers appreciate the friendly greetings and the staff's respectful approach, not being overly intrusive but ready to help when asked. The store generally has a good selection, and the website is useful for locating products, which are reliably in stock. The place also has a distinctive smell of popcorn. However, some customers note that the organization of certain items, like nails, can be confusing or limited compared to the extensive screw selection, requiring staff assistance to find suitable alternatives. Despite this, the overall experience is superior, living up to the slogan of being the place with the helpful hardware folks. The store's atmosphere and the staff's genuine desire to ensure customers leave happy are frequently praised.
Just wanted to say a huge thanks to Jose, he helped me out a bunch in store this past Friday and I appreciate his Customer Service and judgement.
January 2025
Claudia was amazing and helpful. Junior helper was good too, but I don't remember his name. And the place smells like popcorn!
August 2024
8/20245* Good service here.
10/2020 5* Have not been in this store for quite a while. Found what I needed. Used the website to locate the product in the right store and sure enough it was there. That was awesome. People here were extra helpful.
