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November 2023 by Maureen Partynski
I brought my 2012 hatchback in for detailing and they made it feel BRAND NEW! Jose and Antonio did a fabulous job...and Ben...he scheduled me, checked me in and out with fantastic customer service. I highly recommend for this and for car washes as well!Service: Auto detailing
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November 2023 by Michael V Rubino
wheel covers still have dirt on them. While vacuuming, a residue was left on seats. Pay a little more attention to details for the price. Overall, great car wash
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August 2023 by Ryan Boyle
Prices fair and very happy with the interior detail and car wash. Ben has always been who I’ve talked to and he’s great.
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July 2023 by Michelle Baker
Didn’t do a very good job. Tires still dirty, trunk wasn’t vacuumed, dash was still dusty and there was no “new car scent” that I asked for.
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June 2023 by Laura Mateja
I can't rave enough about the wonderful customer service that I received today at the Soft Way in Homer Glen Illinois.I am post-surgery, so I am walking very slowly. I had the pleasure of dealing with Ben at the front desk who was very kind and really on the ball.I thought I had left my purse at my last stop and was panicking a bit. Not only was he calming me and telling me not to panic, as it may simply be in my car, but he also did me a favor and ran out to my car after it was washed to see if it was on the passenger seat. It's certainly was, and he brought my purse to me. I was so happy to see it was there.What a kind young man and wonderful employee he is! I'm thankful for the great customer service I received. Thank you Ben!
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May 2023 by Kevin Koukol
I have been coming here for about 12 years now. I have had many details done to various cars and they always did a great job. I also got the ceramic coat. It’s worth the money. The staff is always friendly and go out of their way to make my cars look great. Sean is very accommodating with the detail schedules. I would rate them a 10 in service. No other car wash around comes close to the quality and service they give.Services: Scratch removal
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May 2023 by Sheena Masson
I originally came to them because the car wash i was using was destroying the black wrap on my car over and over. I realized it was the car wash i was using after 3 times of having it redone. Lol! i haven’t had a single issue with my wrap since switching to softway. I’ve used them for everything and i can’t say enough great things. I do their full service wash once a week. I love this place, and the owners are so friendly. I’ve done detailing multiple times, clear coat, scratch removal, etc. they even literally delivered my car back to me after being detailed. I’d recommend them to everyone.Services: Scratch removal
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May 2023 by Ahmad Salah
I took my car to get washed with a focus on the interior dash. They have a cup holder option 5/10/15. They charged 15 and when asked the difference it is a more detailed clean.Driving away and looking at my dash and cup holders- the feeling I have is what a rip off.It’s sad, this use to be my favorite place to take my car.Seems like the prices keep going up but the quality of the job is going down.
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April 2023 by Tannabannana
After a much needed car wash from all the winter crime … the kid that was drying my Jeep wrangler used the same towel he used on my running boards to dry mytinted side windows… now my tinted windows are scratched …( obviously there was dirt / pebbles still on the running boards ) Went back to show them immediately and they didn’t seem very concerned… was told they had to talk to corporate…almost a month later no follow up from them at all … when I tried calling them I get the run around about waiting on corporate and not much he can do about it …. Terrible customer service… obviously won’t be back !!!Watch your tinted windows folks !!!!Service: Auto detailing
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April 2023 by Andrzej Walus
Despite a booking appointment mixup they (Shawn) was very accommodating to get us in. Everything was cleaned and detailed inside and out. We have 3 kids + dirty winter season lots of sports etc. Thanks! Saved us lots of time and van now looks like new!Services: Auto detailing
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March 2023 by Kathy Sanders
Had five cars in front of me, not much of a wait. We got an old 2001 dodge Durango in good condition. Looked and smelled awesome after $17.99 wash, windows, and inside wiped down. Paid a few bucks Xtra to get the shiny stuff on tires. I like that, looks clean and cool. Plus $7.00 tip. Definitely go back, always do.
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February 2023 by Tony Godinez
I can only reiterate what’s already been said. I paid 21.99 for a super wash and was shocked to see that they barely touched the inside. My pictures would be identical to those already shown. Totally unacceptable at this price. I have a monthly agreement now at Tommy’s express for 29.99 . So I get as many washes as I want in a month for almost the same amount as one wash at SoftWay with the inside looking the same. No problem, see ya SoftWay.Service: Vacuuming
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February 2023 by Tony G.
I've been going here for several years and it's been hit or miss but mostly hit until recently. I paid 21.99 for a super wash and left the guy a tip before I entered the car and saw my center console untouched. When I drove back and showed it to the cashier she proceeded to tell me that would cost me extra! WHAT?? I pay 29.99 at Tommy express for as many washes per month with almost the same results . I got my last car wash at SoftWay and I don't know why this sits well with anybody. This was not the first time I had to return to complain but the first time I was told it would cost me more to clean the inside. See ya
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January 2023 by Anthony M
Softway did a fantastic job on my vehicle. Both inside and out, I was extremely satisfied with the end result. The owner is a stand up guy that will take the time to ask you if you're happy with the service they're providing, and in my opinion that really goes a long way.I will definitely be a returning customer.
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November 2022 by Eileen Harnett
Used to be the best in the neighborhood. Not so much anymore. $21.99 got a car wash, windows cleaned, mats cleaned, inside vacuumed. Nothing else. There was till cigarette butts in the ashtray. called to complain. Was told i had to tell them if i wanted cup holders cleaned, console cleaned, any other service, etc. for extra money. Seriously, for $22.00. NOT.Service: Auto interior vacuuming
