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January 2024 by Lynda Calonge
This place lacks customer service,! Housekeeping didn't knock on my door the couple of days I stayed there.
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January 2024 by Kris T
The service was excellent, the manager was very outstanding. I enjoyed my stay? and they have free breakfast?
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January 2024 by Queen Darice
I used the hotel for my conference. It suited my needs and Susan and Melody were very accommodating. The gentleman who were there that day also were attentive and helpful. So glad everything worked out. Thank you so much for your service.
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January 2024 by Dionne B.
We have not checked in yet but Chavaris Sims was soo patient when I called the Hyatt location in Hoffman Estates.I needed to change my reservation and I’m a little paranoid about making changes and then finding out the changes requested were not made.Chavaris put me at ease, he took his time to make sure he had my request correct then emailed me a confirmation of the changes that were made.People usually complain about terrible service and forget to acknowledge excellent customer service.Thank you Chavaris
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January 2024 by Rocky Flowers
I used this location ask I'm living out of state now for visitation with my children on December 28 at 8 am i went to return them to there mother as i returned at 945 am to the room the room had been clean and all my stuff had been thrown
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December 2023 by Markesha Ferguson
A lovely place to relax and enjoy yourself.
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December 2023 by Anita Chen
We liked the location and the size of the room, and the separate sitting area from the bedroom. Location is quite convenient and the price is right. The hot breakfast was great, though only available from 630-9am, so if you sleep late you’d miss breakfast.The complaints we have are the lack of housekeeping and the spotty internet- we only had housekeeping services for 2 nights out of the 6 nights we stayed. For the last two nights we stayed- the housekeeper didn’t even take out the trash or refilled toilet papers the first day, and on the second day they only left towels on the couch and didn’t even bother to clean up the countertop or take out the trash. When we complained to the front desk, we were told that we had to “request” for housekeeping services or else they don’t do it. And for trash, we had to put the trash cans outside of the room to be collected (we did not see any other room doing it on our floor.) It would have been nice if the hotel had informed us of this policy when we checked in.The internet was weak at best- we were logged out every hour and needed to re-log in.If it weren’t for these issues we would have given it a 5 star review.Rooms: Big size room with a separate sitting area, desk and kitchenette
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November 2023 by Kristyn Maier
Seriously avoid this place. First off, I believe that a lot of the reviews of this hotel are fake. They have been made by accounts with no photos and no other reviews. They also mention use of amenities like the pool which has not been open for months. Filter the reviews by “highest” and note that 1) all users have posted 1-2 reviews total and 2) all of their profiles are “restricted”. Trust me, nothing about this hotel is good enough to go through the hassle of creating a Google account to post a positive review. Google should look into the legitimacy of those reviews. The owners should be ashamed.I stayed here for 3 nights. The first night there was a ton of commotion in the parking lot, loud music with heavy bass and young people yelling. It disturbed my sleep. I was shocked the hotel staff didn’t stop this as it was occurring on their property. The next afternoon when I arrived back to the hotel and there were 4 cop cars there. A man was being arrested in the parking lot and a woman was being arrested in the vestibule entrance. That should tell you all you need to know about the clientele of this hotel.Aside from those things, I am shocked that the Hyatt name is even associated with this establishment. The building and rooms are not in good condition. The bathroom is so small you have to enter the shower to close the door. There were stains on the couch. It was visibly dirty. The windows were permanently cloudy. The hallways were dirty and dingy with bags of garbage sitting out. The front desk staff (although nice) were very unprofessional. They were taking personal calls, laughing, being loud etc. The man who appears to be the manager or owner awkwardly sits in an office right by the entrance and watches guests but NEVER smiles. He never greeted anyone warmly. It was an off putting experience. I would never stay at this hotel again. The only upside is the location but there are plenty of other hotels nearby that must be better. Spend the extra $50 a night somewhere else, it’d be worth it.Safety: People loiter outside of this hotel at night and multiple people were arrested on hotel property during my stay.
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October 2023 by Carlos Mungo
I was impressed by the fitness center's cleanliness and equipment. It allowed me to maintain my workout routine without any inconvenience. It's clear that the hotel prioritizes its guests' well-being.
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October 2023 by Andrea
I appreciated the digital check in and being able to skip the front desk as a World of Hyatt member. The bed was comfortable but my room (203) had an old/musty smell to it. The AC really seemed to struggle to keep up during the day, so maybe it had something to do with that. My room was also missing the spare blankets/pillow for the couch that I usually find in most Hyatt Places. Breakfast was delicious and staff were all very friendly and helpful.
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October 2023 by Frank Bourque
My stay at this hotel was a delight from start to finish. Its great location made it easy for me to explore the city, and the hot breakfast was a pleasant surprise. I loved having a hearty meal before heading out for the day. The swimming pool and fitness center were well-maintained, providing both relaxation and exercise options. I highly recommend this hotel!
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October 2023 by Juan Flores
Staying at this hotel was a fantastic experience, largely due to its great location. I was able to walk to most of the places I wanted to visit. The hot breakfast was a true highlight of my stay, offering a variety of options to suit all tastes. The swimming pool and fitness center were well-maintained and provided the perfect way to unwind after a day of sightseeing.
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September 2023 by Mark Carroll
I can't say enough good things about this hotel's location. It made my trip so convenient and enjoyable. The hot breakfast was a wonderful way to start each day, and the attentive staff made me feel right at home. The swimming pool and fitness center were well-maintained, allowing me to relax and stay active throughout my stay.
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September 2023 by Janet Turner
My recent stay at this hotel was fantastic, thanks to its excellent location. I was within walking distance of many attractions, making my trip incredibly convenient. The hot breakfast was a highlight, and the variety of options ensured I never got bored. The swimming pool and fitness center were clean and inviting, providing a perfect balance of relaxation and exercise.
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September 2023 by Sandy Higgins
I had a wonderful experience at this hotel, primarily because of its prime location. It was so easy to explore the city's highlights. The hot breakfast was a pleasant surprise, and the swimming pool and fitness center were well-maintained and enjoyable to use. I would definitely stay here again on my next visit.
