Fannie May is highly praised for its exceptional customer service and welcoming atmosphere. Customers frequently mention the friendly and knowledgeable staff, especially highlighting Bonnie, who is described as patient, kind, and genuinely passionate about her work. Visitors appreciate her ability to quickly understand their preferences, offer helpful suggestions, and make the shopping experience enjoyable. Many customers note that Bonnie goes above and beyond, wrapping chocolates beautifully and providing samples without extra charge, which adds a special touch to their visit. The staff’s warmth and good energy create a positive environment, making shoppers feel appreciated and valued. Customers also mention the store’s lively and friendly vibe, reflecting true Chicago kindness. Overall, the store is praised not only for its delicious chocolates but also for its outstanding customer service, making it a favorite spot for both locals and visitors alike. The welcoming staff, especially Bonnie, leave a lasting impression, encouraging customers to return and recommend the store to others.
Bonnie B provided me with excellent service. She was patient and very knowledgeable. I was new to the store and while I was in there looking store 4 other people came in and she knew them and exactly what they wanted and suggested other products as well. The company should be lucky to have her running this store.
October 2025
Best Fannie May location I've ever been to in my life! Bonnie and Wayne made my morning. The best customer service I've experienced in my life! So kind, so funny, just an incredible vibe. True Chicago kindness and spirit! Come for the chocolate, return for the good energy.
January 2025
Fannie May, joining my family gatherings for 3 generations!
