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March 2024 by Marco Polo
I like this hotel to an extent the WiFi is ridiculous I was on the 5th floor and just couldn’t use the WiFi that was crazy. The bed is horrible and I mean trash. But you do get to woke up and right beside front desk is a Starbucks.
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March 2024 by Gary Pearson
Kitchen needs to assure the breakfast buffet items are hot. Cold eggs and potatoes aren't appealing.
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February 2024 by Jennifer Mussman
Old, needs updating. Bed was slanted, carpet looked overly worn and discolored. I usually enjoy Marriott’s but this one was a total buzz kill for our first night out after having twins.It felt like I was in The Shining.
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February 2024 by Chuck Rayman
I found my experience at Marriott to be somewhat lacking. The ice machine on my floor was out of order, there were no microwaves in the room due to Covid-related removals, and the rooms felt outdated. On a positive note, the staff members were friendly and pleasant. Great location! I would rate it three stars out of five.
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January 2024 by Ashley Marie
Service is incredibly lovely, morning shift especially Gigi she is so sweet and kind 6 star rating!
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January 2024 by Joe Platz
Reasonable rooms, but pretty sparse overall. Minimal room cleaning, no free Wi-Fi, no EV charging, pool
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January 2024 by Mike Pryor
Hotel that shows it's age. Wallpaper is peeling, high traffic areas show noticeable wear. TV picture was so bad that when I mentioned it they said they knew but weren't able to do anything about it. Gave 3 stars because it was only $90 but I will pick another option when I am in the area.
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January 2024 by J Byrne
Excellent staff. Clean Marriott with reasonable
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December 2023 by Tasha Poduska
I live in Marriotts, but not this one. It's freezing cold in Chicago and you get a large beach towel as a blanket on your bed, it doesn't evening cover the whole bed. I asked for another blanket and got another beach towel, so I had to fold things on top of each other to stay warm or get up all night and adjust the heat. The breakfast was awful. I found a Renaissance near by for my next visit to this area.
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December 2023 by Bill McKee
Service is poor. Staff is indifferent at best. Good location with lots of retail nearby. Room is largely old school marriott which is fine. Bathroom is updated. There are plenty of outlets/USBs for charging your devices. Lobby is showing a lot of wear. I didn’t get housekeeping the first night. Requested it specifically for next night. Still no housekeeping. No effort was made to make up for this when I brought it up to the front desk afterwards. I’ve only stayed a couple of thousand nights in Marriott properties. The management of this one is failing.
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December 2023 by William Ferrari
Great place to stay. Rooms large clean and up to date. Reasonable rates. Catered food was excellent.
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November 2023 by Josh Nicholas
Cherry was very kind and professional. ?
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November 2023 by Kevin Ball
Nice hotel. Clean and well maintained. Housekeeping needs to pay attention to putting supplies in the bathroom. Restaurant and front desk staff are excellent. Need to ask for sponge pillows, just feather pillows
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November 2023 by Violet Z.
Everyone was excellent and my stay there with my family great.Rooms: Everything was great.Walkability: GreatFood & drinks: Awesome
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November 2023 by M F
This review is actually about their banquet facility and services. We just attended a function in their banquet facilities. While the space is nice the actual food is absolutely atrocious. We have been to countless events over the years and by far from the appetizers to the the meal where absolutely horrible. Appetizers: Sushi was not remotely fresh. Rice was actually hard and dry.Sesame chicken was cold and soaked in oil as if it sat out for extended periods of time. Scallops tasted as they were freezer burned and also served cool. The dinner however was not even edible. The rolls were stale. Half of the roll was hard as a rock. This was every roll in the basket. Croutons on the salad also stale. People were taking them off the salad. The filet was so incredibly over done it was like leather. Not one person at two entire tables we were with ate it. It was so bad I didn’t even save it for our dogs. The desert was actually good.This was a very large organization and it was so disappointing. Beyond words actually. Do not book an event her, at least under the current management and kitchen staff. Servers were all friendly, polite and professional.
