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March 2024 by Alex D.
I jumped into this endeavor without researching. I purchased a groupon for an oil change, price was awesome. I contacted the shop and to confirm if I needed an appointment or if i could just drive in. I was told by the shop rep on the phone that I could drive in with no appointment so I asked if i could come in same day. I was told anytime after 12pm. I drove out, 40 min drive and arrived on scene. There were vehicles in the shop and outside with no active work being done on them and only one person working the shop. He was generally nice however after "reviewing" his oil stock i was told we would need to reschedule the work for another day which was disappointing considering i could have been told this before driving out and now i had wasted gas and time. I immediately looked into reviews and OH BOY, i can see this shop needs to work on customer service. I decided to get a refund on my groupon as i dont want to experience any more than what i already did.
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March 2024 by Latonya J.
I purchased an radiator flush from Groupon for this company. I decided I didn't want the flush because I went somewhere else, when I went to cancel the Groupon it had already been redeemed. I contacted Groupon and I was told I needed a statement from the company stating it wasn't redeemed before I could get my money back. I contacted then and u was told they would have to look in the system to see if it's been redeemed. I asked how could it be marked redeemed and I haven't been to the company. He stated he didn't know and I would have a credit with them. I just want my money back because that's bad business, how you mark something redeemed so a person can't cancel and then they are forced to come into your shop. Horrible business.
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February 2024 by Shaq Payne
Rude service. Hire a receptionist if you're too rude or don't have time to provide customer service. I don't recommend.
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February 2024 by Ashley
Don’t send your car here . Especially with your own parts they won’t change the parts. They lie about it just to take your money . They’re money hungry . Don’t do any work just leave your car sitting there and pretend to do the work. Disgusting attitudes . Don’t communicate with you and when you call they either don’t answer or answer with an attitude . You’d be better off getting on YouTube to do it yourself then sending it here said they changed a water pump looked when I got home and it was never changed. They ask for cash so you can’t dispute any charges because they lie about actually doing the work..
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February 2024 by Chantell G.
came to get a oil change and tires rotate, customer service was great but after driving me and my family was on the side of the rode because my tire came off. they forgot to put a piece back on, that was one of the scariest moments with my little girl I ever had.
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December 2023 by MMc
Please believe the majority of negative reviews and beware! I'm SO disappointed and disgusted over how this Black-owned shop chooses to NOT conduct honest business. I called their no. to inquire about a full synthetic oil change for my Audi Q5. No answer & I didn't leave VM. Some guy named "Lawrence" (he's not onsite) calls back saying he missed my call. Caller ID states "MS Forensic" (hmmm...) He tells me they are running a Xmas special price of $60. I tell him I'm on the way. When I get there, the guy tells me $100. (Oh HELL naw!) I tell him what Lawrence quoted and he tells me to wait 5 mins. I look through the window and no outbound call... this guy is putting stamps on envelopes! I wait a few mins more and tap on the glass... he says he can meet me part way for $80. I tell him that is unacceptable and he says I can call Lawrence if I like. I tell him that HE should call Lawrence since that's THEIR representative that quoted the $60 price. He refuses and says he doesn't have time to go back and forth and $80 is his price. I tell him open the bay door and I'm out! In the car, I DO call Lawrence and now he doesn't even answer with no VM available this time. What a coward this guy is and what a sham this place is! DO NOT GO HERE or you'll be sorry!! Pshhhhh...
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December 2023 by Connie D.
Came here for a oil change, had a Groupon and was told they couldn't honor it. I have excessive milage and that was what the Groupon was for, I also had one for a regular oil change and they didn't want me to use that either. They still ended up doing a regular oil change , I asked to be topped off and was charged $60 for the whole job, I have 2003 ford explorer. Come to find out I wasn't topped off, two weeks later came back from Indianapolis and my transmission oil was low, no windshield solution in the reservoir, coolant was low...that means it was never filled...smdh!!! Won't be going back even if they had a SUPER DUPER GROUPON
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December 2023 by A’maree Waddell
They had excellent customer service! I was greeted by everyone when I pulled into their drive up. They clearly explained what would be done to my car during the oil change and offered really good deals for their Black Friday sale. They had great energy and were extremely nice. I would book again.
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November 2023 by Michelle Roybal
TERRIBLE PLACE DONT COME HERE. Had me waiting for an hour for an oil change and still didn’t do it. They are just in there wasting time and have all these cars but no customers. Bought a groupon and he told me it would be an extra $20 charge because that price doesnt count. Then said he could fo it for $10 more instead. Sound like crooks to me
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November 2023 by Darius Pierre
Worst Black Own Establishment ever. If I can put no stars or negative stars I would. The owner DEAVOLON COTTON who lives in Homewood is terrible and will do another to get your money. I dropped my car off on Saturday and they look at it until Tuesday and on Thursday when they gave me the wrong diagnosis I decided to get my car. Then they charged me a storage fee which didn’t make sense because they were the ones who couldn’t fix the car. I dropped my car off on October 28, 2023 and then they changed the sign to say as on November 1, 2023 there will be a storage charge. Well my car was in the shop before you switched the sign so it still doesn’t count. They are GHETTO and UNPROFESSIONAL. VERY RUDE. I wish the mayor of Homewood close this place down so no one else has to experience what me or anyone else on these reviews are saying.
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November 2023 by Deena Christie
This place is a scam. I would advise you to make your purchase somewhere else. I think you’d have a better chance in hell. Do not buy the Groupon because they up charge you. The Groupon is a scam.Service: Oil change
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October 2023 by William A.
I don't ever write reviews, but this is needed. I called this company to ask about replacing a fender and bumper cover. When I asked, I was placed on mute and when he finally returned to the phone he said "you'll have to bring it in" I said, excuse me and he repeated it. While saying I understand that, he said bye and hung up the phone. I can't imagine treating my customers in this way. Good luck if you choose this company!!!!!
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October 2023 by Alicia Revalee
I’ve received honest, reasonably priced, and efficient car repair services from AAG for several years. I would strongly recommend entrusting them with your car repair needs. They can be trusted.Services: General repairs & maintenance
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October 2023 by Damen Hubbard
Absolutely horrible they are supposed to be open at 8 am we waited there for 2 hours and no one showed up we called them they answered and kept saying they were 20 mins away completely lied unprofessional trash business not worth going to if they were the last place on earth to service my car I would take the chance and do it my self. The only reason why I gave them a 1 star is because 0 stars wasn’t a option
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September 2023 by Erin Washington
I called the company BEFORE I purchased the Groupon, asking about additional associated costs (not my first time using Groupon). Was told no go ahead make the purchase and call back to make the appointment. I did, but when I got there I was told I had to pay $60 more for labor, #1 WHAT labor? I walked across the street, purchased a chicken sandwich came back and they were done. The engine haven't even called yet. Then he told me the two possible issues I told him I thought it was and thats the reason i chose this service, (which I always lie to mechanics to see if they did their job i said thermostat or water pump) that told me he didn't complete the pressure test because that would have told them of it was my thermostat or HEATER CORE. The experience was Terrible I was asked questions by a customer like he was the owner until I seen him pull off in his truck, the employees didn't say a thing when I first walked up. There is so much more DONT GO HERE.i have so much more to say DO NOT GO HERE. Then he lied AGAIN and said he wasn't the guy I was talking to on the phone, I just look 27,but have been in Customer Service for 27 years and know voices IT WAS HIM. I just let them lie to my face, then he gave me a $300 quote for labor only (i got the "estimate" in writing because I couldn't believe it, EVERYWHERE else said $120. DO NOT GO HERE.
