Imperial Nails LLC is a business with many long-term customers, some patronizing it for over 17 years. The owners have maintained their business consistently. They do amazing work with reasonable prices and are polite, professional, and work fast to ensure customers are happy and satisfied. While some wish for more design options, customers are often pleasantly surprised by the cute results and note the technicians' improving skill over the years. Specific services like the no-chip "mood" nail polish are praised. Technicians are described as gentle, careful, patient, and excellent at their job, providing great manicures and pedicures.