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June 2022 by Rick P.
It would seem to me they only hire heroin addicts here, there isn't any other excuse for how bad this store is managed or functions. Don't walk, run to any other place to buy building materials.
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May 2022 by Nikita M.
Very disappointed in the Homewood, IL store. Saw online they had a wood filler I was looking for. Homewood was the closest store to me that said they carried it. I called the store before leaving to make sure it was in stock. Got transferred to the paint department. Asked if they had it to verify and the guy said, "If it says we have it online we have it. " Then proceeded to hang up. So went out there which is 45 min each way. All to get there and for the two guys in paint to say we don't have it. And said the nearest one is in Oak Lawn which is another 20 min away after already driving 45 min just to get there. That's why we called to verify they had it. Asked to speak to the department manager who they said was off that day. Went up to customer service and I believe the guys name was Nord. He called Oak Lawn and they didn't have it nor did any surrounding store. So between the drive and time there was a waste of two hours of my time that could've been prevented if the guy wasn't rude and said, "If we have it online we have it" and hung up. Very rude! My time on my day off is valuable just like anyones and have a deadline to meet with this flooring. Thanks for nothing Home Depot. Thanks for wasting my time. Please get some customer service skills as well.
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October 2021 by Kevin W.
Went in to get a color match for paint, the color match paint computer not working. Went to Menards instead and got a explanation of how color match works and got the paint.
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May 2021 by Ursula Williams Hunt
I am replacing windows to my home. One window nearly completed but still need the screen.and the other almost completed. Customer service is horrible and yet when any job is completed they want ALL of the money. So with my incomplete window it first came with the wrong color. Next I ended up with new installers who didn’t have all the things required to complete the project. They left the window incomplete in April it is now May. I have called and left messages for the
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April 2021 by bUsSiNxbUsSiN x.
How do I begin. Well to start things off, the curtains I got for my window there? HORRIBLE. They're all torn up and dirty. When one of the workers were standing on a ladder to put a paint bucket on the top shelf, she slipped and landed on my child. ON MY CHILD. She acted like nothing happened. I am furious. My little boy, Jacob was asking the worker for directions for the bathroom, he got smacked and was told to buzz off. I saw everything and all the worker said "It's not my fault your child is annoying" I hate this store. And it's smells like sweaty men. I won't be visiting there ever again. Hope that place gets shut down.
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March 2021 by Nina Brezo
I'm refunding my appliances I ordered this place has the most unprofessional rude didn't pass the 3rd grade staff. I will never spend another dime of my money with them. The manager is just as bad They need to fire a few ppl esp front desk that answers the phone. NEVER again
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February 2021 by Ms S.
Seriously, If I could give the Home Depot in Homewood Illinois 0 stars today I would. I made an online order and was told that it was ready. Which means it was picked and ready to come and get right??? But when I went to pick it up they said they did not have my rock salt. They were now completely out. I do not know if they bought mine themselves or sold it to someone else. Either way I am unbelievably upset. When I tried to contact a manager I was hung up on. The second time I was placed on hold a very long time. Occasionally someone would pick up, say shes still there, then hang up. I guess Menards it is from now on. Its just an extra blocks drive anyway! My suggestion to whomever runs Home Depot would be: Hire people who actually care and know how to do their job! You may not care that I am inconvenienced now but when none of you have jobs anymore because other companies that do their job correctly and care about customer service run you out of business you might.
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June 2020 by Matthew K.
This place keeps taking orders that they can't get and they are rude to you and when you tried to get a hold of anybody they don't care about people I told this place for my delivery I ask for after 3:00 pm because no one was going to be there but they didn't lesson to me they are doing what ever they want to do except lesson to what the customer wants
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June 2020 by Rita H.
Very very bad service, planning a big project had 2 post pone it again thank to them,,they got paid in full, was supposed to be delivered today, didn't get a courtesy call at all, called to find out my status got his my up on after they where rude..still couldn't give me a status now I have to go up there on my day off and get my money back cause they don't know when they will have supplies in..you think before you take my money, the paying customer you would first verify you have product, I have worker waiting on this, plus I work Home Depot could be more understanding, cause I am a customer too,,not a good way to do business
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March 2020 by Jeremy S.
CONCTRACTORS BEWARE!!! Homewood police are giving tickets to anyone who parks under the contractor loading dock, Home Depot will not post proper signs and the corrupt police department is issuing tickets to hardworking Americans, veterans like myself, so DONT PARK UNDER THE LOADING DOCK. Do not give them any money. Fight each ticket till proper signs are posted.
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March 2020 by Mauricio R.
Everyone I went to here for some help looked at me confused like b**** point me to the lumber that's it. I asked where an item was and this ghetto b**** in checkout 1 just looked at me, looked at her co-worker and laughed. Who gives these bitches jobs. Management has to be trash.
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March 2020 by Susan Stanfield
Every thing you need under one roof! GREAT
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December 2019 by Andrea Z.
I had the RUDEST interaction with one of the employees. I asked for an opinion and all she did was make me feel like an idiot. It is her job to help customers out not make them feel like and stupid. Get a different job if you're not going to do yours properly.
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May 2019 by Angela B.
Approaching the one year mark and still no repair of damages caused by improper dishwasher install during my $5000 kitchen remodel. So rather than purchase the vinyl siding and installation from Home Depot Menard's will be cashing the $7000 check this week. It pays to have good customer service and correct damages cause by your contractors.
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September 2018 by Ken Young
nice and quiet .Friendly customer services
