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October 2024 by Angello Robles
Great corporate headquarters with excellent dedicated workers, displays and merchandise.
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October 2024 by Morela Leonor Romero Ovalle
Excellent
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June 2024 by Samir Salloum
Excellent experience
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March 2024 by Mandy Shepherd
Paducah ky Claire's manager Alex told my sister she was lying about being her child’s mother , even had documents ! What a joke ! How rude !
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February 2024 by Natasha Sheedy
Don't use the chair to get something you can't reach because one girl that works there think she owns it and will yell at you
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February 2024 by katrina J. D.
I am very disappointed in the customer service. Purchased a $ 100 plus tax pair diamond earrings from Claire's to get my granddaughter ear pierced at the Claire's in Lavergne, TN. They enrolled me in the free earrings for a year program. Went to the Lavergne, TN, Claire's location to get a free pair only to be told by Jessica that they can't honor my request because Claire's has failed to send me the monthly email to get the free pair earrings. She told me to call customer service and speak with them. I've called customer service 6xs today to no avail. Got the voicemail, with no return call. I explained to her that I did what I was supposed to by signing up. She said other customers had been in with the same issue, but she couldn't honor the request without the email. However, she looked in the system and could see where I purchased the earrings and date of purchase. If you know there's been an issue in your system, why not accommodate your customer.
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February 2024 by Cherylene Arellano
If I could rate zero stars, I would!
I was excited to take (3) of my Granddaughters to get their ears pierced at Claire’s in November and they were patiently awaiting their coupons for free earrings. We have never received any coupons and they claim they have no record of the piercings even though we had to complete a waiver for each girl. I’m now being told by customer service that because I paid in one transaction/one receipt that only one of the girls will be eligible for the free earrings.
This sure would have been nice to know when the store happily collected $240 from me.
False advertisement at its WORST!
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January 2024 by Grace Couturier
Never shopping there again...I've never been ignored in a store like we were ever
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November 2023 by H
Very poorly managed business. Dirty stores, nasty floors, the stock areas that customers do not have access to are probably even worst??????
Horrible customer service support, lower cost items are never in stock so that the customer has to pay more for cheap low-end overpriced products.
I do not recommend, please do not waste your (money/time). My experience was also a health and safety risk)
that the company has well trained the stores to try and double charge for oppose to owning the skillset issue. REALLY?????
I do not recommend unless you are interested in the absolute worst customer experience...bottom of the pit!!!
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November 2023 by Arturo Gonzalez
The work is not bad, the bad thing is that it is a company that is very poorly managed administratively.
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November 2023 by H H
Very poorly managed business. Dirty stores, nasty floors, the stock areas that customers do not have access to are probably even worst??????Horrible customer service support, lower cost items are never in stock so that the customer has to pay more for cheap low-end overpriced products.I do not recommend, please do not waste your (money/time). My experience was also a health and safety risk)that the company has well trained the stores to try and double charge for oppose to owning the skillset issue. REALLY?????I do not recommend unless you are interested in the absolute worst customer experience...bottom of the pit!!!
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September 2023 by Taylor Baier
I am deeply disappointed with my recent experience at Claire's. My 4-year-old daughter had an appointment scheduled for 5:30 PM CST on September 14, 2023. However, when we arrived at the store, the gate was closed, and a sign indicated that they were open from 11 AM to 7 PM. We had even called ahead to schedule piercings, and we made a 45-minute trip just for this occasion.What's truly frustrating is that we had called the day before, on September 13, 2023, to see if we could get in a day earlier. The employee we spoke to declined our request, citing an illness. While I understand that employees can get sick, what I can't comprehend is why they weren't open during the approved date and time. This level of unprofessionalism is simply unacceptable.My daughter was left in tears, and I was left feeling incredibly let down. I understand that there might be employee shortages, but there's no excuse for such foolishness. I would strongly advise against anyone with children who can't tolerate unprofessionalism from visiting Claire's. This experience has left a sour taste in my mouth, and I hope they take customer commitments more seriously in the future.Location: Willmar, MN
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September 2023 by Brett Holman
Claires has the largest selection of jewelry, most of which is affordable. The ear piercing cost me over $60 each for my daughter and myself. I think that is quite a bit overpriced. Other than that they have a lot of neat trinkets and Claires has been part of my shopping life for well over 30 years, when I used to meet friends at the mall and always made sure to stop there for some new earrings.
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July 2023 by Stayfocused87
The pay is very low, and you're not guaranteed to get your whole 40 hours.
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June 2023 by Rajina Scott
*Sharing my recent experience with Claire’s retail store at NorthPoint Mall in Alpharetta, Georgia:*I recently interviewed for a position as their Part-time Supervisor/3rd key holder. Their Store Manager, Alex, offered me the position. I was beyond excited about the opportunity. She advised me that I would’ve received documents/tasks to review and sign from their HR Department. When I received the correspondence, I was unable to retrieve/gain access to them due to not being provided with the login credentials. I called her (SM) as soon as I made the discovery, she blamed it on HR and told me that she’d reach out to her GM to have the issue resolved. One week had passed, no communication from Alex (SM). I reached out to her via store phone number and her personal number and she ignored me for an entire week. The following week I called again, no answer..I briefly sent a text message asking for an update, she quickly responded that she had none. Ms. Store Manager, it’s not a good practice to rescind a job offer because you cannot get your GM to provide proper login credentials for potential new hires. Do not waste people’s time with having them apply for a job and interviewing, only to not follow up with proper protocol after that process. I will escalate this matter/complaint to Claire’s Corporate Office. This way future potential hires won’t face the same disappointment. I will continue to support Claire’s in the future, just not your store. I will also share my experience with my network. Thank you.
