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March 2024 by Susanne F.
Very helpful. I found exactly what I needed for packing and shipping a very delicate item.
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December 2023 by Ariana Squires
We pulled into the parking lot at 3:40pm and watched the employee walk out and flip the sign to closed. Hours say they were open until 4pm. Disappointing, especially this close to the holidays.
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December 2023 by Cornell Sinclair
I had to ship some important documents that had to arrive at destination within 10 days. With international shipping, most options are going to be a higher expense than domestic shipping, but that is to be expected. I had previously sent documents via both DHL and UPS. The UPS is typically cheaper, but my last and only experience shipping internationally with UPS was an absolute headache. My experience shipping with DHL was much better. I stopped by Pack N Mail since it was conveniently close and on route for my other errands. Julie gave me good insight as to the merits of shipping using DHL even though it would be a bit higher expense. I opted to go with her recommendation and I was pleased that the documents arrived as scheduled and thanks to Julie's detailed instructions on the mailing label, the recipient was notified of package arrival and had no issues in picking up the package. The communication was top notch, which made this experience pleasant. Even though the expense was higher by about $100 when I compared the cost of shipping with DHL versus the cost of an earlier shipment using UPS, that earlier UPS package sent from a UPS Store location ended up costing me more than that in international phone charges to track marrying up the shipment with the recipient. As such, I would recommend utilizing Pack N Mail for your shipping needs and they also offer notary public services for those who need that for documents.
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July 2023 by Gina K.
Julie was fantastic and helped me all the way through shipping my DHL package to Italy: Customs declarations form, pricing, etc. although it did take a minute, I was glad to get the package prepared and left in her shop's capable hands, complete with showing me the tracking number and that the recipient and I would receive texts and emails all along the way if the package's journey to its destination. Would use this shop again!
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June 2023 by Omar A.
This is a hard review. The employees are nice but they don't know how to say the simple words of "sorry" when they screwed up They charged me extra for UPS because they promised Saturday delivery, but when they did the label it was standard ground. I understand but this was time sensitive materials that caused me to double pay due to a reship to get it on time I went in and explained the issue and recommended training. Instead her husband spent 15 blaming me and making excuses
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February 2023 by Frank Bartoli
I like to support local business when possible, but this place is brutal. The husband/wife team who own and operate this facility are very rude. They make you feel like you’re bothering them when you enter the store. Also, the woman is always on the phone and pays no attention to her customers. I’m shocked they are still in business. Rent must be cheap in that run-down strip mall.
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January 2023 by Bill Fiorito
I like to support local business when possible, but this place is brutal. The husband/wife team who own and operate this facility are very rude. They make you feel like you’re bothering them when you enter the store. Also, the woman is always on the phone and pays no attention to her customers. I’m shocked they are still in business. Rent must be cheap in that run-down strip mall.
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January 2023 by RAUL COBOS
Quite friendly, good service
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December 2022 by Andrea L.
I've been going to this place for 20 years or so but no more! I'll drive to the post office to not get totally ripped off. I needed to mail two tiny hats to my 18 month old granddaughter . They put them in a box, not a mailer envelope and charged me $22. I could have bought two new hats from Amazon at that price. There was a long Christmas line or I would have made a huge fuss. $22 for baby hats that weighed nothing??? They have lost a customer forever. Stay away.
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October 2022 by Ying Zhang
Service so bad,I don’t tape my box,that guy just said this is not his job.is my job.I said I will pay.I’m not mad to pay.I just don’t like him say
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June 2022 by Ja Y
They said its $400 to ship my package internationally. So I took my package to post office and it was $120.Never ever use this place again.
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January 2022 by Alex Cirillo
Be aware USPS postage cost is WAY higher here, go to the nearby Hoffman Post Office every time over this place. DHL drop off is helpful but the shop is a mess and incredibly cluttered
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December 2021 by K L.
When the post office is not an option, great little gem in the neighborhood. All services, notary, stamps, packing and shipping.
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August 2021 by Pavan Kumar
I am a customer of Pack Mail for almost 4 years never had any issues.
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June 2021 by Giman Hong
The guy should have told me they charge extra for service and it should have written down on the wall or something. Last time when I asked he said the shipping price is same with usps but it was not. Maybe he meant that the usps fee is same ( but we charge for handling ). Make a fee schedule on the wall and let customers know how much you charge more, like a stamp is 69 cents instead of 55 cents.I was upset with the cost, asked to give my envelope back to me. Lady gave me back my envelop with money- short. I said it was not what I paid, then the guy told her what I paid.I assume they just charge whatever they want. Not standard fee. Depend on their mood and customers.Horrible business model.
