-
November 2023 by Yvonne Meiron
Always professional and courteous!
-
November 2023 by Maurice Arroyo (Reese)
Had my pool installed 6 years ago! Great work and great service reasonably priced
-
September 2023 by Gerry B
Oswego, IllinoisI was extremely nervous to commit to the installation of an in-ground pool. After receiving multiple quotes, Aqua Pools & Nick were who we decided to use. Nick was extremely patient, responsive, & professional.From start to finish the pool installation was relatively seamless. All the crews were polite & cleaned up the site daily. Nick answered all my questions of which I had many. I never felt any pressure to commit or upgrade.I would highly recommend Aqua Pools & Nick as they went above & beyond. We could not be happier with the finished product & have received many compliments from friends & family as to how beautiful the pool is.Services: Inground pool installation
-
September 2023 by Ace Dzabiri
Nick was my salesman and also the guy that ran the job from start to finish.I am more than happy with the service and installation of my pool. Anytime I had a question Nick would waste no time to get back to me and answer any questions that I had. I would highly recommend Aqua pools and Nick. You can’t go wrong using them.Services: Fiberglass swimming pool construction
-
September 2023 by Tabitha Dabulskis
They charged my credit card for liner installation that I specifically asked not to be charged with written proof. That I would pay with cash or a separate card. Never communicated a final total with me. Never sent me a final receipt or invoice for what I was charged, not even so much as a phone call. Will never use them again. Looking into filing a report with BBB.
-
September 2023 by Philip Baker
I have done all my pool and spa purchases with Aqua since 1999. Bill is doing my pool maintenance and does a great job. He is very knowledgeable and explains things that I need to do,Services: Inground pool installation
-
July 2023 by Jim Lyons
Amazing communication and very easy to work with. Tony was great and was there for us through the entire process. He helped with the design and guided us in all the right directions. Thanks again for helping to create our backyard resort.Services: Fiberglass swimming pool construction
-
July 2023 by On Site
for the mot part they are Very knowledgeable when it comes to pools. After spending $12,000 and the Tech was ALREADY AT THE HOUSE. We called the main office to ask if we needed a new filter (which we would've bought form them ) Kaitlyn said it'll be a $200 service charge even though the techs were already working on my pool. Bad customer service if you ask me. Now i have a leak in my pool liner which is also brand new purchased from them, and they wont answer my callsServices: Inground pool installation
-
July 2023 by AXA
Aqua pools was really great. We worked with Tony and he was fantastic from beginning to end and beyond. After he got our last check he was still responsive to small issues and questions we had. We would text him questions and he would respond in good time with solutions. Really great to work with.
-
July 2023 by mt8300
They came and opened the pool, 2 young men, I have an inground pool my cover did have a lot of dirt and a lot of leaves on top of it. What did they do?? They just dumped all that dirty water and about a bag and a half of leaves right back into the pool. Then they left. My pool water was black. I had to call & call, and argue, and got me to feel that it was my fault. They keep telling me to dump 20 gallons, a day “ and when it gets clear, call them” it’s been over nine days. The water is not clear there’s too many leaves and they just don’t care… I could go on, but why? If I could give them negative -500 stars I would.!!!!!!! I’m never using them again and anyone that I know with a pool for the rest of my life going to steer them away from them ..
-
July 2023 by Paul Siano
Very friendly and fair prices , went in needing a part , they went out of their way to explain why I should change the pool bubbler head to prevent issues and really would give the same result .. great prices also on supplies .. going to give there pool closing a shot come the fall.
-
June 2023 by Lupini P.
Terrible customer service and the crew that comes to open and close the pools are Lazy and leave plugs all over the yard !! I wound not trust them with your pool needs !!! To many other companies that want to service you the right way.
-
June 2023 by Cj C.
Aqua Pool has been servicing our pools since they originally opened. We have always had only good experiences with them. When we decided to switch from above ground to inground we of course called on Aqua Pool to complete all necessary work. Today Ruben came out to fix a heater issue we were having. He completed all work and then noticed that something else was amiss, a large flame came up from a gas line he immediately turned everthing off and is in the process of ordering parts to fix. We were lucky that he took the time to watch after turning back on and noticing the problem. We highly recommend Aqua Pool and Spa Pros.
-
May 2023 by Tami L.
Have been using Aqua Pools for a few years to open and close our inground pool. We've always gotten good service, but today was the best yet! Jordan was extremely pleasant and helpful in figuring out problems with the app we can use to control the pool system. She is a great asset to Aqua Pools!
-
November 2022 by Morley Fortier
Absolutely fantastic work product from start to finish with Aqua pools. Our main point of contact there for our project - Gage McClure - truly went above and beyond, stopping by to help us with items/answer questions before and after his work day.We could not be more thrilled with the finished product. I highly recommend Aqua Pools and Gage and Jim Jr. - what a fantastic experience and a finished product that we and our children will enjoy for many years to come.
