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March 2024 by G Smith
Staff is always great! Hotel is remodeling- looks and smells so fresh!!
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March 2024 by Adam Peterson
Ultimately, it turned out OK. However, we were traveling for a competition and were informed via one of the families that arrived before us that the pool was closed. We were never informed of this prior to booking the room. Those families with small children can obviously understand how much of an issue this caused. Also, the hallway to the fitness room was closed off due to pool construction. The room had a non functional phone, so there was no way to get ahold of the front desk. Also was awakened the first morning to the fire alarm going off and the sounds of fire trucks in the distance coming to help. Front desk help was friendly, and rooms were decent, but the first 24 hours left a bad overall feeling about the stay.
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March 2024 by Paul Rebert
Updated, but the place was straight up dirty (photos below)Breakfast simpleton not worth it. $12.95 for what is less quality than a complimentary breakfast.I travel regularly. Won’t be back.Food & drinks: Breakfast does not live up to the Hilton name.
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March 2024 by Alexis Villegas
Previously had booked a 2 queen bed for a night but when I got there I was told they only had 1 king bed which was okay for a night but i looked at the transaction the day after and got charged way more then I was told!Rooms: Not so sure how clean they keep the rooms but myself, children and husband have like bite marks all over our body’s that are definitely very itchy can’t imagine if it is what I’m thinking that the bed had bed bugs ?
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March 2024 by Marco Polo
They are doing remodeling here so it’s kind of crazy here. I had a room where the toilet stopped up the next morning before my shower. I got my shin on the dresser draw because it wouldn’t stay closed every time you push it in it rolls right back out. The amount of money they charging to stay here they need to get it together.
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March 2024 by Renee Peet
Bed Nice Comfy! Bathroom must was NOT cleaned bar of soap left on ledge!! Pillows FLAT as a Pancake! Room states should have had seating armchair/ ottoman was no such. Also should let customers know its renovations going on.
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March 2024 by Pratik Pandey
Great place.. Super friendly staff... Super safe area... But if you want to go to downtown, leave early... because there is lot of traffic jam.Rooms: Very clean... comfy bed..
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March 2024 by Catherine McKay
EVERYTHING is under construction &/or broken. The elevator looked like it was being held together by tape. A lot of random little things in the room were broken upon arrival. Room was clean. Hot water was nonexistent on the 1st night. Pool is open 6a-10p but is pretty small.
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February 2024 by Mehmet Akbuga
1st, Manager (Lady) is racist and doing discrimination between customers.2nd, The guy( Randy) said, charging $80+tax but they charged $111.51 This is scam. Make sure about amount and check the receipt.
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February 2024 by Jay
This hotel needs a serious remodel. Definitely does not deserve more than 3-stars. Smallest TV I’ve seen in a hotel room in many years. It’s old and outdated. Was cool in the 90s I’m sure, but that’s over 30 years ago. See photos. Room was fairly clean, I’ll give them that.
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February 2024 by Brian Vutianitis
Stayed back to back weekends with our whole team. Amazing service, awesome breakfast, and great rooms!
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January 2024 by Teri
Extremely clean and comfortable room with a perfect night sleep ?. Very helpful staff and great breakfast. I couldn't have asked for more. I am changing my typical accommodation to this hotel when I travel to the Hoffman Estates area. Loved it!Rooms: King suite was fabulous ?, very clean and bed was almost as good as mine at home.Nearby activities: Across the tollway are numerous restaurants and shops and across Barrington Road are the AMC cinema complex. But none are really walkable.Food & drinks: I only used their breakfast which was not complimentary, but was much better than the powdered eggs at so many hotels these days. Really super people and great service ?
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January 2024 by Jim House - gMail
There is no room service each night unless you ask for service.
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January 2024 by Cynthia Wainwright
Noteworthy details: When we booked this hotel we specifically asked the reservation operator if they were a third-party, and she said no they weren't. So it was my husband and our autistic son, so I specifically said I would like to reservate a one bedroom suite with a door. So when we get to the hotel they gave us a one big open room . We told them we booked a one bedroom suite and she says that's not what she sees and if we wanted that room we had to pay 30 extra dollars per night. I said it wasn't our fault reservation operator lied to us! She says they do that quite often and so I was like if you guys know that they decive people you should give your guests a break and compliment them with what they thought they were paying for! She says no she couldn't do that!! And I could pay for the upgrade or take the room that she sees we reservated!! There was no kindness or sympathy or compassion!! They're logo said they are happy when we are happy and that's one big LIE!! Would NEVER STAY THERE AGAIN!!!
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January 2024 by Fritz Moise
This is a wonderful place to stay! Great service Excellent staff!! Thank you!Rooms: Very CleanSafety: Very safeWalkability: A lot of walking placesFood & drinks: Variety
