Fannie May is highly praised for its exceptional customer service and welcoming atmosphere. Customers frequently mention the friendly and knowledgeable staff, especially highlighting Bonnie, who is described as patient, kind, and genuinely passionate about her work. Visitors appreciate her ability to quickly understand their preferences, offer helpful suggestions, and make the shopping experience enjoyable. Many customers note that Bonnie goes above and beyond, wrapping chocolates beautifully and providing samples without extra charge, which adds a special touch to their visit. The staff’s warmth and good energy create a positive environment, making shoppers feel appreciated and valued. Customers also mention the store’s lively and friendly vibe, reflecting true Chicago kindness. Overall, the store is praised not only for its delicious chocolates but also for its outstanding customer service, making it a favorite spot for both locals and visitors alike. The welcoming staff, especially Bonnie, leave a lasting impression, encouraging customers to return and recommend the store to others.
I have been shopping in this store for several years. Appreciate Bonnie and her staff. They always greet you with a smile and enthusiasm! This is a happy place to shop! There are excellent specials and sometimes samples. I highly recommend getting your chocolate here!
April 2026
Bonnie was very kind and welcoming, would highly recommend visiting this store!
December 2025
Bonnie B provided me with excellent service. She was patient and very knowledgeable. I was new to the store and while I was in there looking store 4 other people came in and she knew them and exactly what they wanted and suggested other products as well. The company should be lucky to have her running this store.
