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February 2024 by Melissa O.
Rick is the man! Not only does he do incredible work but he loves what he does. I have a jeep Cherokee after taking it to three different other body shops, they told me my jeep was missing a wheel lock key, and they could not do the work until I had the key from the dealership. Rick from jiffy lube in Hoffman Estates did the work and charged me less than all three competitors. I will only come to him for all my future work. He told me he has been working on cars since he was 3 years old with his father. Very refreshing doing business with a professional.
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February 2024 by Jenna Ford
Really great experience from the team here. They were quick to getting me in for an oil change and did a great overall inspection on my vehicle. An honorable mention out to Rick for his customer service as he was very personable and helpful with all my requests for my visit today. Not all Jiffy Lubes run as smoothly and professionally as this one did for me today. Couldn’t be more appreciative! Thanks guys!
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December 2023 by Dianna K.
I purchased tires from this shop in July 2023 with no issues at all. Today, I had a low tire pressure alert. I drove from Chicago to return to the best Jiffy Lube I have been to, and once again they exceeded expectations. The care and service was wonderful, the manager really has the best manner, he should give lessons to the other shops. Stellar performance all around. Happy New Year, wishing them all a great 2024!
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December 2023 by Chris S.
Rick S. and his team are best in class in terms of customer service, efficiency and cost! I have always gone to the Lexus dealership to service my Lexus SUV....that is until I stopped by for a quick oil change and met Rick! I will not go anywhere but this location to see Rick - Incredible / Outstanding!
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December 2023 by Allyne Cunningham
I wasn’t able to get service at the dealer and I decided to go to the nearest JL and the service was excellent. Cost was bit pricey but supervisor gave me 10% off. They didn’t have a part I needed for my signal light. Asked if I could go to the dealership to get part and they would put it on for no charge. I did that!!! They went above and beyond and I very pleased and left a happy customer.
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November 2023 by Steve Lynch
Nice Guys, Quick Service. Kindly offered a military discount (20%), but did not honor a coupon from Jiffy Lube. Apparently there are two kinds of Jiffy Lube, Corporate and Independent. Independent locations do not honor the coupons put out by Jiffy Lube, only the Corporate locations do. Good Luck figuring out which is which without a bunch of phone calls.
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November 2023 by Ray Spangler
One day you couldn't take me so I went to the one where you stay in your car. Just a s good. I drive my cars as long as possible--about 300,000 miles. You and Honda make that happen. I should have given you one of the cars so you could write on it for a billboard. It is what all drivers want.
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November 2023 by つばきえりあ
staff was friendly and quick. but an oil change with semi-synthetic was $80! unheard of... the jiffy lube closer to me charges $43 and my mechanic charges $50... i just went there out of convenience but won't go back.
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November 2023 by Jaime Pedicone-Laudicina
There’s a tech here named Rick & he was the most helpful & kind hearted person I’ve ever dealt with at a Jiffy Lube. I had had a terrible experience some years back at another location and stayed away from Jiffy Lubes for a long time. But he restored my confidence & I’ll always go to this location because of him. Thank you Rick.
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October 2023 by Michelle F.
The service at this Jiffy Lube is outstanding. The manager, Rick, genuinely cares about his customers and leads by example. As a result, the team is dedicated to providing a customer experience that is satisfying and enjoyable. Thank you for supporting our community.
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October 2023 by Danielle Holm
If I could leave 100 stars, I would. I’ve been coming to this Jiffy Lube for years and I have to say, Rick is the absolute best. Everyone on this team is amazing at what they do and honest with you. I came in today for an oil change and to get my tires aligned and without even asking, they told me about the deal with $20 off if you do both of those services. I also explained that I had recently had steering issues and I was concerned about it. Rick immediately got in my car and told me he would drive it around the lot to inspect what was wrong. Then he spent time to explain to me everything that I needed to do, and didn’t send me a grocery list of other unnecessary things that could’ve been wrong on my car: It’s hard sometimes to find a mechanic that you can trust, but no doubt in my mind, these guys are the best in town, and so professional and nice. Rick continuously gave me updates and made sure I was comfortable for the 4.5 hours I spent there. This is hands down the best customer experience I have ever had at any business ever. I finally feel safe in my car again. I am so grateful to have these guys around the corner from me! THANK YOU!!!!Services: Steering & suspension repair
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October 2023 by martin meade
I would like to say Thank you to everyone at Jiffy Lube on Higgins and Roselle in Hoffman Estates. I had my oil changed there on Monday and they took care of me in the most Professional way. I always feel comfortable when I go there. Thats important. Thank you-Martin MeadeService: Oil change
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October 2023 by Nicolas Rancher
Excellent service every time I’ve come here. Team is great, manager is great. Will try to help you with anything their team is capable of and will refer you to someone else if necessary.Thanks for all of the help guys!Services: Tires
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October 2023 by Salwa Nis
Best Jiffy Lube around! staff is always kind and patient....always knowledgeable and helpful.Rick S is great ,very helpful& polite
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September 2023 by Danielle H.
If I could leave 100 stars, I would. I've been coming to this Jiffy Lube for years and I have to say, Rick is the absolute best. Everyone on this team is amazing at what they do and honest with you. I came in today for an oil change and to get my tires aligned and without even asking, they told me about the deal with $20 off if you do both of those services. I also explained that I had recently had steering issues and I was concerned about it. Rick immediately got in my car and told me he would drive it around the lot to inspect what was wrong. Then he spent time to explain to me everything that I needed to do, and didn't send me a grocery list of other unnecessary things that could've been wrong on my car: It's hard sometimes to find a mechanic that you can trust, but no doubt in my mind, these guys are the best in town, and so professional and nice. Rick continuously gave me updates and made sure I was comfortable for the 4.5 hours I spent there. This is hands down the best customer experience I have ever had at any business ever. I finally feel safe in my car again. I am so grateful to have these guys around the corner from me! THANK YOU!!!!